Whole experience was awful!! About a year ago, my partner had picked a ring and wanted to propose on holiday, the store ensured that the ring would be ready in time. A week before our holiday, my partner received a call to say the ring would not be ready in time to take it on holiday! My partner was extremely annoyed, they offered a replica to propose with which was different to the ring he had picked. My partner expressed his disappointment as the store said it would take another 4-5 weeks. When they finally said the ring was ready we went to the store which we had booked an appointment. When arriving which took us a 2 hour drive, there was no one at the store and no one was picking up on the number that was left on the door. At this time I was also 3 months pregnant. 30 minutes went by passed the agreed appointment time and no one was there. We had to go into a jewellers next door and ask them for help, they advised that Austen & Blake owned another jewellery store done the road (complete different name) so we had to go there and ask for help, eventually someone came to the Austen and Blake store without apologising. I was not in a good mood after this and it made the experience unpleasant. We needed to resize the ring and the woman wasn’t be re helpful with advice or anything, lacked customer service. The lady in the shop advised that the diamond would be set much lower than what the replica was, Adjustments were made and then we had to wait a further couple of weeks for the ring to be shipped to us. Upon receiving the ring, the diamond was set much higher than what she had said and the ring was too big. Myself and my finance were so disappointed and the whole experience was ruined. I was so beyond frustrated over the service and quickly realised that further adjustments would cause another lengthy delay. I removed the tag that was on the ring as there was no information provided not to. I wanted to change the ring to a straight band instead as the ring was curved but the shop had no intention of changing the band. We ideally wanted to get the wedding band from the same shop but the customer service and all the mistakes had completely put us off. The company could have AT LEAST changed the band to a straight band for all the mistakes and back and forth and ruining the proposal and engagement causing it a very stressful time (of course we would have paid any difference for a straight band) but this was not offered to us and neither a resolution so we will have to go elsewhere to change it to a straight band as the company offered no help.
Reviews
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Danielle ★☆☆☆☆
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Joe Trim ★★★★★
Incredible service by all of the staff big shout out to Camelia! I had previously purchased an engagement ring from Austen and Blake and now that we were getting married my partner wanted to get a wedding band that matched well with her other ring. I thought I would buy mine at the same time. I emailed and got a fast response with pictures of rings they thought would match etc. I live abroad and the time difference is 9 hours, So i would always be replying a day, maybe two or three later. This didn't matter, I got a response immediately, over the course of around 20 emails. They helped us pick the perfect rings and engravings and offered their full support in helping us choose the perfect rings despite not being able to visit a store. Pricing and quality is fantastic, head here if you want some top customer service, quality rings and diamonds.
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andrew mitchell ★★★★★
Just a few words to thank Everado for the personalised service he gave us, when choosing our wedding rings. We attended a couple of times to choose and then order our rings. He gave excellent guidance and we are very happy with our final choices. Thanks Andrew and Sandra.
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Danielle Sofia Devereux ★★★★★
The service we received at Austen and Blake Birmingham was very professional, friendly and informative! I had an idea of the style I liked and we were guided step by step into making an informed decision, and thus we found the perfect piece! Beautiful craftsmanship! We were given the best possible advice regarding the diamond, settings and metal, so I can wholeheartedly say my engagement ring is absolutely stunning. Austen and Blake balance beauty and function to create very elegant jewellery. The whole process for us was seamless and stress free, and the attentiveness and attention to detail was second to none.
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Alex Hayward ★★★★★
The service I received was brilliant. Elena from the Birmingham branch, contacted me the day before my appointment to get an idea of what I was looking for before my appointment the next day which was a nice touch. Really knowledgeable and showed me the different customisations for the diamond and wasn’t pushy in trying to sell me anything and just let me pick the right item out to suit what I was looking for. Would highly recommend to anyone who wants a good service and at a fair price! 5*
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Ak M ★★★★★
Cant remember his name, but the young lad who served us today (29/3/23) was very good! Seemed new to the job but he knew his stuff. Also shop was very nice and professional! Bless up!
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Jo Crane ★★★★★
Ishaaq was so polite and helpful had great customer service skills. Would highly recommend speaking with him in store
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Aasima Akbarali ★★★★★
Visited the store today to browse for an engagement ring and was served by Sharon who was incredibly helpful and friendly although I wasn’t too sure of what I wanted she was very helpful in showing me different options and helped me create a ring l love thanks a lot Sharon !
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Amber Norbury ★★★★★
What a lovely place, Sharon has given me exceptional service and helped me to find the perfect ring. She has also shared her knowledge to enable me to make a better decision with my purchase. Thank you so much.
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Julian Wannell ★☆☆☆☆
Had brilliant 5 star experience at the branch in Sheffield last Nov/Dec. Unfortunately both times I have visited the Birmingham branch the store has been closed within the opening hours. I tried calling the shop telephone number and just had music played at me. The last time I visited there didn't appear to be anyone around for a good 30 mins and then when there was the two employees inside that seemed to be having a meeting, nodded no at me and waved me away as if they were closed. Much better luck at the various other jewellers in the quarter that were more than happy to have me in and help me spend my money
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FAQs
What is the address of Austen & Blake Birmingham?
Austen & Blake Birmingham is located at Shop 12, Access Via, The Big Peg, 120 Warstone Ln, Vyse St, Birmingham B18 6NF, UK
What is the phone number of Austen & Blake Birmingham?
You can contact Austen & Blake Birmingham at +44 121 271 0058
How can I get to Austen & Blake Birmingham?
You can find directions to Austen & Blake Birmingham by following this map link