Castore Clothing Store in Liverpool

Reviews

1. Gavin Scott ★☆☆☆☆

   Product was good, but if you should have the need to return an item the service is terrible. My item arrived back Castore on the 3rd, it’s now the 17th & still no sign of my refund. When you check the t&cs the fact they feel the need to say the refund may take 31 days!!!, just shows their back of house processes maybe haven’t kept up with demand. Really disappointing and has put me off making any further orders. Please get the service to the same standard as the product!

   almost 3 years ago
2. G S ★☆☆☆☆

   Product was good, but if you should have the need to return an item the service is terrible. My item arrived back Castore on the 3rd, it’s now the 17th & still no sign of my refund. When you check the t&cs the fact they feel the need to say the refund may take 31 days!!!, just shows their back of house processes maybe haven’t kept up with demand. Really disappointing and has put me off making any further orders. Please get the service to the same standard as the product!

   almost 3 years ago
3. Hoang Bui ★★☆☆☆

   quality: good material however the design is mehhhh 2/5. I only come due to Reiss curated pieces. customer service: terrible. I order $800 worth of goods and see what they did. several items are out of stock, refund immediately. order came with a wrong tracking number, sent emails to chase the right code, and get it after 4 days. some order are still stuck in UK even it was order 3 weeks ago. I contacted the support via email and looks like no one bother answering. How could you position your brand as premium if you have poor service? probably stick with sport team instead of expanding to retails because from the experience, you need so much more work to do to improve the service. 1/5

   almost 3 years ago

1. JOHN HUBERT McCREANNEY ★★★★☆

   New shop good service, clothes sizes are not what they seem. I always go one size higher from my size "L" you need next size up "XL" and "M' to size needs to be a "L". Clothes good quality.

   almost 3 years ago
2. Kellie Ferguson ★☆☆☆☆

   If I could give this company 0 stars I would. It took 2 weeks to receive an order. They sent me a hat instead of the hoody I ordered and they have the worse customer service. Only email with a robotic response and the still have not fulfilled my correct order asking me to return the hat they mistakenly sent with no means to. I will never use this company again which is a shame.

   almost 3 years ago
3. Michael ★☆☆☆☆

   Poor quality clothing and worse customer service! It really disappoints me to write this as a Rangers fan but the quality from Castore is poor and the customer service is woefully subpar. I've bought several items from the Rangers store since they took on merchandise and have had two purchases (last year's 3rd strip and a 55 champions jacket) which have both suffered from letters falling off after one wash. In both cases they've agreed to accept them back for refund, in both cases I've had to follow up that they've received the package to prompt a refund, and in the latest case with the jacket I've not received my refund within the suggested time. Nobody has responded to my emails, and I've been forced to follow up with my credit card company. It really is a woeful customer experience.

   almost 5 years ago

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