DHL Express Leeds

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Reviews

1. Peter oxley ★☆☆☆☆

   Lost my parcel ahead of Christmas. Unable to contact in any way, everything is an email or a message and never responded to! Automation and effeciency is good for prices but this is ridiculous! Avoid avoid avoid!!!!!

   almost 3 months ago
2. Mark Senior ★☆☆☆☆

   DHL TAKE APATHY TO A NEW HIGH I recommend that organisations and individuals considering the services of DHL read this first: DHL advertise that “your customers are never left wanting” and yet this customer has most definitely been left wanting. I placed an order with a very large organisation who chose to appoint DHL to make the relevant delivery. After the second date arranged by DHL no delivery had been made. I chatted on line with the very large organisation where I had placed my order after seeing that DHL had advised them erroneously that they had delivered the order. Without me asking, the very large organisation refunded me the £189.99 I had paid them and told me that I could keep the item once DHL had delivered it. The very large organisation even refunded me £8.99, one month’s prime membership subscription, again without me even asking. The third and fourth days I was advised that delivery would take place came and went without delivery taking place. On each of the four days I was told that the window to be allowed for delivery would be between 9.00am and 8.00pm. I was also advised that a signature would be required (from me, being that I am the only person available to sign). My complaints were acknowledged but not responded to. I complained to the CEO. That complaint resulted in me being told that “the Executive Desk handle and address complaints escalated to senior management and therefore we are fully capable of managing your complaint”. The response went on to state that the driver had run out of time on the relevant days and my parcel had been returned to the depot on each occasion. The relevant depot mentioned is some 13.4 miles from my home. I offered to collect my parcel myself from the depot but was told this was not permitted. The response also advised me that no signature was required at the point of delivery even though DHL had stated to the contrary on each of the days they had arranged to deliver and referred to a one hour delivery window which I had never been advised of. DHL also stated that they fully appreciate the value of my time but that they cannot be held liable for my time or any distress caused by this delay. They suggested that I go back to the very large organisation for compensation. I declined DHL’s request that I assist with training/mentoring their staff by sending them copies of correspondence that DHL had sent to me in the first instant. At the time of posting this feedback report my parcel remains at the depot of DHL with no attempts having thus far been made at delivery. DHL advertise that “your customers are never left wanting” This customer has most definitely been left wanting. Please note that on 08/12/25 DHL have requested further information from me since this feedback report was published. They have left no details of where to send the requested further information. DHL have also contacted me requesting the same from another site who published the same feedback report. I have responded to that individual.

   almost 3 months ago
3. Zeyneb Kurt ★☆☆☆☆

   They rang the bell once, I immediately replied through the intercom and told them I'm coming. And in one min when I got downstairs they were already gone and the reason I was sitting home entire day was waiting for this delivery!!! Probably they'll repeat the same practice and I'm expected to sit on the corner of the street and waiting for them entire day while, again, working from home two days in a row!! I gave them my mobile number, they could have called; but no, it's easier for them to claim 'I was not home', which is a lie, and go away in five seconds. They'd do spam calls but they won't call you for an important delivery. That's frustrating; I wish I could give a zero star.

   almost 4 months ago

1. Rianne Rhymes ★☆☆☆☆

   Lying about delivery attempts, not contacting me when they are arriving with a unique daily changing code. Do they expect me to sit on the side of of the street to my apartment incase they should arrive? Avoid at all costs. (Before you reply telling me to email you. I already have and no reply.) they are literally the worst do NOT use them.

   almost 4 months ago
2. Jake McManus ★☆☆☆☆

   Worst delivery service I’ve ever experienced. I would never pick to use them if you are ever lucky enough to select a delivery service to work with. Do NOT pick them. This is the 4th time I’ve had an expensive parcel misplaced and deemed undeliverable because the driver cannot be bothered. 0/10

   almost 4 months ago
3. Arthur Lau ★☆☆☆☆

   Disappointed with DHL. Get notified that is out for deliver but past 2 days, nothing was delivered. Enquired with DHL live chat, only to be told they are out for deliver, then get avoided or kicked out from live chat. Talk about poor customer service and negligent treatment of parcels.

   almost 3 years ago

1. Mike ★☆☆☆☆

   Just had false tracking information put on the record by DHL. Saying 'delivery attempted at 18.33 but failed'. Complete pack of lies as we were all here, looking over onto our private road and driveway. Managed to get to Leeds depot in double quick time and log it back in. Nothing attempted and totally ignored. Couldn't be bothered to even try. It's the falsification of the tracking record that is basically fraudulent and what is totally unacceptable. The time is 18.45

   almost 3 years ago
2. A B ★☆☆☆☆

   Had to pay a 0844 number to arrange a redelivery. Had to pick up myself from Leeds depot. No slant on customer service at this depot but the bottom line nothing runs smoothly with DHL. Their delivery times do not tally and tracking functions are non existent. I cannot recommend this courier.

   almost 3 years ago
3. Graham Lawson ★☆☆☆☆

   Waste of time contacting them absolutely no help at all. They tried to deliver but I wasn't expecting item so no one in, I rearrange delivery to a pick up point but twice they failed to deliver not heard anything from them for 5 days now so dont know where my item is. Since leaving first review I have had contact fron DHL and the item Is on its way.

   almost 3 years ago

1. Paul Seymour ★☆☆☆☆

   Feels like using windows 95, unbelievably clunky and unpleasant. Wouldn't hurt if the staff were polite as well.

   almost 5 years ago

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