Forest Hills Leisure Club Frodsham

Reviews

1. Andrew Chalmers ★☆☆☆☆

   Tried to order a hot drink today. Was told to go to restaurant by receptionist. Told her I had been standing there already and no one came to take my order.She said she would radio them and someone would come out - no one came out so told the receptionist I was fed up waiting. She did not seem to be bothered and just continued chewing her gum!! Very poor impression!! Shan't bother in future! We were going to have our Christmas party there but I will feedback to the group my concerns.

   almost 9 months ago
2. Julia Harrison ★★☆☆☆

   I love the Spa and Aqua. Forest Hills is a great place. But there only let down. People answering the phone. That side is very BAD ?

   almost 11 months ago
3. Alec V ★★★★★

   Attended altended a annual convention here, from 08:30 until 16:30hrs. Very comfortable foyer, tea, coffee and iced water available at all times. Facilities are modern and clean. At lunch a light two course meal was provided. Hotel staff were friendly and efficient.

   1 year ago

1. Ethan ★★★☆☆

   Ok little gym it has its problems. £40 a month isn't a lot for what you get but the problem is nothing ever works. Sauna breaks a lot, steam room breaks a lot. The heated pool is never heated and the pool is always full of annoying teenagers. Gym is good has a few weights and machines. Only problem is it's tiny and can barely move sometimes or never gey access to equipment as it's all being used. Not a bad little gym though it's out the way can't be helped.

   1 year ago
2. Peter Snelson ★★★★★

   Great facilities and comfortable rooms with buffet breakfast.

   almost 3 years ago
3. Jack O'Neill ★★★☆☆

   Don't be fooled into signing up to their £6.49 membership. They don't tell you on their adverts that you have to pay an upfront cost and are tied into a three year membership which you will have to pay extra to exit should you want to leave early. This should be displayed clearly. I have just commented this on their Facebook page and been removed from commenting. What do they have to hide? An honest opinion on the leisure centre - it's small, the pool was cold last week and when there are classes on you can't use anything but the gym area (which is also pretty small). The sauna and jacuzzi however is great if they aren't crammed full. Disappointing about removing me from their Facebook page, can people not leave honest reviews? I'd just avoid, the 75 limited places is a ploy to entice you in. Be careful. That's my opinion but please read other reviews and make your own decision!

   almost 3 years ago

1. Tracey Telford ★☆☆☆☆

   We are in the middle of a dispute with the leisure club over membership. Please be careful. They don't write letters in the post if there is an issue, in spite of being family members of the gym on and off for years. They send one email, amongst a ton of spam about pool closures & promo emails. Attempt a call on the phone, don't leave a message, then they pass it to a debt collection. A simple letter in the post for a missed email in spam, would have resolved this instantly. Totally unnecessary way to treat clients who have used the facilities for many years. Hide behind computers, Manager won't ring us directly. We offered to go down and talk face to face. Just an email response. I will update this with the outcome in fairness. Manager told us they have since updated their procedures, but no detail of what the changes are, so no idea if that means a letter will now be sent in the post. There are so many reasons why emails are not received by recipients listed on hotmail on the web, however they refused to believe it hadn't been received, because they sent it. In spite of a screenshot of our hotmail showing it had not been received. Not worth wasting any more breath over. Just a letter to Best Westerns customer service for reference of how they are treating long term clients.

   almost 3 years ago
2. Nia Humphreys ★★☆☆☆

   Nice facilities but very run down and in desperate need of a deep clean. The women's changing area is pretty grim (don't look at the ceiling!) And the pool area can be grimy with brown stuff down the side of the pool. The sauna has been closed for months, before that it was the steam room that was closed for months. Tiles falling off the walls near the changing rooms.

   almost 4 years ago

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