Your Move Estate Agents Surbiton

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Reviews

1. Lillian C Hello ★★★★★

   Litan, Michael and their team from Your Move have helped us to purchase our first house and thankfully there has not been any issues from our viewing to negotiation to exchanging contracts with the seller. Really happy with the whole process. They are very experienced and knowledgeable. Litan had helped with the viewing, answering all our questions and getting the offer accepted only 2 months ago. I am sure this will complete v soon. All the best with the sales, wishing you all good health and success in the near future!

   almost 2 months ago
2. Day ★★★★★

   I had an amazing experience working with Litan Paul. From start to finish, he was incredibly responsive, quick to act, and always happy to answer every question I had, no matter how small. His help made the entire process smooth and stress-free. I felt supported and confident every step of the way. I highly recommend Litan Paul to anyone looking for a reliable and dedicated real estate agent!

   almost 2 months ago
3. Z Z ★★★★★

   Litan and Michael of Your Move-Surbiton assisted us during our property search. They are true gentlemen, one would not only enjoy their professional services for sales but also honest and friendly support. They listen, care and resolve the issues in a skilled way. Highly recommended. Zafer

   almost 3 months ago

1. T K ★☆☆☆☆

   We began our purchase with Your Move Surbiton about 8 weeks ago, at the end of July. Our agent was Michael White. From the outset, we specifically asked about the neighbouring property, and on two separate occasions, Michael told us it was a “standard residential family home.” Based on this information, we made an offer the same day, which was accepted. We were told that all other viewings had been cancelled. However, during our searches, we discovered the neighbouring property is actually operating as a residential care home for children with behavioural and emotional needs (Use Class C2). This was never disclosed to us. When we raised this with Michael, he didn’t acknowledge the issue and instead responded with comments like, “Why would children next door worry you?” and, “Let me know what you’d like to do ASAP, I get 3–4 calls a day on this one.” There was no apology, no accountability and he eventually stopped communication. We escalated the issue to the Partner at Your Move, Mr. Jose. He claimed the branch was unaware and said Michael had only heard that the children “had carers.” However, the vendor’s solicitor later confirmed that Michael had been told verbally about the property’s “use” as a care home when he was instructed to market the property. To this day, there’s been no explanation or accountability for why it was presented to us as a typical family home. While considering how to proceed with this significant information, we paused some legal work to avoid further costs. Less than a week later, the property was re-listed online without a single notice, despite us still being active buyers and never having withdrawn. When questioned it, we were told the vendor requested this due to a “lack of communication.” We still don’t know what was discussed between the agents and vendor, but is it really professional to just relist a property without any communication while buyers are trying to process such material information and carefully deciding next steps? Still trying to move forward in good faith, we submitted a revised offer, which was accepted as the vendor apparently wanted to move swiftly with the process. We updated our mortgage, scheduled a survey, and kept all parties in the loop. On the day of the survey, the agents turned our surveyor away claiming the vendor was ill, again, without any communication beforehand. We had to find out this information from the surveyors. Soon after, we were told a new buyer, who had “viewed the property a while ago”, had submitted an offer. No timeline or details were provided, and it’s unclear how this happened since the property was listed as SSTC (other than the time it was just re-listed without any communication to us). From start to finish, this was a horrible and unpleasant experience dealing with misleading statements, pressure tactics, vague communication, and a complete lack of accountability or professionalism. Especially disappointing considering the significance of a property transaction. It’s also a shame that the most important people in the process were the ones that we couldn’t rely on for clear, honest communication. As first-time buyers, we came into this process in good faith, hoping to work with honest, reliable agents. We are leaving exhausted but relieved that we dodged a bullet. If you're thinking of buying through this branch, be very cautious. Verify everything independently, multiple times if necessary, and do not take anything they say at face value.

   almost 4 months ago
2. Lewis Mason ★★★★★

   A big thank you to Georgia, Yasmin, Sam, and Hayley at Your Move for their dedication and teamwork in the swift preparation of my tenancy application and downstream documentation. The team has been exceedingly professional, hardworking, responded incredibly promptly to any queries I have had, and have helped facilitate my move to be as painless and swift as possible so that I can start my new job in good time. Definitely a 10/10 team who clearly value being accurate, helpful, friendly, good communicators, and with excellent problem-solving- and people-skills. I highly recommend this Your Move Estate Agents in Surbiton for anyone looking to rent in the area. Thanks again - Lewis.

   almost 4 months ago
3. Darina A Curran ★★★★★

   Selling a house is stressful at any time, how fortunate was I to find one of the most professional estate agents and all the staff being so helpful throughtout the process. Derek Baker and his team deserve much credit for the smooth running of the transaction. His guidance throughtout the process and the timely manner in which everything was conducted was excellent. I was kept informed at every step of the way. I had every confidence in Derek and his fellow workers, despite the current economic climate, that all milestones would be met. I cannot thank them enough for their professionalism and wish them all the very best in helping others to sell their properties. D.

   almost 3 years ago

1. Lambert Anoke ★★★★★

   I had a fantastic experience working with "Your Move Estate Agents Surbiton" while in the process of purchasing my first house. The whole team was amazing, and Derek always went to the extra mile to ensure that everything was done. I would definitely recommend "Your Move Estate Agents Surbiton" to anyone who is looking to buy a property.

   almost 3 years ago
2. Mark Taylor ★★★★★

   Hi, we used Your Move to sell my Mother-in-Law's house after she died. The person I dealt with at Your Move was Derek Baker. He was first class from the time that I met him at the house right through the whole process. He was very knowledgeable, very helpful and nothing was too much trouble. He kept us informed at all stages of the sale and I could not recommend him and Your Move highly enough!

   almost 3 years ago
3. Chelsea Barrett ★★★★★

   I’ve had a really lovely experience with your move! I have had the pleasure to have been appointed to Lucy. She has been an incredible help with her professionalism and kindness throughout my time when finding property. I can see she will continue to blossom in her career and will excel in real estate. Thank you for everything Lucy!

   almost 3 years ago

1. Lee Reynolds ★★★★★

   We couldn’t be more happier with the service we received from Lucy and George. Lucy was very helpful and informative when finding our new home. She was very friendly and always happy to go the extra mile to help. They both answered any questions we had and the whole moving process was very smooth and efficient. We love our new home and our very grateful to Lucy and George for all their help.

   almost 3 years ago

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