worst experience of my life I'm 38 weeks pregnant. I need to move and they've been dragging me around for 20 days every day an excuse this is neglect.
I have lived with my partner in one of the studions managed by Home Lets for 1,5 year and it was a bliss. The service was extremly helpful and professional. The communication was fast, clear and polite. At the beginning of our stay, Home Lets staff went through all the documents for us and were very understanding about my low inclome as I was moving from another country. It was amazing that the flat was rented to us and extremly kind. The best part was that whenever there was an issue or sth got broken, the agency was taking care of it that same or the next day! Could not compare to other big agencies in London, where fixing a leak takes a week! I really appreciate having an agency like Home Lets and recommand it to anybody, who values human and quality service.
We have lived happily at a property under homelets and would like to let you guys know that their services were at all times excellent and exceeded our expectations in positive ways. A big thank you to the Homelets team and especially to Alizon, who helped us through our Tenancy agreement contract, patiently going through the referencing checks at the beginning of our stay. You have been so kind, so human. We never thought it would be possible to find such an agency in a big city like London, where things happen in such cold manners. Thank you so much indeed for the warm welcoming.
Alizon and Steve have been great to deal with and extremely helpful when needed. They managed two properties and were always recommending improvements and sorting out any issues without prompting.. I would highly recommend them as a company and team.
I have used many letting agents during 30 years as a Landlord and Chartered Surveyor. Home Lets service standards are by far the best that I have encountered. I would describe them as exemploary and professional. They are attentive to the tenants who in turn respond by renting for long durations.
first advice is if u haven't paid your rent for last three months through your bank direct debit, never ever visit them. had experienced very unpleasant behavior from one of a lady staff when she got to know that we haven't used bank direct debits for rent payments but fulfilled all the other requirements. she just teared off all our documents and just left us without even giving us any chance to ask for any further clarification. very rude and unpleasant situation and we were shocked for some time with her behavior. i think they should mention and highlight this special requirement in their websites without making people to waste their time visiting them. we learn that there are different policies that different agents are following, but there is a way of communicating it. and there is no one at the front all the time and we had to ring the bell to be served. all the other staff is good (but spend very little time with them, may be they also same as her) however, they got some good properties for better prices..
Home Lets is located at 53 High St, Thornton Heath CR7 8RW, UK
You can contact Home Lets at +44 20 8684 3456
You can find directions to Home Lets by following this map link
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