Cove - Landmark Pinnacle, Canary Wharf Lodging Business in London

Reviews

1. Sophie Guerin ★★★★★

   Stayed here for two weeks due to work. With my offices located in Canary Warf, this place was a great stay. The one bedroom with interior balcony was comfortable, relaxing and beautiful. It had everything I needed to make it a home for those 2 weeks. There is a Tesco right around the corner to stock up on goods. Keep in mind you will need to stock up on basics (coffee, salt, pepper, etc) to get going but depending on length of stay this is not an issue. I ended up taking the Clipper quite a bit to and from work obligations in the city center. It’s conveniently located right around the corner from The Cove and makes for a fun commute. I would have liked the option to have more frequent housekeeping vs once a week but I understand that to deliver on the price, costs need to be managed.

   almost 7 months ago
2. Katie Browne ★★★★☆

   Recent stay at the Cove, was pleasant. Rooms were nice and clean and well equipped with great views across Canary Wharf. Friendly staff ar reception. The mvhr unit was noisy and affected our sleep all night. That was the only downside. We had breakfast included which was from the small cafe downstairs. I would not have been happy if I had to pay extra for the food. It was very basic, cold and we waited a long time. There was no one else eating at the time.

   almost 7 months ago
3. amna shaikh ★☆☆☆☆

   I had an extremely unpleasant experience with Cove – Pinnacle, Canary Wharf. After booking well in advance, I had to request a date change due to a genuine visa delay for my child — a situation completely beyond my control. Instead of showing even basic courtesy or understanding, the management was dismissive and unhelpful throughout our communication. What was most disappointing was the rude and unprofessional attitude I encountered. Despite offering to pay the rate difference for new dates, every request was met with a rigid, unsympathetic response. For a property that presents itself as a premium serviced apartment, I expected far better treatment and basic respect. This experience left a very negative impression, and I would strongly caution travellers who value good service and professionalism to consider this before booking.

   almost 8 months ago

1. Marcin Kowal ★★★☆☆

   Great location, close to the metro. Rooms were clean and well equipped, and the staff was really friendly. Breakfast is served at the Starbucks located on the ground floor — four options to choose and all were delicious the room had heating units/heat pumps that made quite a lot of noise and couldn’t be turned off. We had two rooms on different floors, and in both there was an occasional unpleasant sewage smell. The narrow windows also limited the city view.

   almost 8 months ago
2. Emma R ★★★★★

   Really good option if you’re looking for an apartment style short term accommodation in Canary Wharf. Right on the edge of the main area, just across the road from the Thames, the rooms are well maintained and the staff are extremely useful and friendly. The small studios are very small, but are fine for single person or short stays. The larger studio worked well for my husband and I, with plenty of space to work, cook, and keep your things. A much better apartment style option than some others in the area, with better amenities and support. Highly recommend.

   almost 11 months ago
3. _ ★★☆☆☆

   If you find a newly opened Cove, it's good for the first couple of years. After that stay away. We've been coming here since they opened and witnessed how the wear and tear from guests kept taking it's toll on the property, not enough done to keep it up. First, the balcony windows stopped working. They are massive and heavy so must be properly aligned to provide useful operation. So if you don't take care of them, they stop moving. If you do manage to open one, it's not guaranteed that you'll manage to close it without calling maintenance. Then kitchen utensils started to develop signs of wear, you may find less plates or cups or cooking pots than before, teflon frying pans have developed many scratches, electrics and appliances started acting up, dishwasher no longer working. Then mattresses started to die, comfortable and supportive two years ago they have been worn out to a hammock shape so god forbid you sleep on your side - your back will be hurting by morning, assuming you get any sleep at all because of how uncomfortable and lumpy the mattress and pillows have become. This all suggests that initial furnishing choices were indeed of IKEA quality. Which only works if you understand that they have to be replaced much sooner than higher quality items. In bathrooms, it's now always a lottery whether or not you will have enough soap or body wash for the duration of your stay or if it unexpectedly runs out. You cannot tell until it does - the little bottles are not transparent and are permanently stored inside a metal box fixed to the wall. Presumably refilled by screwing off the top. Not sure how sanitary this is after a few years. Bathroom drains no longer flow free so you're standing in water while showering. There's now also a distinctive odor smell from the bathroom plumbing and pipes. Not yet very strong but you can definitely feel it when you first enter the suite from the outside. What once was a nice rainshower head has become clogged with hard water deposits. Elementary to take care of, yet deemed unnecessary... Given the choice to avoid upkeep, I expect everything described above will continue to deteriorate over time. When you first enter your room you discover that you're given two complimentary tea bags and two filter coffee bags. No matter if you check in for a night or for a week. Sure you can contact service or front desk and ask for more. I'm guessing, because it's not advertised. It's all illustrative of the general approach - save on business expenses and have your customers do the quality assurance jobs. If they don't speak up then everything must be great. The final nail in this coffin came from me waiting for my turn to give my keycard to check out. While I waited in front of the reception desk some other guest just jumped straight up from the side with luggage hold request, and was promptly serviced as staff freed up. Queues are apparently for suckers, and staff will not be enforcing the order of service. I literally had to assert the order myself by preventing the next joker from pulling the same maneuver. TLDR, the quality has been going down while the price has of course been going up. What once was a good deal, is no longer. Moving on to competitors.

   almost 3 years ago

1. Kate Hodsdon ★★★★★

   Calling on behalf of a friend who was delayed arriving, had a phone that was dying, who was hungry, tired and in need of a glass of wine, I promised to call the hotel to see if the bar and restaurant would be open late Sunday night. I wanted to organise a delivery and wasn’t sure how to make sure it got there safely. What followed is THE best example of client care I’ve ever encountered thanks to Jamie Shipley in client care. Before I ordered he suggested we check the studio facilities … which he did. Friendly. Funny. Kind. Super sweet. The order was made. Never stayed here but am so bowled over by the service I will recommend this place for what I experienced this evening. Even with 5 star hotels this level of service is rare.

   almost 3 years ago
2. Hin Yeung ★★★★★

   My partner and I stayed in apartment #814 from 19 Jan to 30 Jan. Ours was a large studio apartment. Canary Wharf is a business district around 20 mins tube ride from central London. We had some prior reservations about the area, but we found it very safe. There are people about even after office hours. Getting there: Without any luggage, it's around 10 mins walk from Canary Wharf. The main entrance is on Westferry Road. Reception: Check-in desk is rather small. Our passports weren't checked. Showed the booking on my phone, made payment. Then we were given our key cards and headed up. Reception is manned 24/7. Apartment: Spacious, well-lit and clean. We found the queen bed small for us. AC/Heating was controlled by a panel beside the bathroom. Strangely we had to keep the bathroom light switched on, to keep the heating going. Large wardrobe with a foldable clothes rack. Only one external window could be opened at a slight angle. Kitchenette came with a small fridge, oven, and induction cooker. This allowed us to heat up some food for meals. Plenty of cups and utensils. There is also a dishwasher, and electric kettle. Hot water is available at the sink tap. Bathroom had a heated towel rack (controlled by a switch in the washer cupboard). Shower controls were poorly designed. They were at the opposite end from the shower heads! Strong water pressure with plenty of hot water. The glass partition didn't enclose the shower stall completely, so water went everywhere when we showered. Ample countertop/cupboard space for our toiletries. Very useful washer/dryer. The drying cycle takes at least 2 hours. Be careful not to overload the dryer. Housekeeping only comes once a week to change the towels and bedlinen. We could request for other items via Whatsapp, and it would be sent up to our apartment. Prompt responses from the management. We took out the trash every night by placing it outside our door. We slept very well during our stay. The neighbourhood is super quiet at night. We will definitely stay at Cove again!

   almost 3 years ago
3. Steve Holmes ★★★★★

   It's a new and swish hotel apartment building. Excellent location close to Canary wharf and the river. Great views from the 27th floor lounge and gardens. Even better from the 56th floor gym and lounge!

   almost 3 years ago

1. Jing Zhang ★★★★★

   We stayed at room 509 with our 20 months old. Our stay here is memorable. The apartment is so spacious with internal balcony that giving us a great view of the Thames river without getting cold and it is child friendly. We had a great kitchen and washer and dryer in the room which is great for us as a four people family. The appliances are high-end Siemens which took us some time to figure out. We had water clogged and heating issue for the first night as the heating control for the bedroom is installed in the living room. The hotel staff solved our issues professionally. The rest days of our stay were so perfect and we would like to come back again! The lounge on the 27th floor has a children playroom where my son had a great time there. The lounge also gives a paranormal view of the London city including the London eye and tower bridge! The location is great! Close to everything and there’s a tesco express next door where we buy groceries every day during our stay.

   almost 3 years ago

FAQs