Subway Restaurant in Bristol, Portishead

Reviews

1. Rob Ferris ★★☆☆☆

   Well Subway are following the theme of spending millions to install self service POS systems, it takes 5 times as l9ng to order your food, virtually no human contact. It's yet another place to choseto avoid in the future due to these horrible pointless social interaction killers. Literally maybe 3 words spoken by staff to customers. Used to like chatting to staff now they'd rather you pressed screens. What is the world coming too. Makes me angry and I avoid companies who do this in favour of staff interacting with customers. It's a massive step backwards!!

   almost 8 months ago
2. Charlotte C ★☆☆☆☆

   I would pop in occasionally for lunch and it always used to be good. It has changed a lot since my last visit, though, and not for the better. The touchscreen ordering was a faff and only one screen was working (the others weren't broken, they just hadn't switched them on). What was wrong with ordering from an actual person? It defaults to footlong as well, which caught me out (my fault for not reading more carefully, I guess). I chose my old favourite of the meatball marinara and it was very disappointing. The meatballs were dry and tasted a bit burnt. I kept hoping the next meatball would be better, but it never was. I ended up eating it with a knife and fork because the bread was falling apart. I am tempted to bin the remaining 6", but I don't like wasting food. I would recommend going down the road to Cafe Marina instead - the food and service there is excellent there.

   almost 9 months ago
3. Daisy Muir ★☆☆☆☆

   Ordered food at 6:30pm to be told it would come 6:55-7:15pm at 7pm said it was here it was not so I rang up and they said it was in the store and would come in 10 mins - so why state online it had been delivered and when it hadn’t been? So waited rang again and they said it would a further 10 mins it’s on its way - rang a further 6 times for them to not answer any of those 6 calls and it to be like 8pm and they are closed . I HAVENT GOT MY FOOD - WHERE IS IT !!! Absolutely shocking . Ordered it an hour and half before closing yet received nothing ?????

   almost 9 months ago

1. James Northcombe ★★★★★

   Made a mistake when putting in my order on the app and Anmol absolutely saved me. Not only did he completely solve my issue but gave me incredible customer service which I’m more than happy with. Thanks so much!

   almost 10 months ago
2. Caroline Griffiths ★☆☆☆☆

   Touch screen very slow and the staff not very friendly. Also got both our takeaway orders wrong! I don't often write reviews especially bad ones but felt I had to as this was such a disappointing experience. I wanted plain chicken in the wrap and I somehow got chicken tikka and my husband didn't get any sauce in his which he had ordered! we were in a hurry so didn't go back to complain as short on time.

   almost 11 months ago
3. Helen -Jayne ★★★★☆

   Plesant and efficiant service from Amy. Tasty sub and salade.

   almost 3 years ago

1. Mick Spanner ★★☆☆☆

   Went in early afternoon,as soon as opened the door the heat inside was intense!!. Was told the ac isn’t working and it’s 39c! Staff were polite and friendly, store was nice and clean and has had a recent refit. Food service was really slow so I was now literally sweating,food was a bit dissapointing as cold and they never had tuna which is the only thing my daughter would eat.Probably won’t return unless I’m desperate.

   almost 4 years ago
2. Alis Hristova ★★★☆☆

   i ordered tangy doritos and sweet chili sunbites and i got cool original doritos and ready salted walkers and they said after they delivered when i phoned them that they didn’t have any other crisps when they could’ve told me before they came and called my number and asked if we wanted a substitute for those crisps but no they just chose random crisps and brought them here and didn’t say nothing till i called them after.

   almost 4 years ago
3. Carson Official (Carson_Official) ★★☆☆☆

   Staff are great but they are clearly having staff number issues. It's often just one person during busy lunchtimes and they are completely overworked as a result as they have to cater for both in store and online orders. Will update the review when this is resolved.

   almost 4 years ago

1. Liberty Carey ★★★☆☆

   I ordered ahead via the app at 1pm, to collect at 1:30pm. I made myself known at 1:30pm, but the staff let me know my order hadn't been received by them, and that I had to join the back of the queue to place it that way. They were polite about it and I understood these things happen. However, the store only had one type of bread left, no meatballs, no mozzarella, no tomatoes, no vegan options and no cherry pepsi max which was my entire order. The three stars I have given is for each member of staff as they were polite, apologetic and helpful, but the availability and food quality deserves 0 stars.

   almost 4 years ago

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