Another day of this pharmacy ignoring their phone!! Boots Pharmacy has an unacceptable system where you must call to book a delivery slot for your medication, yet they never answer the phone. I have tried at various times and on different days, but it’s always the same ..... no answer, no support, and no alternative options offered. This causes huge amounts of stress, especially for people who are vulnerable, unwell, elderly, or disabled. Being unable to access vital medication because of poor communication is not just frustrating, it’s dangerous. Surely this breaks their duty of care to patients. Pharmacists and pharmacy services have a responsibility to ensure people can access their prescriptions in a timely, safe, and reliable way. Boots is a large and well established company, but this level of neglect suggests they are putting profit before patient welfare. There’s also no clear route to complain, and even if there was, I have no confidence that anything would improve. Patients deserve better than this. After reading other reviews stating the same issue I have experienced for weeks now, I am going to look into how I can make a formal complaint with the general pharmaceutical council.
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Reviews
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Spooky Susan ★☆☆☆☆
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kevin pugsley ★☆☆☆☆
Awful service.. Always a nightmare to get through to pharmacy.. no one picks up phone so you can arrange delivery.. tried other options to speak to someone other than a robot with no success, tried to ring store directly with no success.. about to run out of meds, with no way to arrange delivery, situation is so so stressful.. Shame on you 'Boots'. So many complaints here over time.. but it seems there's been little improvement, if any at all .. Seems 'Boots' couldn't care less :(
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Cackles Files ★★★☆☆
Small quiet store for a Saturday afternoon, I was able to be dropped off quite close, but parking can be problematic, there is nearby parking. I didn’t encounter any staff in the short time I was in there.
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Rabia Mirza ★★★★★
I went last week to get my foundation/ tinted serum match and also other product recommendations and Simone was absolutely lovely and so helpful! Came out with a bag of products and couldn't be more happier! :) Thank you Simone!
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Marion Bracken ★☆☆☆☆
Signed up over a month ago, I was assured and reassured when I rang that my prescription would be delivered to me, no hassle no phoning them to remind them it sounded perfect. Oh my god what a joke ! I had to ring them to find out what had happened to my prescription I received nothing from them and then I was told I had to collect it ! I fear the worse for the future but I'll give them another month just to see if they will deliver ! Marion
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Tony Boyce ★★★★★
A very useful store for cosmetics and body well being products for any gender --,make up nail products tweezers nail scissors
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Disco Dave ★☆☆☆☆
Went to one branch of boots, useless grumpy staff though I'll post to the Shirley branch.Wentvin one clueless female with rubbish customer service,Wont be coming using this store again or boots.
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Catherine Crocker ★★★★★
Great pharmacy service and very good range of products for a small shop
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Shergie ★★★★★
Bought an item from Boots online as it was not in stock at local stores and had it delivered here for pick up rather than have it posted. Very efficient and would use this method again for future purchases.
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FAQs
What is the address of Boots?
Boots is located at 239 Stratford Rd, Shirley, Solihull B90 3AH, UK
What is the phone number of Boots?
You can contact Boots at +44 121 744 0495
How can I get to Boots?
You can find directions to Boots by following this map link