If you're looking for a hotel that truly cares about its guests, this is it. The team is professional, communicative, and always helpful. We’d like to give a big thanks to Anthony for his outstanding help — he really made a difference in our trip. 10/10 service!
Just horrible. Not worthy of a 5 star rating. There is no hot water to take a shower. Marble is broken in the washroom. Washroom isn’t even clean. I don’t know what they’re charging a premium for. One of the worst hotels i stayed in during my month long holiday. Cheaper hotels were much better.
An incredible hotel. Room was very big. Staff was friendly and helpful. Breakfast was nice. Localization is amazing , you are in one of the best areas of London with many things to see around walking. Metro is at the door. I will come back for sure.
I would NO LONGER RECOMMEND. We have stayed here multiple times before and it seems the hotel has taken a turn for the worse in the last two years. Everything seems to be breaking down. The first night we were out in a room where you could hear the party in the lobby until almost 11pm. Disappointing when you are arriving and jet lagged. I spoke with the concierge/front desk and they said they would move us to a specific room the next day. The next day I spoke with the hotel manager who immediately said no that room was not available. He seemed more inconvenienced than concerned. He tried pinning the noise on the theatre next door. Either way the noise levels were unacceptable and i wouldn’t recommend for this reason. After his refusal of the particular room we were told we were going to get we ended up in that room the second day. The manager didn’t listen to our concerns but quickly rebutted them Giving the impression he didn’t care or want to put effort. It was easier for him to just say no. Not once did I feel he took our concerns with care. But wait theres more! The hotel has two elevators neither of which have been serviced in some time. Broken buttons, one of them would not accept guests from the main floor and the other had issues going to ground level. In one instance we boarded and started towards ground floor and just stopped on the 4th floor loosing its destination trapping us in the elevator for about 5 minutes. The call button wouldn’t work and finally after some panic it finally allowed us out and we used the stairs. The hotel rooms used to be well taken care of. Sadly not anymore. Drapes were falling off the wall, big long black hairs in the bathroom and on the bed from housekeeping I presume as my partner is bald and I have a crew cut so it was not ours. The safety handle in the tub had been removed or broken off with rusty bolts and mounting gear sticking out. Sadly we will be finding a new hotel which won’t be a problem in London. The location is great but honestly not worth the price for the lack of professionalism, service and care.
Title: Exceptional Stay in the Heart of Soho I stayed at the Courthouse Hotel London from Sunday, September 21st through Thursday, September 25th, and had an absolutely wonderful experience. From the moment I arrived, the staff were friendly, professional, and incredibly accommodating—they went out of their way to make sure every detail of my stay was perfect. The room was spotless, spacious, and very comfortable, with everything I needed to relax after a long day exploring the city. I also appreciated how well the hotel blended modern comfort with its historic charm—a true gem in the middle of Soho. The location couldn’t be better—steps away from great restaurants, shopping, and entertainment, yet the hotel itself remained peaceful and relaxing. A heartfelt thank you to the entire team at the Courthouse Hotel for making my stay so enjoyable. I look forward to returning on my next trip to London!
Great bar in the hotel. Relaxed, informal, nice atmosphere. There’s lots of history with this hotel. It’s a former Magistrates Court and the prison cell blocks are even situated as sitting areas in the bar. Go check it out! I’ve even had afternoon tea here which was exceptional.
First of all, I would NOT call it a 5 star hotel, no matter what they claim. But, if you book knowing what to expect, it is a great place to stay. Positives: -The location in Soho is great- just at the entrance to Carnaby St. and Liberty store. And walking distance to Covent garden, Oxford St., and Leicester Sq. -The breakfast was good and the room was a good size, very clean, and the bed was very comfortable. -They also do have a conceirge that was very helpfull Negatives: -It feels outdated, like it needs a serious makeover. -We had a small problem with the check in, when at first they couldn't find our reservation, and when they did- they claimed that it didn't include breakfast although we made sure it did before booking. When we showed the receptionist the emails cofirming our room indeed included breakfast she said it was a mistake, but let us have the breakfast anyway.
Beautifully refurbished Marylebone Magistrates court into nice pleasant well placed hotel. Don't be put off by the brass plaques on the front entrance which still claims to be a courthouse. Staff were helpful and when I explained that in a previous life I attended the old Court, the concierge showed me and my partner around. Some cells have been retained and No.1 courtroom is still intact. A very happy experience
This hotel does not feel 5 star at all. I would say 3 star at best. The carpets are grubby and rooms are tired looking. The reception is underwhelming and the rooms aren’t even ready by 3pm which they claim is the check in time. Price wise it is okay given the location but the service is nothing to write home about - transactional & not particularly welcoming or informative. The mini bar is empty and the biscuits in the room are stale. Fine as a business traveller hotel but I wouldn’t be rushing back.
There are mixed reviews about this hotel, but I found it just fine. Staff is super helpful and responsive. The breakfast was very good in the morning and I like the fact they had generous hours. The bed was very comfortable. I liked the pillows too. Our coverlet could be a little larger for a king bed, but we were fine. Housekeeping was outstanding! Afternoon Tea was great. Everyone is very polite. Great location to Carnaby area and Oxford Circus Tube.
Courthouse Hotel is located at 19-21 Great Marlborough St, London W1F 7HL, UK
You can contact Courthouse Hotel at +44 20 7297 5555
You can find directions to Courthouse Hotel by following this map link
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