Coopers Residential Ltd

Reviews

1. Delia ★★★★★

   Coopers Residential is the best letting company for me and my family. I just say a big thank you to Shirley, the owner and also the best agent of this company. She is very empathetic, very positive and also very professional. Five stars are not enough but it's maximum I can give.

   almost 2 months ago
2. Anusha Chathurangani ★★★★★

   We have been renting our studio apartment through Coopers Residential Ltd since 2024. Everything was handled efficiently, and the staff were very friendly and responsive. They made moving in easy and have been supportive whenever we needed assistance. We’ve had a very good experience overall and appreciate their professional service.

   almost 3 months ago
3. Sampath ★★★★★

   I’ve been living in a studio apartment in New Malden since January 2024, which I rented through Coopers Residential Ltd. The whole experience has been smooth and professional from the beginning. The team made the process simple, were clear with communication, and always helpful whenever I had a question. I’m really happy with their service and would definitely recommend them to anyone looking for a place.

   almost 3 months ago

1. Goran Bonevski ★★★★★

   Responsive and professional service, the staff are knowledgeable and make the entire property rental process smooth and stress-free.

   almost 3 months ago
2. Nina Lakhani ★☆☆☆☆

   Absolutely appalling service . They were managing 2 of my properties , the tenants were paying rent on time to coopers but they were not paying me and I was constantly having to chase them for my money. They would not reply to my calls emails or any messages Terrible service Glad I’ve moved to another agent who are much more professional

   almost 4 months ago
3. D Don ★★★★★

   Donna , Sherly & the team are absolutely brilliant always been there for help and knowledge about the market superb thanks I Birant.

   almost 3 years ago

1. Colin. McGrath ★☆☆☆☆

   Please be extra cautious if using this company to let your property, particularly if they offer you one of their ‘guaranteed rent’ agreements. The reality is that the rent is not ‘guaranteed’ and in my case I was left with a property in a very poor state and with various items missing and that Coopers failed to ensure were added correctly to the inventory. I now need to pursue legal action to recover the remaining cost. Also, be aware of bonded deposit arrangements, which are held by allegedly independent 3rd parties and which are facilitated by the ‘tenant’ but which are not protected. I understand that Coopers have several properties under the same arrangement with the same ‘tenant’ Ethical Lettings. There is a saying - you get what you pay for in life. Don’t be fooled by the low management fees - unless of course you want a low standard of property management. The property ombudsman TPS recently upheld a complaint I made against Coopers for poor management.

   almost 3 years ago
2. alien lyall ★★★★★

   Fantastic place for renting properties and staff very knowledgeable and friendly..highly recommended

   almost 4 years ago
3. Dovile Matukaite ★☆☆☆☆

   Personally, I wouldn't recommend this agency. Few reason why: - booked appointment was forgotten - emails barely ever replied or replied later - at the end, when we wanted to rent the place, we received an email that suddenly landlord decided to sell the place Waste of time, honestly.

   almost 4 years ago

1. Andrei Calu ★☆☆☆☆

   Scam!!! Please avoid!! I've already reported to Zoopla our awful experiences with this company! We've scheduled 2 viewings with them and they let us wait in the front of proprties and never show up! Such a disgrace!!

   almost 5 years ago

FAQs