Tower Hamlets Urgent Treatment Centre Hospital in London

Reviews

1. A A ★★★★★

   Was told to go to the A&E urgently via my GP as she wanted to rule out DVT. Went to A&E and waited roughly 25 mins. A&E told me to go to UTC. UTC said there would be a 4 hr wait. Although it was extremely busy for a Thursday evening (went about 6.30pm-10.30pm, I felt i got seen to pretty quick. Waiting room is not bad. Much better than being in Newham Hospital!! Got seen by a lovely nurse who took my BP & blood tests. She said she would send them to the lab as urgent. Went back to waiting room and got an email from Patients Know Best and my blood results were coming in few at a time as they were testing it. Excellent service, as I got to google all these medical terms and a good way to past the time in there. A GP then called me and gave me the good news that it wasn't DVT but is a ankle/muscle sprain. Gave me advice on what I should use on it. Extremely professional and lovely GP. Honestly, it was extremely busy in UTC, but the staff doesn't show no sign of stress. They are extremely polite and helpful. Kind & caring.

   almost 10 months ago
2. Dominic ★☆☆☆☆

   Went in with extreme pain in my ear. Had to wait over 4 hours (was bumped back in the queue multiple times) to be met by a clinician that treated me with nothing but contempt. She could barely speak English and refused to listen when I was listing my symptoms. I said where the pain was radiating from and she told me “you just like to complain”!!! She also told me it was the GPs responsibility to treat me…it was the GP that sent me there via 111! Absolutely disgraceful to be dismissed in such a way. Would avoid at all costs.

   almost 11 months ago
3. Claire French ★☆☆☆☆

   Appalling. Got sent there from A&E for further investigation. Badged as a five hour wait, saw someone in about 2.5 hours who dismissed my symptoms, denied a blood test was due, gave me terrible advice and was all around incredibly rude. Waiting area was packed, in full sun and stuffy. Bathroom had blood on the floor and no soap. I would steer well clear if you can at all help it! Lady on reception was very nice - that is the only positive! Am now in a different A&E having the tests that the staff here denied me yesterday.

   almost 11 months ago

1. Hollie Campbell ★★★★★

   Was given a face to face appointment via 111 and was seen within 1 hour as ill with recurrent infections post partum making it difficult to breastfeed and look after my baby. Seen by lovely Dr Riga who was very empathetic and quickly prescribed me antibiotics with plan of what to do if things got worse. Staff at reception are very professional working under difficult conditions. Thank you.

   almost 11 months ago
2. Emilia Weglewska ★☆☆☆☆

   Waited 3 hrs on Tuesday evening to be seen for 2 min with palpitations which calmed down on its own. The place was freezing cold so I'm so sick now with fever. Thanks a lot. Today ended up there again with my two children although receptionist kept telling us we will be seen next for an hour in the end we were seen after 2hrs. Both kids not well, waiting room15 degrees! And rude response from couple members of staff. They took all patients who were waiting when we got there plus all the new ones who came after us. When the room was empty then my daughter was seen. This place needs some management!

   1 year ago
3. Tom Lengyel ★★☆☆☆

   I spent 7 hours waiting at this UTC recently, and it was one of the most traumatising experience I have ever had. The place was so full to the point where people had to sit on the floor. There was rubbish everywhere, the toilets were filthy, no paper towel, people were on top of each other…I gave two stars because the doctors and nurses are trying to do their best but in reality it deserves no stars. This facility is run worse than some of the third world facilities I have seen in Asia. It’s disgusting that a private company can get away with this and this is funded by the taxpayer. I wouldnt be surprised if I had come home with some infections picked up there cos hygene seems to be unheard of. This is endangering the lives of people! Avoid if you can!

   almost 3 years ago

1. Laila Rahman ★☆☆☆☆

   I went with my daughter with acute respiratory problem I never have seen the standard of service fall to such disgusting levels. First and foremost the place was littered with used tissue bottles rubbish on the floor and seating areas. Hygiene levels in the toilets were filthy to point where the seats were disgusting, wet floors with used tissues everywhere. Waiting time was minimum of three hours which I was told when I walked in but it was well above that. This UTC is a tax payer funded organisation run by a private company who simply are not fit for purpose and i am pretty sure not even meeting the basic CQC levels of standards required. This company really needs to re evaluate its ethics and put patients needs and standards of primary health care first above profit.

   almost 3 years ago
2. Chloe Knight ★☆☆☆☆

   This is the worst place to take your little baby for anything! My baby had severe coughing, blocked nose and very high temperature. We waited 1 hour to get seen by a nurse who only took his details then was sent to the Urgent treatment centre which was more like a homeless shelter. Smelly, dirty and cold place to be with a baby. Waited another 1.5 hours to be seen just to be told “oh he’s just got a minor virus, just take him home and he will be ok”, when my husband confronted the nurse then she started making some progress by saying she wants to get a second opinion so sent us back to the kids A&E which was another waste of time! Long story short, went there for no reason.

   almost 3 years ago
3. Shipa Botli ★☆☆☆☆

   Absolutely disappointed with Urgent care they need to change the name it is no way urgent they make u wait over 3 hours they don’t priories children what so ever! My 9 week baby had chicken pox and they made me wait 3 hours and then the receptionist says I have to wait outside in the cold because my child has chicken pox! I kept explaining it’s already in the air as u made us wait this long what’s the point in me waiting outside now! Something desperately needs to change about these ridiculous waiting time because so many sick people just walk out because the length of waiting time.

   almost 3 years ago

1. Laura K. Weaver ★☆☆☆☆

   I got an infection from a cut on my kneecap, that could potentially be sepsis. I was sent to Urgent Care via 111 and A&E, only to be told that I wouldn’t be seen, as I wasn’t on their “list” and told me to go back to A&E. I said I’d indeed been sent there from A&E and 111. The young man said that I wasn’t (didn’t take my D.o.B or any personal info), and said no one was going to see me. Doesn’t exactly fill me with hope.

   almost 3 years ago

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