The Groom Room Wrexham

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Reviews

1. Robyn Berry ★★★★★

   Recently my cat went missing for a week and she’s gotten very skinny so me and my partner went to Pets at Home to get some high nutrition food for her. We spoke to Tia, she was so helpful and advised us to get kitten food with explanation of why it would be best and told us about some brands and why they’re good quality. She answered our other questions and was in general great to chat to. Thankyou Tia!

   almost 4 months ago
2. Sharon Chadwick ★☆☆☆☆

   I was very unhappy to see how some of the rabbits ready for adoption were kept here - housed in small units with noisy air conditioning rumbling through. I understand the animals need to be kept cool but it was unpleasant and upsetting to them in these noisy and confined spaces. Apparently these rabbits are being moved soon as the store is having a refurb. I asked about some of the rabbits up for adoption and they had been in these cages for weeks and some a few months as there had been no interest in them - apparently they are let out for exercise when they are cleaned before the store opens and that's it. Such beautiful animals, I found distressing thinking of them stuck in there. Let rescues look after animals properly - not pet shops. I won't go back to Pets at Home.

   almost 6 months ago
3. Lizzie Griffiths ★☆☆☆☆

   I recently had a very disappointing experience at the Wrexham store. I returned a faulty dog toy, and the way I was treated by several staff members was unacceptable. Instead of receiving assistance, I was met with dismissive and sarcastic remarks, inappropriate laughter, and unprofessional behavior. When I asked to speak to a manager, I was further let down by a lack of empathy and an unwillingness to address my concerns properly. The manager’s attitude was curt and biased towards his staff, rather than listening to the customer’s side. This experience has seriously affected my trust in this store, despite being a loyal customer for many years. I hope the management takes this feedback seriously and works to improve customer service standards.

   almost 7 months ago

1. Doug Greylish ★★★☆☆

   They have some lovely stuff. However, there should be a way of enquiring about 'in stock' items. We drove 20 miles to buy a GPS tracker for little escape artist "Dora the explorer," but when we arrived, they didn't stock them?!!!!!! FIX IT!!

   1 year ago
2. Bernadette Hughes ★☆☆☆☆

   wouldn’t recommend them to anyone. So rude and disrespectful. Very upsetting experience. payed more but well worth it to have happy dogs

   almost 3 years ago
3. ian s ★★★★★

   Excellent service good caring staff

   almost 3 years ago

1. Sarah Gilbert ★★★★★

   very friendly staff my dog was well looked after and had a great hair cut

   more 6 years ago
2. Pingu ★★★★★

   Took my cavalier king Charles here today for the first time - she's never been to a groomers before - they did an excellent job. They took really good care of my shy little girl and she's looking amazing now thank you.

   more 6 years ago

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