Kuoni Bluewater

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Reviews

1. Denis Valentine ★☆☆☆☆

   Not good. I visited to book a short break to Tokyo and was abruptly told to use last minute.com…very dismissive and although they were not saying anything rude.. they were actually being rude…

   almost 6 months ago
2. James K ★☆☆☆☆

   Went in to book a holiday to the Maldives and was told by the bloke behind his desk that he had an appointment due in, then proceeded to look at his monitor. If Kuoni’s customer service is as bad as its holidays it can get stuffed. Spent our money with Virgin. If I could give no stars I would, the chap clearly didn’t care, didn’t want to be there and had no interest in getting our business. Stay away, Bluewater has so many other better agents, this place is not worth it.

   almost 7 months ago
3. Matt Perry ★★★☆☆

   Overall a good experience booking with them in store. Following this though slow to reply to emails and often a little short when it does come. Was given wrong information about luggage allowance. The holiday was amazing with only one problem which the company sorted when we emailed. Would not rush back to Kuoni after this though as feel have had better service from other providers.

   almost 2 years ago

1. Hollie-Anna King ★★★★★

   We booked our Honeymoon via Jack and had the best experience. We knew where we wanted to go but the finer details needed to be worked out. We went to Singapore and The Maldives, we knew where we wanted to stay in Singapore but had zero clue on what Island for The Maldives. We ran Jack through our ideal list and he pulled up a few options and we found our Island. We booked there and then! All communication from then was just as good as the first time, and it just made the Wedding/Honeymoon even more exciting. We were met by Kuoni reps, as well as receiving packs from them whilst away to confirm all information. A big thank you to Kuoni and especially Jack for making sure we had towel art in the room- literally a dream come true!

   almost 2 years ago
2. Colleen Rawlings ★★★★★

   Excellent customer service by Josie Doe, Personal Travel Expert Bluewater. Josie listened to me and searched for the best deal. She emailed me the quote the same day as my visit to Kuoni.

   almost 3 years ago
3. David Bradley ★★★★★

   Went into Bluewater Branch to book next years holiday, Josie Doe, could not have been any more helpful. She sorted out direct BA flights and hotel on Antigua, for our selected dates. In addition came back to us later with flights at better deal Thanks for all your help

   almost 3 years ago

1. Brian White ★★★★★

   Contacted Kuoni, Bluewater. Spoke to a very nice assistant manger called Jack pike. Regarding a trip to Thailand in February we are planning. Gave us some amazing ideas and crafted a lovely itinerary for us. Brilliant service.

   almost 3 years ago
2. Stephen Webb ★★★★★

   We have had a number of holidays with Kuoni but we had never booked via their outlet in the Bluewater Shopping Center, Kent. We called in on the off chance to see about a river boat trip to Holland in April next year to see the bulb fields. We met Josie who was brilliant. She listened to us, understood our needs and set about selecting the two most suitable packages for us. She showed us the details on screen next to each other so we could compare and choose for ourselves. I would recommend Josie and the team at Bluewater if you want excellent prompt service and assurance that you get the holiday you want. Thank you.

   almost 3 years ago
3. Danielle Dommett ★★★★★

   Popped in a few weeks ago and the team were super friendly and helpful. Josie was the person we sat with, she was amazing, extremely knowledgeable and helped us with everything we needed to know. We couldn't fault the teams service.

   almost 3 years ago

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