Staff was very helpful and greeting. Its the closest boots I’ve got in my area and I was able to use advantage card points on my purchase
The staff's behavior is very rude, anti-immigrant, and arrogant. I’ve visited two or three times, and each time I’ve been upset by the way they treat customers. It’s extremely frustrating, especially since this is a branch of Boots Pharmacy."
I should actually be giving zero stars for Customer service from Boots on Boaler Street! I am gobsmacked at the rude nature of the interaction from the male staff member ( who was a slim, white male, dressed in a formal white shirt with a blue tie & had stubble on the skin of his his lower jawline)I have just encountered! I politely asked for Paracetamol under Care of the Chemist. As far as I am aware, if one is in receipt of Universal Credit, Paracetamol can be given - free of charge- under Care of the Chemist. This irritating male - with no explanation whatsoever - rudely & with a mean glare - said to me that he did not have Paracetamol for me at that time! There were many boxes of Paracetamol stacked against the wall behind him! I tried to explain that I was in receipt of Universal Credit & could not afford the Paracetamol that he was asking me to purchase - & again - with no explanation whatsoever & with a forceful, scary & rude tone - he remarked that he did not have Paracetamol for me at that time & he did not do Universal Credit requests! Is there new Legislation- that I am not aware of - that stipulates that Boots Pharmacy personnel have the right to be rude to Universal Credit recipients & can refuse to serve them - without giving any explanation for their rude demeanour!? No wonder pharmacies are closing down, if pharmacy personnel act this way toward genuine customers in pain! I am extremely disappointed and angry at Boaler Street in Liverpool - & I'm still in pain! Well done Boots on Boaler Street! You get one out of ten for Customer Service from me! I am extremely annoyed!!! Sincerely & angrily Miss M. Thembani (31 March2025 at 13:12hrs)
I've been using this boots for many years, nothing is too much trouble, lovely, caring staff who were brilliant when my husband was ill
Nice staff Quite expensive compared to other places for the same items.
Been going here for years. Bit hard to get through on the phone though, but keep ringing and they eventually answer.
You can call them all day long ,everyday no one never answers. Poor service
Very professional and courteous, and amazing help to my parents who are in their 80's and do use the Boaler Street Chemist a lot! If a customer or patient can be helped, they will do their best to do it for you. Thanks to all the staff, it is appreciated. On behalf of Marg and Dave
I have been going to Boaler street for a long time now . I have been treated with nothing but the utmost respect and courtesy. Ian, Victoria, Noah and all the staff have shown me great support . I even get a nod from the security guy ( who looks not one to mess about , if need be). Thank you . Best regards james
Boots Pharmacy is located at 206 Boaler St, Liverpool L6 6AE, UK
You can contact Boots Pharmacy at +44 151 263 2731
You can find directions to Boots Pharmacy by following this map link