Blue Cross Veterinary Care in London, Pimlico

Reviews

1. Charles ★★★★☆

   I recently came across a stray dog in Central London. The dog appeared to be a large breed, weighing approximately 25 kg and aged around 6 to 8 months. He was black and brown and temperament very boisterous. My first response was to call 101 for support. They referred me to the dog warden service. The dog warden advised me to secure the dog in a safe, enclosed area if I could do so without putting myself at risk, and informed me that only then could they collect the dog. I asked the call handler whether taking the dog to the Blue Cross was an option, as I was just around the corner, and they confirmed that it was. Had I believed the dog to be dangerous, I would have called 999. We arrived outside the Blue Cross, where staff scanned the dog for a microchip in order to make contact with the owner. The professionalism and strong work ethic of the staff member were outstanding. I believe it would have been overwhelming for the dog to go inside the vets due to the presence of other cats, dogs, and strong smells. The vet waited outdoors patiently, with a smile on their face, despite the rain, while waiting for the owner to arrive and collect the dog. Chillandchi

   almost 7 months ago
2. Cristina Nieto Molina ★☆☆☆☆

   Sadly an awful experience. I took my old cat to revision because I noticed he was acting weird. After being seen and taken a blood and urine samples on Monday, the laboratory called me on Wednesday to communicate the cat has thyroid and I had to collect medication for him. I went same day and I gave the cat his medication. However he didn't improve not even a little, so I called to the emergency number, on Thursday morning, explained the situation, and I asked for an appointment for a same day as matter of urgency. The kid that was at the phone said that wasn't possible, and he only offered me a vet call next day evening, also I had to paid for the consultation. Sadly during the night I had to see how the cat suffer, and I see him exhale Friday morning. He suffered, he couldn't find peace that night. I feel responsible but I really would have appreciate if someone have heard that was an emergency. I explained the cat wasn't look good at all, and I was worried, and I need it a vet appointment. Also I believe the cat didn't get the right diagnosis from first day and then their "emergency number "clearly doesn't know what's an emergency. I just wanted to prevent people and get a second vet opinion if you belive your pet is sick and don't trust completely their first diagnosis. I truly thought they knew, and i trusted but I am sure the cat has more conditions, not only the thiroid. ( the cat it was a stray cat that I took in home) I know this is a charity, but I think they should care a bit more a the patients, the pets. I would have preferred to put down my cat instead of seeing him suffer as he did. That will break my heart forever.

   almost 7 months ago
3. Yusef Patel ★★★★★

   While I understand Mich Sabalo’s concern about being turned down for help one must also understand that vet costs are not cheap and many pensioners and people on benefits have pets and the cost is high in maintaining these pets There are homeless who for the life of me have pets and i cannot understand why they would when they themselves cannot maintain themselves I have been in the same boat ⛴️ frustrated when a charity would not help but now that i help a disabled friend with his pet i understand where the poor Blue Cross Stands in helping people who really cannot afford it. There HR cost must be high as well as Staff have to get paid and some vets do volunteer work after hrs So they do an excellent job have great personnel who do a great job I cannot falter them in anyway

   almost 8 months ago

1. Mitch Sabalo ★☆☆☆☆

   Very Disappointed – Charity Should Mean Help for All in Need I’m extremely disappointed by how this veterinary charity operates. I’m someone who usually covers my own vet costs, but like many people, I’ve recently hit a rough patch financially. When my pets suddenly became ill at the same time, I reached out for help—not expecting full coverage, just even a small reduction in vet bills, which would have made a huge difference. Instead, I was turned away because I don’t live in an eligible postcode and I’m not receiving benefits. I am working, just facing temporary financial hardship. I can still house and feed my pets, but affording sudden vet bills for multiple animals is a real struggle. What is a charity for if it can’t help people like me—people who don’t regularly ask for help, who donate when they can, and who genuinely care about their animals? It feels incredibly unfair that help is only offered to a narrow group of people. While I don’t wish to judge others, it's hard not to feel frustrated when working people in temporary crisis are excluded from support, while others who aren’t contributing to the economy are prioritized. It’s easy to ask the public for donations, but apparently much harder to give help to the very same public when they need it. The strict and impersonal criteria make me question how genuinely charitable this service really is. Charity should be based on need, not just checkboxes. Very upsetting experience. I expected compassion—not bureaucracy.

   almost 9 months ago
2. Aylin Esfanjani ★☆☆☆☆

   I had an extremely distressing experience at Blue Cross Vet. I brought in my senior dog, who despite being elderly, was still walking, eating, and breathing well. She had developed a swollen belly, so I wanted her checked over by a vet. Instead of being seen by a doctor, we were only seen by a nurse, who told me the vet would check her too — but that never happened. Without any proper examination, the nurse started suggesting euthanasia, saying things like “you should just let her go” and claiming she was in pain. I was shocked — how could such a serious suggestion be made without a vet even looking at her? My dog may be slower due to age, but she was far from needing to be put down. As I was preparing to leave, the nurse offered to give her a painkiller injection. I agreed initially, thinking it might help. But just before administering it, I asked what it was — and she told me it was the first injection given before any surgery, which would put her to sleep for 4–6 hours. I was horrified and immediately refused treatment and left, but they still did charge me. Now, more than two weeks later, my dog is still eating, walking, and enjoying life. I know she’s old and our time is limited, but I’m so grateful I trusted my instincts and didn’t follow their suggestion. Euthanasia should only ever be considered when a pet is truly suffering and has no quality of life left — not when they’re still engaging with the world around them. This experience left me shaken and disappointed. Please be cautious, especially if your pet is older. Always ask questions and advocate for them — they can’t speak, but we can.

   1 year ago
3. Mitemaria Floreatos ★★★★☆

   I am thankful for my pet to be seen and treated. And I believe that everyone should donate when your pet is treated there. I think the place could do with a revamp on floors, walls and so on. The Blue Cross in Victoria seems to be forgotten...

   almost 3 years ago

1. munevver burcin ★★★★★

   Everyone of the team here are amazing. Thank you for all the hard work you do looking after, caring, saving our pets lives and making,them comfortable while there in your care.. Every single person who works here diserves a medal. Thank you so much for looking after our fury babies.

   almost 3 years ago
2. Tony Sweet ★★★★★

   Fantastic in a word. My last visit though I was getting very annoyed , Not at the staff but at this awful woman giving the poor reception lady grief at having to pay a percentage for a friend's dog's treatment. " Shouldn't Pay At All she pouts. I have a better idea go to a private vet and compare prices. Horrible ignorant ungrateful woman. I was in with my cat due to her eyes watering She was fine £20 worth every penny just for peace of mind. Keep up the good work BC you are bloody marvelous .

   almost 3 years ago
3. Autumn Rose ★★★★★

   I am writing this on behalf of my dad, I had problems with my dog Bruce so I took him to Blue Cross. The vet that saw to him was Nadine. What a credit to blue cross and a great vet. She saw to Bruces problems and kept me up to date. She was very helpful, explaining things to me and when I asked her the same thing more than once she was very patient and understanding. Thank you Nadine from Charles and Bruce (the dog).

   almost 3 years ago

1. Gabriela Cueva ★★★★★

   Amazing service, even though it takes you ages to book an appointment, but when it comes to emergency you can count with them, they save my dog, from another dog attack, he had to have a emergency surgery at Victoria Blue cross hospital, and I can only have thankful words for the whole, team. They were caring, lovely and very helpful. Thank you to everyone who works there, for your amazing job and service.

   almost 3 years ago

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