Magnet Kitchens Romford

Reviews

1. Vicky Vey ★☆☆☆☆

   Choosing Magnet Romford was my biggest mistake. Problems started with patronizing tradesmen who works part-time and takes a long time to finish the installation. If you have any issues, prepare for weeks or months of delays. The Branch Manager (the only person who can solve problems) is constantly absent, ignoring all email and phone attempts to contact him. Staff always say he's "not around," suggesting a deliberate tactic to force customers to give up. There is zero delegation. The chronic stress from chasing this branch has been immense. Avoid Magnet Romford at all costs.

   almost 9 months ago
2. Andy Landers ★☆☆☆☆

   DO NOT BUY.... Manager is so rude (what happend to the customer care?) Will argue with you over everything. The staff don't know a knife from a fork....let alone sizes of units or what the difference is with worktops. If you have a gloss laminate or any glued on laminate kitchen, IT WILL EVENTUALLY START TO PEEL OFF. THE GLUE COMES AWAY AND IT STARTS TO PEEL OFF. BE WARNED.....from a fitter of these kitchens

   almost 11 months ago
3. Gannaty Rahman ★★★★★

   Sohany was very helpful through out the whole process. She helped design and redesign the kitchen multiple times on multiple days to get exactly what I wanted. The installment was also done to a high standard and within the time that they promised. The quality of their product is also very good. Very pleased with our experience and would highly recommend!

   1 year ago

1. RV khatri ★☆☆☆☆

   Highly shameless and rude and illmannered staff who went out of customer service ethics, arguing and shameful in having a talk . I was told to come and with no guidance given where the showroom is and after spending 20 minutes on the roads looking for it and parking i had a call to ask where the showroom is and this lady instead of guiding wants me to reschedule and not come which I believe is to avoid doing work and have fre tine . A customer is looking for your place and has taken time out to come to you from far . The way she constantly argued was upto the lowest customer service standards which can happen and after even mentioning that it's not a good way to talk and that I will leave a feedback this lady has the cheek to say that fo what ever you want to write every where . How shameless is this . I have a large community as ia. A socialite person and I'll make a point that no one ever takes service from her. Really bad..

   1 year ago
2. Ciprian Iancu ★☆☆☆☆

   I had a very disappointing experience at this store, which ultimately led me to take my business elsewhere. My partner and I visited with our 4-year-old child, who urgently needed to use the toilet. My partner and child entered the store first to ask, while I followed shortly after, unaware of where they had gone. As I walked around looking for them, the store manager approached me with a rude and unprofessional attitude, stating, “This is not a public toilet.” I completely understand that businesses have policies regarding restroom use, but there is a right and wrong way to communicate with customers. A little courtesy and understanding—especially when dealing with a parent of a young child—would have made a huge difference. Instead, the manager chose to be abrupt, dismissive, and unwelcoming, making us feel as if we were a nuisance rather than potential customers. After this unpleasant encounter, we decided to leave immediately and took our business to Wren, where we had a much better experience and ended up purchasing our kitchen. Good customer service is essential, and this manager could benefit from training in basic manners and professionalism. If this is how they treat people, I wouldn’t recommend shopping here.

   1 year ago
3. anonymous ★☆☆☆☆

   I always wanted to get magnet kitchen and I did but aftercare service was extremely poor. I had my kitchen done couple of years ago and slowly started to notice that the paintwork started to come off. I have tried to call them so many times . Sonetimes they answer ; sometime no luck. And after they take your details , I had to chase up to get a reply back. They wasn’t helpful at all They think it was wear and tear as I kept kettle in the kitchen. I did ask them over the phone that who doesn’t keep kettle in the kitchen?? It’s really frustrating that after spend so much for your kitchen and when something fault started to show and d Scylla then they don’t want to know you at all. I am really tired of calling them. I am very upset that my paintwork started to come off and I can’t do anything about it. Please someone advice me what to do.

   almost 3 years ago

1. Nayema Nur ★☆☆☆☆

   Shop was randomly closed on 14/04 when it was meant to be open. Sent an email for appointment as booking link didn’t work on website and got no reply. Terrible experience to get design appointment at Romford, weekday staff must be sleeping. I’ll go elsewhere.

   almost 4 years ago
2. Mad Monica ★☆☆☆☆

   I’m posting on behalf of a friend. Absolutely the worst manager in the world here. If you need a Magnet kitchen do not use this branch. Not to be too specific as my friend still has a guarantee with Magnet, but things are starting to go wrong with their kitchen and they are reliant again on an indifferent manager to correct the problem. I was going to give him the benefit of the doubt after their original experience which was terrible. However it seems that he still has the same attitude and the staff around him are just as bad. Yet again they are going to have to contact head office and have a moan. Good customer service does not exist here. If I could I would have posted no stars.

   almost 4 years ago
3. David Goodwin ★☆☆☆☆

   Extremely poor experience with this store. Called up on the day of my appointment to check time and again when I was 15 minutes away. Upon arrival was told designer was running 45 mins late. After waiting 45 mins was then told he would be another 30-45 mins. Ended up taking my business elsewhere.

   almost 4 years ago

1. Joshua Cole ★★★★★

   Winston and Rohit were excellent throughout the process. Coming up with a really nice design that we are very happy with.The finish is of a very high quality and the delivery was made on time. It couldn't have gone better. Would highly recommend to anyone. Many thanks!

   more 8 years ago

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