Halifax

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Reviews

1. Shinto Varghese ★☆☆☆☆

   Last two weeks closed bad service

   almost 5 months ago
2. Luke Churchill ★☆☆☆☆

   One person serving on the four person cash desks over lunch? He was counting money for 5 minutes of my wait as well. I understand people need to have a lunch break, but where was everyone??

   almost 6 months ago
3. Jim ★★☆☆☆

   They get two stars because of their friendly and helpful staff. But they're chronically understaffed, there's only four counters and waiting times are horrendous as a result. Lord help them when the Eccy Road NatWest shuts down next month.

   almost 10 months ago

1. RastY J ★☆☆☆☆

   After waiting for over 30 minutes, I was simply told to call their customer service number because the branch couldn’t assist me. Very inefficient and frustrating. I’ve had much better experiences with online banks.

   almost 11 months ago
2. Simon Jenkins ★★☆☆☆

   Not good, trying to sort out my dad's account after he died and took the paperwork in, not heard anything for 2 weeks and when I chased the call centre said the documents hadn't been uploaded properly. Did it over the phone and now I have to wait 25 working days for an update. I have to pay for his cremation and while the call centre said I could take the invoice into the branch, I don't have much confidence that they will help

   1 year ago
3. Christrose Sumner ★☆☆☆☆

   Fed up! Visited in person, my nearest branch open, from Hope Valley, to make a significant transfer of funds. Cutting an overlong experience to a short story conclusion, they didn't have the staff to help me and they make it harder than wading through glue to deal with MY money. Tried to palm me off to Meadowhall on a Sunday, too. Thanks, no thanks, I'll get the transfer done next week, you win, you get extra days earning what should be MY interest, but then I leave. Loyal customer not valued.

   almost 3 years ago

1. Sally Ward ★★★☆☆

   It's better if you can turf up to your bank with your details just after they open but you'll be on hold for ages if you phone out of the blue. They are woefully stretched and some call answerers struggled with my crystal English accent.

   almost 4 years ago
2. Mark Gough ★★★★★

   I visited the branch a few times over the past week and on each occasion I have received great service. Clear direction was provided on entering the branch and the covid secure face/face service was friendly and efficient. I was impressed how the team in the branch endured all customers followed the covid secure regulations, interjecting to ensure all customers were respectful of each other’s safety. Very impressed and highly recommended. Special mention to Ian who is always efficient and communicates very well on procedures. Well done to the whole team.

   almost 4 years ago
3. Tiernan Walmsley ★★★★★

   We went with Halifax for our Mortgage and couldn't have been happier with the service and assistance. We were first time buyers so were a bit lost. Alan, the mortgage advisor, was brilliant, offering insightful advice and information. He even offered advice about other aspects of the house buying process. Really professional, would definitely recommend.

   more 7 years ago

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