Swarovski

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Reviews

1. shazia Ali ★★★★★

   Outstanding Service from Hina (30th November) l wanted to share my appreciation for the exceptional customer service provided by Hina, the Assistant Manager. Hina, went above and beyond whilst helping my daughter return and exchange some items she had received for her birthday. Hina, was patient, warm, and incredibly professional, making the whole process smooth and stress-free. Her kindness and attention to detail made us feel truly valued as customers. Thank you, Hina, your outstanding service made our visit memorable and you are a real credit to the Swarovski team.

   almost 2 months ago
2. Sylvie Smith ★★★★★

   FABULOUS PRODUCT & OUTSTANDING CUSTOMER SERVICE! I dropped in to see if a bracelet I had received as a gift a few years ago could be repaired. (It was missing a couple of crystals). It had unfortunately been discontinued & as it was over 2 yrs old, wasn’t under guarantee. However, the lovely lady who served me, offered to replace it -with a gorgeous updated version- with just a minimal surplus to pay. Result = one delighted & loyal customer who will continue to buy Swarovski products.

   almost 3 months ago
3. Matt Coe ★☆☆☆☆

   Dealt with Amrit today. Rather arrogant, minimal words spoken and really quite rude, forced to provide email to activate 2 year guarantee as she stated a paper copy was not sufficient. Begrudgingly gave my email and requested no marketing permissions. Low and behold half an hour later I get a marketing email! This experience was sub par and if it wasn't a gift for my other half I would've left it at the till given the attitude and approach.

   almost 3 months ago

1. Lynn ★☆☆☆☆

   I visited the store today with an issue with a faulty bracelet I'd had only a month.. The female assistant was extremely rude, condescending unprofessional.She treated me like a criminal. I was absolutely gobsmacked by her attitude. The manager was helpfull though. Perhaps some customer Service retraining for that assistant.

   1 year ago
2. Rebecca Taylor ★☆☆☆☆

   Having purchased some earings and finding they were not fit for purpose (the design would not allow me to insert them) I took them back to the shop. The assistant said she would only exchange? After explaining my consumer rights that they were not fit for purpose she then said she would on this occasion refund although she shouldn’t and it was my ears that were at fault!! If she had not been so rude about refunding I would have shopped again (the earings were not cheap at £135). Having walked away I appreciated the refund but not the tone I was spoken in. One lost customer.

   almost 3 years ago
3. LJZ ★☆☆☆☆

   What a shame the staff are not as nice to you when returning something as when purchasing. Will defy it be shopping here again.

   almost 3 years ago

1. Amin Empire ★★★★★

   Good products for sale can be pricey. Nice and good customer service.

   almost 3 years ago
2. Charmaine Richardson-Pilgrim ★★★★★

   What a show of displayed pieces of jewellery!! Loving most so was confused for choice. Not forgetting welcoming sales Reps.

   almost 4 years ago
3. Anthony Brown ★★★★★

   Got what I needed at Christmas immediately on the day. Staff were helpful, pleasant and quick. In and out in no time, the perfect solution for any man who has little patience.

   more 7 years ago

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