Staff were super friendly and attentive throughout the process! Text updates throughout the repair process were a great touch too, keeping me informed - highly recommend
Had my car repaired via insurance from them. Bumper was not fitted correctly, refused to do minor tweaks, leaky boot caused electrics to react with water which caused a huge bill which insurance needed to fit the bill. Blamed a pre existing damage for the leak when it was an actually a loose bolt which they couldnt bother to check before returning the car back to me or even do a sanity check when i drop the car back to them with this issue. Dispute lasted a whole year with them over what was a simple bumper repair, which ended up being a nightmare. Wouldnt trust them with a 20 year old banger to repair, yet alone my pride and joy.
The experience I have had with Impact Repair Centre Ltd (Brimingham) has been dreadful. The length of time which they have taken to repair my car has been unacceptably long. The total length of time since the accident to the return of my car has been 3 month and 11 days. The continual delays and constant requests for information have been stressful in the extreme. The courtesy car which I was provided with was not acceptable. I originally bumped the front of my BMW 3 series at a roundabout on Thursday 23 May 2024. The car was driveable. The car was assessed by ‘John’. He told me the actual repairs would take 10 days but there would be a delay of up to two weeks to order parts and book the courtesy car for my use. I told John that I had a holiday booked on 6 July and I would like the car back by then to drive down to Devon and enjoy my holiday in my own car. As this was over six weeks away, I was assured that there would be no problem meeting this deadline. I took my damaged car home. John had helpfully stuck the damaged bits on with clear sticky tape. After four weeks, with only two weeks to my holiday I realised that it was too late for the repairs to be started, and the car got back to me before my holiday. I did not want to drive to Devon in a courtesy car. In the circumstances and very regrettably, I requested that the repairs be delayed until after my return from holiday on 16 July. My car was booked in for 17 July and I was told that it would be collected and a courtesy car left in its place. The actual collection did not happen until 19 July, one of many delays I have experienced. The courtesy car was a Hyundai i10. This was a tiny car by comparison with my BMW. It also had a tiny and very weak engine which seemed incapable of any degree of acceleration and literally spluttered up hills. The driving experience was awful and, in some situations, dangerous. In addition, the passenger air bag did not function which was disconcerting for my wife. We kept travel in the car to a minimum which meant that summer trips were curtailed. We stayed at home for most of August as a result. There was a constant lack of information as regards the repairs to my car. My son was due to visit on 23 August and I phoned to ask for my car back by then which I was assured would happen, but I would have to go and collect it. Something I wanted to avoid. However, a ‘reaction with the paint’ prevented this happening and I was forced to take my son out in the very small courtesy car which was disappointing. Finally, yesterday I was told my car would be returned and we waited in for it but a phone call told us that a warning light had come on and it was being taken back to the garage. As you can imagine, I had just about given up on it when finally, today, the car was brought back. The car had taken one month and 26 days to be repaired. I find this totally unacceptable for such a relatively minor repair.
Did not have choose as repairs were trough my insurance so did not have much choose. They had replaced bumper and bonnet . When car was returned to me lots of things were damaged during time they had my car. IRC had second chance to rectify what they damaged but they did not even try to put them right . Very , very , very disappointed with this garage .
Excellent service. Efficient and quick repair of my car. Great courtesy car while mine was being fixed. They sorted out all of the paperwork.
Went 2 weeks ago to get a quote for a repair to my car. After 15mins an assessor came out to look and told me it would be about £600 = Vat. We told him that it was fine and to send me a quote to give to the person that had caused the damage and has agreed to pay. He told us that it wasn't possible because a quote is difficult to do and is chargeable, but he could email it us instead. He had no pen/paper with him, so we wrote the details down for him. 2 weeks and 2 phone calls later - no quote!
Not only did it take over two weeks for them to collect my vehicle, I had to be the one to contact them even after they got the approval from the Insurance company. Then, it took them over 4 weeks to fix the small amount of damage on my car, even recycling old parts that I'm sure they would have claimed for. When they finally contacted me to pick up my vehicle, after having to chase numerous times and having the completion date changed five times, the work was incomplete!! The grill was still cracked and hadn't been changed (despite them having the part), and another part wasn't fit correctly and was hanging off, so I again had to leave my vehicle there! I'm not sure who 'quality approved' this garage, but I would never use them again!
The repairs were great and the car was given a full valet afterwards. However, It was very difficult getting a courtesy car. I requested a call back from the garage when the repairs were approved by the insurance company but no one called. I chased it up a few times and ended up going 2 weeks without a vehicle. This really let them down because the mechanics did a fantastic job.
Impact Repair Centre Ltd is located at Unit 7 Lifford Ln, King's Norton, Birmingham B30 3DY, UK
You can contact Impact Repair Centre Ltd at +44 121 415 7500
You can find directions to Impact Repair Centre Ltd by following this map link