The Colonnade Hotel London Lodging Business in London

Reviews

1. David DeLucia ★☆☆☆☆

   I had a reservation at this hotel for three nights from December 24th to December 27th with my companion, which I booked in March. Upon my arrival at this hotel on the evening of December 24th, I found this hotel was closed down and my reservation canceled. I was never informed that this hotel was closed and my reservation for the aforementioned nights canceled. After a 7-hour flight to London-Heathrow Airport after a 6-hour delay at JFK International Airport plus another one hour travel by rail and the London Underground we were very exhausted by the time we arrived at this hotel. After several tries to be reimbursed for the $444.68 I paid Booking.com for my reservation last March, I have yet to receive any compensation, a week after this fiasco took place. Finally, we had to find another place to stay in London, in which we had to pay $791 for a three-night stay at a nearby hotel or else we would have had to spend Christmas Eve night on the streets or in the Underground subway station.

   almost 6 months ago
2. Michelle Titley ★☆☆☆☆

   Would not stay again hotel needs a full makeover it’s very tied and dated everywhere. Had to move rooms as toilet stopped working, kettle not working and trying to get key in the lock was a nightmare. Breakfast was poor and the room was freezing. Night staff was quiet rude but the man on desk during the day was very helpful and understood our problems and moved us to a slightly better room.

   almost 6 months ago
3. Sebastian Maniloff ★☆☆☆☆

   We chose the hotel especially for its property and history and its location in a beautiful neighborhood very well connected to the rest of the city. BUT the hotel needs a lot of attention. Urgent cleaning and care. The rooms have a smell, humidity and broken furniture. The breakfast was too sad, almost non-existent fruit and terrible quality coffee. We prefer NOT to eat it. The breakfast / restaurant cannot receive guests in those conditions. As for the service, the staff was lazy and friendly in the right measure. The hotel has a lot of potential

   almost 7 months ago

1. Kindergarten - ★★★★★

   One of the best hotel experience of my life. People will complain about ANYTHING these days and humans are becoming harder and harder to please. Seriously, the staff was friendly, the restaurant was beautiful, the hotel rooms were so classic and has almost a royal feel to them. This hotel is nothing short of authentic and gives you that classic London feeling. 100% Reccommend!

   almost 7 months ago
2. Christy Naki ★★☆☆☆

   I didn't stay at this hotel, I just had afternoon tea for two that I bought from Groupon. The space was really nice and service good, but other than that it was frankly the worst afternoon tea I ever had. The scones were clearly cheap ones from the supermarket and microwaved, there wasn't any variety for the sandwiches, basic ham and cheese, cucumber and cheese and sth with eggplant that didn't taste good, and the sweets were laughable: there were 3 tiny bite-size sweets, 4 tiny biscuits (literally 2x2cm) and two equally small macarons, all of average to poor taste. I did expect more from a distinguished hotel situated in Little Venice, however I gave had better afternoon tea at my local pub...

   almost 8 months ago
3. Ilaria Nwachi ★★☆☆☆

   - Location and price was fine. - The upkeep of the hotel was appalling is what I can say. Wallpaper coming off the wall , almost certain they don’t hoover as I found rubbish near my bed. - the underground goes under the building so for light sleepers I wouldn’t recommend staying in on the lower levels. - The staff were nice. - the building needs some maintenance and could potentially be a nice little costly spot to stay in

   almost 3 years ago

1. Ben Sturgeon ★☆☆☆☆

   Utterly appalling. If I could minus marks I would. The reception was rude, slovenly, and ignorant of politeness. The hotel was in a poor state of repair, dirty, wallpaper falling down, furniture stacked in corners with rubbish. The room you can guess - dirty, cold, items not working, uncomfortable, no hot water, a dribble of a shower with dirt in every corner. Breakfast was as cheaply bought and made you want to leave immediately. The coffee was even poor The attitude of all staff, top to bottom was uncaring, not remotely concerned with the complaints (people queued to complain in the morning), I think simply because they knew no one would ever come back. The pictures are false, the price several 100% inflated. Do not go. Close it down. Get the health inspectors in.

   almost 3 years ago
2. Tessa Carnegie ★☆☆☆☆

   The photographs do not reflect the appalling state of this hotel. At check in my wife and I said we had a room booked. We were asked whether it was one or two rooms. Why? We were about to be shown to room 1 but the reception staff talked amongst themselves, told us that room was booked for someone else (!) and gave us the key to room 8. It was despicable - dark as the curtains were closed, frosted windows with zero light, dirty, peeling wallpaper, stained lampshades, carpet, ceiling. It was so awful we did not want to sleep there. And certainly did not feel welcome by the staff. A week on we are still waiting for the £50 deposit, apparently automatically released on departure. And there has been no response from the management to our emails. We will persist. But DO NOT STAY HERE. It is not an honest hotel, with pictures or people

   almost 3 years ago
3. Alysabeth Anderson ★☆☆☆☆

   I selected this hotel because I thought I'd be showing my wife a taste of classic London at the start of our honeymoon. The pictures and reviews on your site looked amazing. To say I was disappointed would be an understatement. I had spoken to someone about late check in due to when our flight would arrive and they said it was no problem, but when we arrived they said they thought we were a no show and didn't have a room for us. It was after midnight and we'd been traveling since 8am local time. We were exhausted and asked for whatever was available. They had one room with an undisclosed maintenance issue. The room was dirty, up about six flights of steep stairs because the lift was broken, with a broken toilet and no hot water. There were holes in the walls, and stains on the floor. The mattress was not only rock hard, but lumpy. All of the furniture had water stains. It also had what looked to be mould around the edges and stains on the sheets. I found a bug on the lamp shade. That's just how tired we were and there was no way we were doing those stairs again until morning. After a rough night's sleep, I fell down the stairs from the bathroom - hard. All in all, a real rough start to a honeymoon let alone a vacation. Very grateful it was only one night. I reached out to them with these issues with no response. Believe the bad reviews - don't go here.

   almost 3 years ago

1. Catherine Bumbac ★★★★☆

   Very attractive building in a lovely part of London. So convenient for the tube. We had a very comfortable visit for 2 nights. Our room was serviced during our stay. The staff were great. Decent buffet breakfast.

   almost 3 years ago

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