Berry's Jewellers Jewelry Store in Leeds

Reviews

1. Karl Dunning ★★☆☆☆

   Disappointed. Have always shopped for watches at Goldsmiths, but as Berry’s were closest for Cartier Watches, I chose them for my most recent purchase, at Leeds branch. I’d followed them regularly online, figured they’re a family business and while I’m typically very loyal, I thought I’d try them. Initial impressions with Suzannah (I think, maybe Suzanne, apologies if I’ve got this wrong) were good, she was attentive and helpful. She also matched the online offer of a gift card with me in-store, which was good. But then things start to go downhill. The watch I believe should come with a plastic protector, which wasn’t in the box. I spoke to someone on live chat who advised they’d post it out, but it never happened. Next, I started to think about using my gift card, having been interested in an Endless Blue 36mm Nomos Club Campus. This was on offer, but I couldn’t use my gift card online so I again spoke to someone on chat. I was told it was the offer, or the gift card. Which seems like the gift card was basically a bit of a con. This had never been an issue with numerous other watches I’d bought at Goldsmiths. Back to the drawing board. Another watch on my list was the Tudor Black Bay Pro Opaline, but it was out of stock. My number was taken to contact me when it came in, but despite it now showing to order online, that contact never came. Not being able to order online with the physical gift card only further compounds the problem as well. Berry’s are one business online or in-store, it should feel that way. Stock is updated sporadically on their site too (Doxa had couple of watches I like the look of, they’re showing at sale prices but then ‘Notify When Available’ at point of order. These all may seem trivial items, but combined they show a real lack of detail and consistency, no drive for technological improvement and an attention to detail that is lacking. If you want to sell luxury brands the experience should also be luxury and it isn’t in my opinion, which is why I probably won’t use my gift card and I’ll be back purchasing elsewhere in the new year.

   almost 7 months ago
2. Linda Flynn ★★★★★

   The experience at Berry’s was over and above my expectations. Simon was very patient with me in the choosing of my ring. I have never owned anything so precious and it was a little overwhelming. However I walked out of Berry’s with a jewel on my finger knowing that I had made the right choice. Thank you to all the staff at Berry’s who were so welcoming.

   almost 7 months ago
3. Donna Jackson ★★★★★

   had a fantastic experience at Berry’s Jewellers. The staff were welcoming, patient, and incredibly knowledgeable, helping me find exactly what I was looking for. The jewellery is of outstanding quality and beautifully presented. Everything from the service to the aftercare felt personal and professional. I’ll definitely be coming back for future purchases.

   almost 10 months ago

1. Sarah Tokeley ★★★★★

   I'm a watch enthusiast and this is one of my favourite places to visit when I'm in Leeds. I've been in many times and discussed different watches with Runa and, even though I don't usually buy anything she always treats me like a valued customer and takes time to answer all my question. This weekend I finally bought a luxury watch from her and the experience was everything I hoped it would be, but that's the service I've come to expect from her. Even something as small as changing a battery was given first class service, my watch was beautifully packaged and posted when I couldn't get back to pick it up. Runa is friendly, helpful and a great asset to Berry's.

   almost 11 months ago
2. ian bryar ★★★★★

   I can’t recommend Berry’s Jewellers enough. The staff are fantastic and very helpful. There is no pressure to buy and from walking into the shop to leaving is a great experience. Special thanks to Sara who helped me choose a special gift for my wife. She was excellent. If you are looking for a special gift for a loved one then Berry’s is the place to go.

   1 year ago
3. PI7155 ★★★★★

   My girlfriend bought me a watch here for my birthday. Superb service and very friendly. Would highly recommended. Thank you

   almost 3 years ago

1. John ★★★★★

   Excellent service from the team, thanks in particular to Danielle for her help, really knowledgeable and friendly. Looking forward to coming back. Many thanks

   almost 3 years ago
2. mat kitson ★★★★★

   Great jewellery store. Very helpful staff and great brands. Will continue to shop here

   almost 3 years ago
3. Veronica Dep ★☆☆☆☆

   Hi hope you are all well I was just seated outside looking at my phone I turned and looked and noticed a member of your staff a female member wrinkled face heavy black eye make up white blonde stared at me which I thought was disgusting I also feel that as I window shop your staff your staff members constantly stare and watch me closely I find this behaviour rude not to mention racist and makes me uncomfortable about coming into your shop and turns me off buying jewellery from your shop. I do hope that you don't behave like this towards customers particularly those who are coloured and Asian

   almost 4 years ago

1. Ahmed R. Al-Absi ★☆☆☆☆

   Very rude and unhelpful staff, josh is the guy to ask for, otherwise not, the rest of them are thinking of you as an invader not a customer.

   almost 4 years ago

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