Came by last week to do some Christmas shopping. Anya, was attentive, helpful and her attention to detail was on point as I didn’t really have a clue as to what I had in mind. Her customer service was excellent. I will definitely return!
Another great experience at this store as always. Today I was served by Kelsey, she was lovely and extremely helpful. I left with some beautiful earrings for Christmas, perfect to match my necklace & bracelet. Thank you Kelsey ☺️
Lovely staff and such a smooth transaction. I call the day before and spoke to a lovely gentleman to reserve a necklace. He was really nice and enthusiastic. The day I came in it was super busy which is to be expected round Christmas. The staff member who served me was great (I think her name was Anya but it's been a couple weeks since) and despite how busy it was I was in and out in no time.
I visited the store yesterday after hearing how great my sister’s experience was the other day, and I’m so glad I went. Sasha helped us again and was lovely, welcoming and patient especially considering how busy it was. She even went out of her way to retrieve another bracelet from the back that ended up being perfect as well as other bracelets that matched my style perfectly, and I instantly loved them so much I bought a few. My sister ended up buying another bracelet too. Sasha tailored the packaging beautifully, She also helped us look at other jewellery and watches, letting me try things on without ever feeling rushed and giving really helpful advice. She truly went above and beyond again, which we are so grateful for. Exceptional service and such a positive experience, we’ll definitely be back.
Went in to buy a ring, was met by Anya. She was very professional and had great product knowledge, she was really approachable,answering the many questions I had. She gave me various options making suitable recommendations,finding alternatives. Due to her exceptional customer service skills I will definitely come back. She's a credit to the company!!!
Quite possibly one of the worst shops I've ever been to in terms of customer service. The moment I walked in, the till assistant looked down through their nose at us, as if I was some sort of a peasant, and I could hear another assistant in the background constantly tutting at us when asking for assistance, as if I'd asked her to bow down before me and give me a complimentary foot massage. After several attempts of trying on some rings that I liked, though none of them were my size, the same assistant started tutting again and also started huffing and puffing this time, to which point I'd had enough and decided to leave as the whole experience made me feel really uncomfortable. It felt like I was constantly under a dark cloud there as there was no warmth and welcome, just the assistants giving me nothing but the cold shoulder.
Not a very nice welcoming as I get gawked at as soon as I walk in following with some strange looks and whispers. I was just looking for a gift to buy my friend but now I can't even walk in that place without feeling uncomfortable and this isn't even the first time this has happened.
Really welcoming shop at sheffield Meadow hall ,very helpful staff,shop assistant was polite and respectful.
The service here is absolutely outstanding,all the staff I have ever dealt with have being so professional and helpful,I buy quite a lot from here and when one of my items was damaged,they offered me replacement and allowed me to choose new items to the value. Absolutely fantastic and wouldn’t buy my costume jewels from any where else,thankyou ladies.
Excellent customer service, the staff are very welcoming and patient. Also, a great collection of jewelry.
Swarovski is located at Unit 2.26Leeds, Trinity, Leeds LS1 5AR, UK
You can contact Swarovski at +44 113 244 3993
You can find directions to Swarovski by following this map link