One Sure Insurance

Photos

Reviews

1. Jasmaine Kearney ★☆☆☆☆

   Initially I was pleased with a quote from this company for my camper van and I paid the whole year in advance. At the time I was unsure if I was going to sell the van so I discussed my options if I needed to cancel at a later date and was told that as long as I didn’t make a claim on the policy I would get refunded the remaining money. I have now tried to cancel with over 5 months left and I’ve been told not only am I not entitled to a refund but that I owe them £88 cancellation fee and when I queried this I was told they have no control over any cancellation policies that their insurers provide. I think this is disgusting and at the least they could have informed me of this when I arranged the policy especially since I asked them directly about these circumstances. I would not use this company again.

   almost 3 months ago
2. Jon Perkins ★☆☆☆☆

   Over the past 9 years of dealing with numerous trade insurance brokers, unfortunately onesure is the worse. I’m only 4 weeks in but after a very helpful sales call and paying a large deposit, I’ve had nothing but problems. After getting a price and declaring my wife had 3 points, due to a slight mistake with the dates of conviction I was slapped with a £39 increase in premium BUT then hit with a £50 admin fee. Then told my combined access was £1050 increase the event of a claim!. In short after leaving the brokers I was happy with I’m worse off with less cover. I had to take out an excess cover policy for an additional 60 odd pounds.. not happy at all. Thought of cancelling but I just know I’m going to get hung with fees. Won’t be using next year. Hope this helps someone considering a switch.

   almost 5 months ago
3. Nick Eeley ★☆☆☆☆

   Been using one sure for 8 years, they used to be a great broker to deal with, friendly staff, reasonable charges, nothing was too much trouble. The past few years they've been nothing but trouble from lost documents/ emails (their end) to taking payments as and when they feel like it, not to mention the £50 admit charge for anything they can possibly charge it for on top of the increasing broker fee every year. Attitude of the agents on the phone is appalling, with the exception of about 3 people. There needs to be a major customer service and renewal team retrain! I won't be using one sure next year for my renewal and I strongly advise others to avoid and go for another broker.

   almost 6 months ago

1. Gail Clayton ★☆☆☆☆

   Great sales team. Really poor obstructive aftersales team. No certificate received so called to find out where I could find my certificate and they wouldn't even discuss the policy with me! No response to my emails and rude staff on the phone. Tried to cancel the policy and they want to charge over £700 for the privilege. No surprise that this element was NOT explained at the time nor was it in the small print. Awful experience.

   almost 6 months ago
2. Fiona Garnett ★★★★★

   I received a quote through a comparison site and had a query so I rang Staveley Customer Services. They sorted out my query really easily and effectively and then stopped on the line until I had finished processing my insurance just to make sure that everything else ran smoothly. They were a great help and very supportive. Great price too.

   almost 2 years ago
3. arsim Pacolli ★★★★★

   Very good people and very advising and very comfortable talking to any of them. I am pleased up now The main thing is very correct. And the best price I ever find and I really appreciate it and really happy with this company and this people I will hopefully see you next year again.

   almost 3 years ago

1. Nick Clarke ★★★★★

   Seemingly a small Company, but able to offer great competitive rates of premium for motor insurance. Very thorough checks for evidence of proof of NCD to carry forward. Excellent customer service when phoned.

   almost 3 years ago
2. Ernest Obidiaso ★★★★★

   I was so much impressed with instant , quick and correct services I got during my enquiries for my car insurance online. Mike the staff i spoke to is so brilliant and experienced The staff are excellent and have good customer service. Prices are so competitive and convenient for me. Online transfer of insurance documents was as easy as I didn't expect. I recommend ONESURE INSURANCE FOR EVERYONE.

   almost 3 years ago
3. Ryan Fletcher ★☆☆☆☆

   Very disappointed in this company! Paid full comprehensive insurance up front for a whole year, sold my vehicle 4 months later due to unforeseen circumstances and they still want to charge me a cancelation fee! This company makes a hefty profit over a year and still wants to charge the hard working people of this fine country extra fees. Two days after I received the email about my final payment they sent me another email this time with an added £35 on top of the balance…… I know I will never use them again. Policy number: 487526/2

   almost 3 years ago

FAQs