H and M provide an absolutely first-class service from start to finish. Their professionalism, reliability, and attention to detail are second to none. Nothing is ever too much trouble, and their communication throughout the process makes everything run smoothly. It’s rare to find a company that consistently goes above and beyond, but H and M truly deliver on both service and customer care. Highly recommended to anyone looking for a haulage company that you can trust completely.
Bethany Melling★★☆☆☆
We were approached by H&M Distribution’s sales team to handle all of our UK-to-UK shipping needs. At first, everything ran smoothly with only the occasional late or missed collection.
Unfortunately, the service quickly declined. Without warning, we were informed that our collections would be reduced from five days a week to just one — which is completely unsuitable for our business operations. While traffic around our industrial estate can be busy, this has always been the case, and we consistently booked pallets well in advance with plenty of notice.
It now feels as though H&M Distribution no longer values or accommodates the needs of smaller businesses. This is disappointing, especially after being encouraged to move all our freight requirements to them.
Helen Riley★☆☆☆☆
Just had a delivery, driver turned up with pallet and broken trolley
Our customers had to help unload
He was asked to put it into the cellar, which is on the same floor as the pub
2 doors and in, he refused, while the customers were unloading, he drove off.
Awful service
Patrick★☆☆☆☆
The driver of PN25 CZW seriously needs to retake his test. While overtaking him on the A500 off the M6, I was already a third of the way down his trailer when he suddenly pulled into my lane, forcing me toward the barrier. Dangerous, reckless, and totally avoidable.
As a fellow lorry driver, he should have checked his mirrors—he would’ve clearly seen me there.
To make matters worse, his attitude was aggressive and abusive. He tried to provoke me into pulling over and repeated the behaviour further down the road.
Unprofessional and completely unacceptable. I’ve reported the incident to the company and hope they take it seriously.
Andy Crabbe★★★★☆
I drop loads into here quite often. As you go in its a one way system follow that round then park up .go to the office to bookin .then the forklift driver will tell you were you need to be . The staff there are brilliant office staff very polite and the forklift drivers got at what they do . I was unloaded and out of there under an hour .
Ian Feather★☆☆☆☆
Advertising for class 2 drivers so i was given a time to call in.About a week later i was called by them to tell me it was cancelled on the day i was going.I managed to sort the next day at 7am for another interview and driving assessment.Arrived at 7 but was told nobody had told them i was turning up today.Waited in their canteen as they called it for 40mins before going on a driving assessment in a truck with a warning buzzer going off and “engine fault,stop immediately”.I was told i had failed the driving assessment on having to many bad habits.The assessor needs to realise its not a driving test and he doesn’t work for the dsa.I take on board what he said but it wasn’t a good start to assess a driver with that racket going on.Not recommended if that is the state of your vehicles.
Saoirse Mine★☆☆☆☆
Arrogant drivers, ignorant transport managers, rude receptionists. Rang to complain about a driver of theirs nearly rear ending my car as I was trying to park up. He started shouting obscenities. No one at the company wanted to listen.
Lewis Burgess★★★★★
Absolutely brilliant delivery company. The Gentlemen went out of his way today to help me put my delivery where I needed it whilst I was not home.
100% would use again, 10 out of 10 delivery service and the Gentlemen is a credit to the business. Thank you very much, Lewis/Dean @ 2 Clarence Avenue, WA5 3LZ.
Darren★☆☆☆☆
Shocking company, no one answers the phones. Customer service non existent. Transport - no words.
Promised the delivery on Thursday and had to be home, no one turned up not even a call. Promised definitely Friday morning - you guessed it. Didnt turn up. Then Promised Saturday before 2pm. Still not here. Absolute joke of a company who dont even deserve the one star.
Jack Mason★☆☆☆☆
Joined the company to hopefully progress my license as they offered a drivers progression scheme. Basically you start off driving a 3.5t Curtain sided van delivering pallets all over. Then after 2 or 3 months you'll usually be put forward to take your class 2 which is fully funded by the company.
This was brilliant in my eyes and exactly what I was looking for as I was going to get my class 2 myself then hopefully progress to my class 1 as that's what I planned on doing, but obviously getting that payed for and being employed at the same time was more than I could ask for.
I started with the company at the end of November and everything was great, friendly staff, easy job with every weekend off. Couldn't have asked for anything better personally.
Then once new years passed I was "let go" as they so kindly put it. I literally turned up for work on a Wednesday morning as usual to find a class 1 driver sat in my van, to my confusion I went to transport to see what was going on, apparently the "boss man" wanted to see me and he would be in within the hour (Currently the time was 7am)
3 hours passed, they has me stood around and sat in the canteen when they called me into the office at 10:05am, I was then given some speech about how the company recruit HGV drivers and not van drivers....
Again as puzzled as I was, I listened to their bull... and supposedly due to "feedback" from the "team" they didn't think I was suited or had ambition to progress my licenses.
It took them 3 hours to come up with this pathetic excuse as to get rid of me before my probation period ended. The company literally used me over the Christmas period and new years, then dumped me off at no warning. Literally no warning, nothing at all. It was a complete disgrace to be treated like that. And the "boss man" couldn't even look me in the eye when he was talking, kept hiding behind his computer screen and letting the HR woman answer my questions.
Anyway I soon found out why they got rid of me, it was to let the owners son and some warehouse lad in the vans because they wanted to do their class 2's, so it made some sense to just get rid of me.....
Absolute shameful company that don't care about how they mess people around. Avoid them at all costs, especially now more than ever from what I've heard they've been doing during this pandemic.
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You can contact H & M Distribution at +44 1925 222592
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