The lack of help from this McDonalds is awful. If you order on just Eat, they just tell you to go on the website which sends you on a loop, to say what your issue is. No driver or staff check delivery before it goes out. They don't ever send sauce with chicken bites. Basicly, go in the restaurant as the delivery is never right.
Im not one for leaving negative reviews, but this has happened on many occasions. Ive ordered from this “restaurant” many times via UberEats. Every single time, something is wrong, but i let it slide. Its ok, mistakes happen, but i think now the staff are so incompetent or lazy that they dont bother checking tickets. I ordered 2 meals, and 1 happy meal, and 3 mcflurrys…. Simple order, or so i thought….. my ticket on the bag clearly says what i ordered….. i opened the bag , no drinks, no mcflurrys, but 3 meals and 2 happy meals. I complained to UberEats but this is not their problem, the problem comes from the staff who are not checking orders thoroughly. Surely someone read 2 meals and a happy meal, so why put 3 meals and 2 happy meals. Surely someone checked it before sealing the bag and noticed this or even noticed that not one drink or one mcflurry was in the order. In my opinion, the staff either need retrained, or a better system in place to make sure all orders are bagged correctly and checked correctly. I got a refund of £6.25 for 3 mcflurrys which cost £11.57 but nothing for the drinks. If you contact the “restaurant” directly, they fob you off to uber eats, you speak to uber eats, takes 4/5 days for a reply. Like i said, the problem is not UberEats, they just fix the mistakes, the problem is the mistakes being made in the first place. This is not the first time this has happened. But my first time posting a review about it. When i go myself via drive thru , i check my order before driving off and 99% of the time its correct. So the problem may be the process in how the staff deal with orders ordered via a delivery platform. Do they not care because they know all issues will be dealt with by the delivery platform? Customers will not bother going to complain to the store? Let the delivery platform deal with the staffs incompetence? One time i ordered 3 single burgers via drive thru, i got 2, is its so hard to count to 3? Was the bag not checked before giving to a customer? I understand mistakes happen. But the same mistake over and over on the same delivery platform….. the problem must be within the store. I know this rant will fall on deaf ears but i had to get it off my chest.
Shocking service, now it's always pot luck if you will get all your order via delivery and it's always cold. But tonight ordered 3 adult meals and 2 happy meals £50 order. To recieve only the 2 happy meals. Phoned mcdonalds to ask for the rest of my order to be told I have to request a refund via the app. I asked can't you just send our missing meals? To be told no you will have to request a refund and order again. By this point the kids are more than half way through their meals. So I go and request refund to be told I will get a response with 24 hours. No response as of yet, needless to say I didn't reorder I ordered a chippy instead. But am £75 down at this point. Mcdonalds get it sorted! You claim its not your issue because its a separate company who delivers. But who made that order incorrectly?!
Went to the drive through at 00:45 and was told that that they are waiting for system updates to complete and will not be able to take any orders for 15 mins. I work in IT and do understand that systems need to be updated but I would have expected an alternative method to be in place to allow order to be taken while systems are being updated so customers are not impacted.
When I order here for drive thru or pick up, there’s always food missing. Most of the time there’s no bbq sauce (not a single one) for a box of 20 chicken nuggets. This happened to me 3 times. I always check the bag now before driving away. Today I ordered 20 chicken nuggets, there’s only 17 nuggets in the box. For a single person who does not have time to cook every day due to doing 12 hour shifts, those 3 nuggets really matter. It doesn’t take much time to count 20 nuggets.
After ordering and paying was asked to wait in parking space so thought well at least food will be hot as it will be fresh cooked, returned home with food (approx. 4minute car journey) only to find it was absolutely freezing chips looked like they had hanging around for a fortnight all shriveled up big mac freezing too!!! Oh and cold coffee.... my food was hang around on their counter as per usual just eat have priority.....very poor show.....
It's McDonald's so you know what to expect. The only gripe I have is the bag charge which shouldn't apply to hot (or warm in this case) food. You don't really have a choice fir takeway when it's not closed container for fries
Avoid if you are in a rush. You can't get into the car park at busy times as the drive through queue is the same lane. Was blocked in twice on the same visit by "locals" which is not the establishments fault. 2 stars as the food was hot, and the manager actually seen someone in the building looking confused and explained things to them. Forgot the bbq sauce in the kids meal.... that's at least 1.5 hours of moaning at me for something I can't control!! If you can't handle the delivery orders either close them or close the doors.
Just when I think this McDonald's can't get any worse it does. Very rarely is everything right. Weather its part of the meal missing or something simple like no dip that I've ordered there is ALWAYS something wrong with my order. DEFINITELY the worst McDonald's that I go to. If it wasn't the only one close to me I definitely wouldn't go to it. Terrible
McDonald's is located at Milton Rd, Kirkintilloch, Glasgow G66 1SY, UK
You can contact McDonald's at +44 141 776 7781
You can find directions to McDonald's by following this map link