Millbrook Mental Health Hospital Sutton-in-Ashfield

Reviews

1. Albert Burnett ★☆☆☆☆

   This has to be one of the most unprofessional NHS facilities that have been involved with and I direct this at Robin Ward. The conceitedness and lack of professionalism is the worst have ever experienced there seems to be a lack of eye contact when dealing with patients so when it comes to getting a patient to cooperate repeating the line over and over again...... In some cases it may be the only was be please really. Asking health questions regarding loved ones is either met with another question or directed to another family member, when challenged then there is a collective defensive posture. Other than the daily observations struggle to understand what most of the staff actually do.There must be a sense of shame with among some of the staff as they choose to wear the ID badges back to front to hide their identity, the more approachable members of staff wear their's in plain view. Perhaps the ECT or electric shock therapy that is administered to some of the patients is the reason for the behavior or a real short queue for job vacancies therein. Had to add one star in order to post this review, which is far more than deserved.

   1 year ago
2. Codie Martin ★★★★★

   Had a lovely experience today with a nurse and occupational therapist. Both very wonderful and attentive ladies. Made the environment very warm, welcoming and non judgemental . Gave me practical solutions and suggestions. Listened to what I said and gave me guidance for the future. Thankyou.

   1 year ago
3. Anne edwards ★☆☆☆☆

   It was awful experience. I was visited my husband who has mixed dementia. He want to go to toilet but I saw a wet puddle on floor. Told staff to mop it up but took a long time. Once it had been mopped my husband went for wee then I saw poo in sink and I stopped him from washing hands while poo was there - absolutely disgusting. Will fight to get him to be discharged

   almost 3 years ago

1. James Wilmott ★☆☆☆☆

   I’ve left a lot of negative reviews over the years for Millbrook, some of them articulate, some full of profanity. Either way they have always reflected my experience as an out-patient, which has never truly been positive. I agree with other commenters that both the system here and the building itself are a great visual representation of the state of mental health care in the U.K. In all honesty, the secretaries and reception staff are the most helpful.

   almost 3 years ago
2. erin ★☆☆☆☆

   Eight months ago I moved from the UK to Germany. While in the UK I was treated here due to having BPD. But once I had moved and saw a psychiatrist here in Germany, they told me how in fact I was misdiagnosed and it was something else of a complete different spectrum. How they didn't see I was dealing with full blown psychosis due an underlining illness for the four years or longer I was there is beyond me. At least here in Germany, they don't throw diagnoses at you right off the bat after just one session like they did here. My now doctor takes his time. First treating the psychosis and then when under control , figuring out what illness caused it. The UK needs to take a page out of the german health care system and stop making mental illness out to be just nothing.

   almost 4 years ago
3. Timir Goswami ★★★★★

   My mum went into Millbrook Ward when she had a bipolar episode and we could not manage at home. She was a patient at the hospital for around 3 months. As soon as we arrived to drop her off, we were greeted by a nurse who was lovely, and reassured us we could call anytime. My mum was given the best care by every person on the ward, and she was very fond of several members of staff who she would speak to us about whenever we visited. She also loved the food, and enjoyed being able to choose her meals. We will always be extremely grateful to the staff at Millbrook Hospital - doctors and nurses alike - for looking after our mum. Thank you.

   almost 5 years ago

1. Natasha Moore ★★★☆☆

   The staff was lovely no fault in that it's just ashame I was discharged and made to pack my bags crying that I feel unsafe. I tried killing myself 2 nights earlier in Millbrook and then was discharged and basically left back on my own, after begging and pleading I don't want to leave. You're basically left to do your own thing in there, everyday the same for those who don't get visitors. And hour here and there with an OT but nothing that particularly helps you to get better. Mental hospitals are meant to inspire recovery, as Millbrook had written through the hallways. I left feeling worse then when I came in. My meds where not sorted like they said they would do, the only thing that changed was I got diagnosed. And then that same night made to discharge myself. I understand if perhaps they are struggling for beds etc, but that makes it worse, I was made to feel I wasn't as important as everyone else. There should be around the clock therapy to get people feeling back to themselves so there stay isn't long in hospital or so if they do get made to discharge themselves like myself they do not feel they haven't achieved anything, if I left with a few ways to help me cope and perhaps better support when I did get home. My 3* would be a lot higher. I would say 1* but the staff themselves where lovely and only doing there jobs. Please, sort the mental health system out.

   more 8 years ago

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