Behavioural Referrals Veterinary Practice

Reviews

1. Olivia ★☆☆☆☆

   We were referred here through our vets. The staff were very helpful & the vets themselves but I found that unless we reached out for support, we was just left - they are very expensive and I felt like we was just getting told that all our issues may be sorted with pain relief medication which I didn’t feel comfortable doing, we wanted face to face training. Ruth was very helpful when we needed support over the phone but I just feel for the price you pay I expected regular training sessions & interaction with the dog themselves. It is only when you reach out to the team you get a teams call or an invite to the site with no training it is just conversation with them not interacting with the dog what so ever - I just felt for the price is not worth it and so we decided to discharge our dog from under the care as we was throwing money away just to be told to give him pain medication which is not what we wanted to do , there was no proper training sessions with our dog one to one, they never even interacted with our dog the whole time we was under them.

   almost 7 months ago
2. andrea neary ★☆☆☆☆

   My dog had been really well trained but a combo of cognitive decline and deafness led to unwanted behaviours. I was desperate to seek advice about how to modify this behaviour and so agreed to the package. Case history was taken over a couple of hours and then the next appointment offered was 6-7 weeks later. I would NEVER have signed up for the very expensive package if I had been told at the beginning that the second appointment was be 6-7 weeks later. Really not impressed. Poor communication and lack of clarity.

   1 year ago
3. Steve W ★★★★★

   As a pharmacist dealing with prescriptions for pets from numerous vets I found this practice so easy to deal with. We had a problem with a prescription for a controlled drug for Bentley the dog. Laura H dealt with the problem quickly and efficiently. Extremely impressed!!

   1 year ago

1. Marie Harris ★★★★★

   When my rescue pup and me were referred to the practice by our vet, walks were so stressful I dreaded taking her out and was close to tears sometimes. I was even considering whether I was the right person for my dog. Working with Isla has been invaluable. She shared her vast knowledge and understanding of dog behaviours which helped me to look at my pups reactive responses in a different way enabling me to relax, develop patience and feel confident when out walking with her. I have felt so supported and understood and am in no doubt that we would not be where we are without Isla’s help. In addition everyone I have spoken to at Behavioural Referrals has been friendly and helpful. Andrea has gone out of her way to sort out the insurance claims making things less complicated for me. I am so grateful to the whole team and highly recommend their services to anyone struggling with dog behaviours.

   almost 2 years ago
2. Catherine Harrison ★★★★★

   Sarah Heath is an outstanding vetinary practitioner. Her impeccable reputation is a function of her brilliant mind and commitment to animal care.

   almost 3 years ago
3. Paul Langley-Sadler ★★★★★

   Brilliant brilliant brilliant. We have a very anxious pet and the people at behavioural referrals have directed and supported us to change our pets life around. If it wasn't for these lovely people I don't know what kind of life our pet would now have.

   almost 3 years ago

1. Rosie MacDiarmid ★★★★★

   Excellent puppy classes, from a brilliant team. Highly recommended.

   almost 4 years ago
2. Michael Hall ★★★★★

   When we got our dog Buddy he was 11 weeks old and weighed just 0.8kg. He was unbelievably cute and we all grew attached instantly. We quickly realised that his upbringing hadn’t been as good as we’d thought. He hadn’t been vaccinated properly, had worms, diarrhoea and was passing blood. He became very ill. Thanks to visits to our local vet and a late night dash to an emergency veterinarian hospital he improved. Then he was able to be given all his vaccinations to allow him to go outside. Worrying so much about his physical health, his mental health and his key early socialisation so he could grow up to be a normal happy dog took a backseat. It soon became apparent he was experiencing behavioural problems and couldn’t cope. We eventually arrived at our wits end. We all loved him but his behaviour had become stressful and disruptive and affected every aspect of home life. From getting up to going to bed everything revolved around the impact on Buddy and trying to minimise anything that made his behaviour worse. Continuous barking, showing signs of aggression, anxiety, stress, it wasn’t fun for us or him. Only if you’re going through it do you know what it’s like. Fortunately our local vet put us in contact with Behavioural Referrals. Buddy is nearly 3 and a half now. I won’t lie and say there’s any magic cures, and Buddy won’t ever be a ‘normal’ dog, but he’s shown great improvement working with Behavioural Referrals. We’ve had regular home visits by both dog trainers and behavioural vets. He’s on medication now and the combination of the medication, the training we’ve had to enable us to train him, and the opportunity to learn how his brain works and be better able to read him and manage him has definitely helped. We’re hoping for continued improvement and a better quality of life for him and of course us. I know it’s a lengthy review but if you’re going through what we went through and are looking for help and wondering where to go, then I can’t recommend Behavioural Referrals enough. Everything is done with kindness, and trying to encourage the good behaviour and not punishing bad behaviour. Hopefully my review might be useful to someone out there who also needs help with their four legged family member.

   more 7 years ago
3. Marianne Dorn ★★★★★

   While researching a paper that I was writing for a peer-reviewed veterinary journal, I contacted Sarah Heath of Behavioural Referrals, Chester, for guidance on the behavioural aspects of the topic (the use of canine recovery crates). We discussed the subject over the phone: Sarah was very generous with her time, and had plenty of relevant ideas to share.

   more 9 years ago

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