Just switched to Swettenham as my regular pharmacy, and so far the service has been excellent - in a different league from other pharmacies in the city centre.
I use to have online orders but needed a one off antibiotic prescription and needed it fast! I used my nearest pharmacy, Swettenhams in Kingsway! I’ve never looked back these past twelve months! Polite, courteous, attentive and professional, nothing being too much. This pharmacy is now my go to one stop shop and they have all my repeat prescriptions, which number four! Top drawer and understanding, can’t recommend them enough
After having to deal with another pharmacy nearby where some newer staff are so rude and uncaring that it makes you wonder why they work in this industry, this pharmacy isn't just how staff should be but they are above and beyond, even when non stop busy the staff have always been so kind and helpful, which really makes the difference when you not only need help but it's a sensitive time due to yours or a loved ones health issues.
Went in to pick up my usual prescription, always friendly staff. The shop is always clean, well stocked and tidy. Inquired about their free blood pressure testing, told to go into a side room, waited a few minutes, blood pressure taken, High pressure but have given me a 24 hours machine, all results go straight to doctors. What a great service this local pharmacy provide.
I have had good service from here in the past but today, after spending 1.5 hours with 111 trying to get some help for my daughter they referred us to Swetenhams. After failing to get through by phone we walked to the pharmacy and it turns out they had a locum working there today who had decided not to bother with any of the minor ailments routine. Not Swetenhams' fault, I guess, but shocking that a locum can just arbitrarily opt out of some of her duties leaving my daughter without help. They suggested we go back to 111 and 8 hours later we are still waiting for a call-back. Not impressed
I wouldn't use swettenham chemist pharmist kate who works in Kingsway raises her voice to make you feel small Infront of people and refuses you painkillers that are sold over the counter that you don't get on prescription cos they not been on prescription since the 80s im in agony. Told rudely to see your doctor's. My boyfriend struggled to calm me down after being talked down to Iv also update and they lied. Said they did do full investigation but quite happy to let there employees shout at costi
I have been bared from here on the grounds of saying 1 swear word in middle of having an asthma/panic attack over there treatment of me not being able to wear a mask. The manager jess was not happy that I point out 95% of flu case had disappeared. She could see I was struggling coughing with my asthma, but took this as chance to say it could be covid. I will be doing a freedom of information/ complaints procedure as I'm adha/autistic and she treated me like I did not deserve any privacy/dignity just for not wearing a mask, in the middle of asthma attack. I was told to go out in public area to have a very private phone call. Jess is a bully behind a mask. Crimes against humanity. Managed by a freemason??
The staff are so friendly and really helpful.
Had a emergency prescription sent here an got good service, so got my repeat sent here an again good service. Encouraged my elderly mother to move her prescription collection here aswell. Disappointed I did as ever since the service for us both has been shocking. Bad enough that it affects me but I have also impacted my mum. Not sure what the issue is as there always seem to be plenty of staff just not organised.
Swettenham Chemists Ltd is located at 95 Kingsway, Chester CH2 2LJ, UK
You can contact Swettenham Chemists Ltd at +44 1244 327023
You can find directions to Swettenham Chemists Ltd by following this map link