Was in the queue for over 2 hours for kids week tickets and when I got to the front of the queue the system crashed and I had to start again. When I contacted them on social media, they merely said I should keep trying. Such a waste of time and very badly organised.
Haven’t even gone to the show yet but wanted to give a 5 star review for the wonderful customer service of the ticketing team. We made a mistake in our booking and they have been so helpful and accommodating in resolving it.
We had MJ booked for my mum's birthday on Tuesday this week. Lots of organizing went into us all being able to go, they cancelled the show at 4.15pm, people were already in town or on trains, had paid for babysitter etc....evening was ruined. Have asked for compensation (not just a straight refund) and they have refused. Impossible to get through to anyone on the phone either.
Once you register, they fill your email with daily offers. You simply stop opening, in the middle of those daily emails they send you one changing the data for your tickets and if by any reason you don’t open or reply they take it for granted that you accept the change of date by default … criminal behaviour that made me loose one day. Plus they do that and don’t refund… Dont buy or subscribe.
I booked two tickets to a show and booked the wrong date. I emailed in asking if I could change the date and they said I’d have to buy new tickets and the old ones would be refunded. So I purchased new tickets, replied to them with the new booking reference and within an hour the refund had been authorised on PayPal. All of this was sorted within a couple of ours, Amy (Theatre Customer Service Senior Agent) was very responsive and helped me promptly. From my experience, I would personally recommend. Thanks all, customer service was very good.
Shocking service. Show got cancelled and they are trying to withhold payment back instead of a full refund. I would caution anyone using their services!
First time ordering tickets with them and will NEVER use them again and DO NOT recommend! They had an error on their website and sent me the wrong tickets, then wanted me to buy new tickets in order to get the correct tickets instead of just sending me the correct tickets. Staff and management were not helpful either, rude and dismissive and claimed I could not have a refund and the only way to get new tickets was to purchase new ones. It took a long time, several emails and follow-up calls before someone kindly LISTENED (Thank you Danielle) and I finally got the correct tickets sent without having to purchase additional tickets. I would have given no stars if that was an option. For peace of mind go elsewhere!
Shocking system. Tried to book under Mastercard deal and website down,, customer service less than useless. 1 star is generous.
Website crashed out in booking process twice. I was billed twice for four tickets and no refund. My confirmation emails were found later in my spam email. To be fair they have responded to my emails but be careful of website crashes in booking process.
Official London Theatre is located at 32 Rose St, London WC2E 9ET, UK
You can contact Official London Theatre at +44 20 7557 6700
You can find directions to Official London Theatre by following this map link
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