Boots Store in Warrington

Reviews

1. Géza Szakács ★☆☆☆☆

   People are being made to wait for long times at the pharmacy. A lady just said she's been waiting for an hour and the response was: "it's just the process". I've been told to wait 20 minutes for a prescription while I can hear loud and clear the staff are just having a laugh and chit chat instead of dealing with customers and doing their job. Time and date: 13th September, 2025. 2:40 PM. This is ridiculous. You are wasting people's times that none of us will ever get back! Shame on you!

   almost 11 months ago
2. kerrie-ann ellison ★☆☆☆☆

   9:56am not busy, elderly lady waiting at the tills while, she was told by pharmacy staff to pay for her items at the tills by the entrance. When I got to the tills, she was still waiting. Then I needed help, not one member of staff nearby to help no security to be seen either. My sister told the elderly lady that she would find someone to help us all. She eventually found a security guard, who got a member of staff. Jane D and her colleague slowly approached, they made sure to finish their conversation. They were in no hurry to serve us. Jane came to the tills while her colleague walked away. I found Jane very rude, and wouldn’t allow customers to speak. This seems to be a reoccurring issue with this store. Jane d needs customer service training, or she needs to change jobs.

   1 year ago
3. SurgeonGR ★★★★☆

   I like this place because it is very organised. I gave 4 out 5 because it is VERY hard to find a member of staff there but if you do, they are very friendly

   almost 3 years ago

1. tara t ★☆☆☆☆

   Rude staff attitude not admitting fault Bought travel sized items with 3 for 2 as marked, found out all three items were charged so went to counter to check. Served by Janet D and she said the dettol hand spray is not 3for2. Told her I found it from the 3for2 area and she kept cutting me off when I was explaining and try to remind her to let her colleagues know to them back to the correct area. She sounded like it was my fault.

   almost 3 years ago
2. colm farrell ★★★★★

   Great service, I switched from another provider of contact lenses to Boots and can't believe the difference in service but also it seems I've been going around for 14 months with lenses that were useless. The difference is unbelievable with these new lenses . The lady that worked on finding the correct lenses was absolutely 100% professional. I can't praise them enough .

   almost 3 years ago
3. Vanessa Jones ★★★★★

   Went to purchase aftershave as a Christmas gift. Was served promptly and the young girl who served me was lovely informing me of an offer on additional points if I have my boots advantage card on an app. She took the time to help me download it and select the offer from which I got £15 of points.

   almost 3 years ago

1. ALI SALMAN ★☆☆☆☆

   Very rude staff, lady at returns desk today at 4.30 pm was unprofessional and rude to me. I went to return a product ( 90 tabs box of vitamins ) bought 30 mins ago today ( as i found a box of 30 tabs elsewhere which was not available in Boots ) I was in a queue waiting but she ( with no name badge on her uniform) asked me to wait and served the lady behind me - no reason given , not asked me for my permission. when finally it was my turn - she asked me if I have used the vitamins and come for returning it - totally unprofessional and rude service , no courtesy shown towards me as a customer. JUST SMILE LADY !! OR LEAVE AND FIND A JOB WHERE YOU ARE HAPPY !!

   almost 3 years ago

FAQs