Hockley Jewellers Birmingham

Reviews

1. David Li ★★★★★

   We had this ring made and mounted 3 months ago . Not many store mount loose diamond . Louise and her colleague was super helpful in choosing the ring . I and my friend came with a loose diamond unmounted and need to choose the ring . They were so helpful in finding the perfect ring for us and going through each design in store . Super friendly . To reassured us and mounting process they also checked the diamond before and after and show us the number of diamond to make sure not damaged . Super efficient! she loved the ring . Highly recommended !!

   almost 6 months ago
2. Mandy Brown ★★★★★

   What a fabulous experience from start to finish.The staff are brilliant very welcoming and engaging. I was looking for a diamond to replace a lost stone in my Fathers wedding ring. Other jewellers in the jewellery quarter were trying to encourage me to purchase a larger stone than the mount size on the ring which would have totally altered the appearance of the ring meaning it would have lost it’s sentimental value. Hockleys said the ring was lovely as it was and not to ruin it by putting a bigger stone in. I chose a really good quality stone, the mount was made more secure and the ring looks beautiful.Thank you Hockley’s you are all fabulous.

   almost 6 months ago
3. Kath Marsh ★★★★★

   My Sisters and I met in the Jewellery Quarter and I was the only one with no real plan. We went into Hockley Jewellers as one Sister had made a purchase there previously and loved the Customer Service. Sandra invited us on warmly and made a variety of suggestions to one Sister regarding what to do with an antique ring. She also arranged for a ring to be repaired on the same afternoon for my other Sister. And then, after allowing us to try on a fabulous diamond ring, I mentioned that I’d always fancied an emerald/diamond ring. We had a great discussion about mined v lab emeralds and I got to try on a good 8 or 9 rings. After going for a cuppa, I went back and ordered the most fab ring. Thank you to Sandra for her warm and friendly welcome and knowledgeable customer service. The ring wasn’t big enough, but the new one was ready to be delivered 3 working days later. I would recommend this company to anyone considering a jewellery purchase. Their patience, knowledge and welcome is a rare find. Thankyou

   almost 7 months ago

1. David Riding ★★★★★

   I had been looking for a 9ct gold gents bracelet for some months to purchase in memory of a loved one. I had no success in finding what I wanted either in local jewellers or indeed on-line where my experience showed quality is very questionable. I wish I had visited Hockley Jewellers at the start as the modest rail fare from Lancashire proved to be very worthwhile. Abbie and the entire team were exceptional in the level of professional and friendly service and care. Within 5 minutes of entering the shop I was presented with exactly what I had been looking for and within another 30 minutes the bracelet had been adjusted for my requirements by the in house workshop team. In addition the workshop re-sized a ring whilst I was having lunch around the corner and texted me when ready for collection, all cleaned and sparkling like a new ring. If you are looking for top quality jewellery and customer service with a 'wow' factor, look no further than Hockley Jewellers. Thank you very much.

   almost 8 months ago
2. Anastasiia Abramenko ★★★★★

   We were in Birmingham only for several days and visited Hockley Jewellers because my husband wanted to make me a present. We spent a lot of time there because I was looking for something interesting and when I found the ring it happened that the size was bigger than I needed, so we started discussing delivery options because it was our last day in England. A few minutes later we met the owner, the real professional and I already knew I could not leave the store without my ring. The jeweller made the ring of my size while we enjoyed our coffee in the nearest cafe. It was a unique customer experience and I highly recommend this place. Thank you again, Mike and the team, you made my day special!

   almost 3 years ago
3. James Chapman ★★★★★

   We went to the jewellery Quarter in search of an engagement ring. What we found elsewhere could not come close to the feeling we had at Hockley's. Matt specifically was kind, attentive and allowed us to choose what we wanted with some expert guidance. We decided on a custom design with a Ruby that Louise had ordered & was delivered the same day. The ring is simply stunning, elegant and extremely well crafted. We will definitely be going back for our wedding bands. Thanks very much to Matt & Louise.

   almost 3 years ago

1. Leslie Hickson ★★★★★

   Went to purchase rings for our Golden Wedding Anniversary and could not fault the service we received from Michael. My husband knew exactly what he wanted but could not find what he was looking for. Michael was so professional and helpful that he made exactly what my husband wanted. We have just returned to pick up the rings and we are beyond pleased. Mine was so lovely and want to thank you for helping us to make our Anniversary more special

   almost 3 years ago

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