Alwoodley Medical Centre Medical services in Leeds

Reviews

1. peter loftus ★☆☆☆☆

   A GP surgery that turns getting medication into an Olympic sport As a new patient, I emailed on Monday for my prescription as advised. I was told it would be at the pharmacy by Wednesday. It wasn’t. I called, they promised an “emergency request.” That didn’t happen either — shocking, I know. When the prescription finally appeared, two of my heart medications were missing and won’t be in stock until Monday. Nothing like a five-day gap in essential meds to keep life interesting. And the receptionist? So rude she actually hung up on me. Impressive customer service — if the goal is to make patients give up and stop calling. If this surgery aimed to create chaos, confusion, and mild despair, they’ve nailed it. If they aimed to provide basic healthcare… well, there’s room for improvement.

   almost 7 months ago
2. Judy ★★★★★

   Patchs system is easy to use and straightforward. I was able to get booked in to see a doctor within two weeks after registration. Thanks for your hard work.

   almost 7 months ago
3. Tania Shiffer ★☆☆☆☆

   GPs are good but the appointment system is abysmal. Contact is difficult and some reception staff are not overly helpful. I have requested twice in two weeks for the Practice Manager to contact me… no response from her. I contacted reception again today to be told there is nothing on my notes about a request for the PM and all the receptionist could do was submit a request. I asked how I could be certain she would get this as she has not responded to the previous two requests. The receptionist said she would request it but no point in asking to be put through to anyone else and we were just going round in circles. She then hung up on me as I was asking for her name!

   almost 8 months ago

1. Harry Addington ★☆☆☆☆

   Disappointed by the Frontline Experience I want to start by saying the reception team, doctors and medical staff at this practice are absolutely brilliant — professional, caring, and thorough. However, the experience of dealing with the telephone operatives is consistently upsetting and unacceptable. Every time I’ve had to call — often on behalf of my elderly grandmother — I’ve been met with rudeness, aggression, and a complete lack of empathy. They talk over you, argue unnecessarily, and seem more interested in confrontation than helping. I’ve left calls feeling shaken and nearly in tears, which is the last thing anyone needs when trying to arrange care for a loved one. It makes me wonder if these individuals have had any training or experience in patient-facing roles. A couple of staff members stand out as particularly unpleasant, though I didn’t catch their names. Sadly, even the “better” ones are just the best of a bad bunch. To whoever is responsible for overseeing professionalism and patient experience: please step in. Either replace the team or urgently provide training. If this is the standard you accept, it reflects very poorly on the practice as a whole. Patients and carers deserve better.

   almost 9 months ago
2. Lady Dee ★★★★★

   This GP has been one of the best I have ever been to. For the past five years, I have been with them the doctors have always looked into my matters carefully, given me good advice and not dismissed my concerns. They have referred me to a specialist when needed. Even the reception staff and team answering the phone calls are brilliant and professional. I have never felt dismissed by them. Yes, it takes some time to be seen sometimes but that's fine, they have other people to prioritise. Personally, I am fine with that. I am satisfied with the level of service by this practice. A big thank you to the staff at Alwoodley Medical Centre.

   almost 10 months ago
3. Jenny D (WingsOfFyre1837) ★★★★★

   Had 1st visit here and the centre looked very clean and professional. Reception was very helpful when i walked in, didnt wait too long. Got seen quickly, doctor was very knowledgeable, got booked in for bloods same day! Very happy with service

   almost 3 years ago

1. Colin Wilks ★★★★☆

   Took my elderly neighbours to the practice and saw Dr Lewis, who was professional, empathetic and quick on the uptake. Just a shame that she is hidden behind an appointments system that raises serious equal opportunity issues for elderly, confused and non tech savvy patients. I appreciate they are trying to ration a finite resource, but not allowing patients to make an appointment for any time other than the same day harks back to the dark days of RyanAir, when there were no seat reservations and you entered the aircraft in a scrum and fought for your seat. Can't help feeling that giving the senior reception staff some discretion rather than giving them rigid rules would be beneficial to patient care and staff motivation in equal measure.

   almost 3 years ago
2. Pubudu Madhawa Dasanayaka ★☆☆☆☆

   Can we suggest Google to review 0 as this surgery reflect that. You cannot see a doctor here. They have over register patients and there are no appointments at all. It's a joke really. What is the point of this place. This is not the first time. Unprofessional staff on the phone doesn't help patients asking questions.

   almost 3 years ago
3. McLaren ★☆☆☆☆

   Rude receptionist, with no interest in helping or understanding my call. The triage process isn't appropriate when I work in an open plan office, I'm not willing to have all my colleagues know about my health concerns when it is a very personal matter. Told no GPs available to speak to me and I'll have to ring at 8am, by which time I'll be at work and I'll be expected to explain why I want to see a GP, so that all my colleagues can hear that conversation too. No idea when the GP will ring me back. Simply cannot put my work obligations on hold whilst trying to get medical help. No wonder so many people go to A&E.

   almost 3 years ago

1. jennyat parkercareagency ★☆☆☆☆

   Your phone team are very unprofessional - they're very unsympathetic, hostile, talk over you, rush you and have very harsh condescending tones. I really think they could do with some training on customer service and how to deal with people. They just don't seem to have any people skills whatsoever. When you've got worry and upset due to health problems having people being so disrespectful to you is just very upsetting and hard to deal with. I understand that they must be under a lot of pressure etc. but that doesn't excuse the way they treat people on the phone. A polite message to the management, please do something about your phone team as in my opinion it's really letting the practise down.

   almost 3 years ago

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