Paid £11.99 for next day delivery. Now been told by DPD my order is held up in a hub & will be delivered 4 days late. This was my son’s Christmas present he now has nothing to open up on Christmas Day. Shocking service.
Usually shop in the store . Not again . Went in looking for a belt . First impression a young girl asked if I was ok if i needed help . Not the worst start . Then it gets downhill i head over to the belt section try to find a member of staff not one to be seen . I managed to chat to another young girl who seemed to think cause she worked in a high expensive clothing store she ignored me twice then when I finally got her attention i asked about if they had any other stock free . Now ive worked in retail i know how it works . All systems tell you if other shops have stock or if they have there through the back . This girl just said straight away no we dont have any and walked away. You really need to educate your staff in this shop and tell them just cause they work in a high end shop not to be up there own arse . When i was leaving the store i noticed 3 members of staff all chatting in a group at the front door no wonder you can't find staff . Went to M&S and was greeted with professional service who checked stock for items . Bit of advice stop hiring people who don't care and are there for the name Flannels . Employ People with expericance in Customer Service
With the amount of money people spend in this store you should really invest into training your staff or hire others. I wanted to purchase a gift for my friend and had to chase staff around the store in order to get the jewelry I wanted. Also when someone tells you that is for a present at least make sure you hide the price tags and put an exchange receipt in case it's needed.
Deeply disappointed with the service at Flannels Braehead. Today, on November 8th, between 10 and 11 a.m., we visited Flannels Braehead. We regularly shop in this store, purchasing jackets, jumpers, and other items — including quite expensive ones. We have always appreciated the store’s quality and reputation. Recently, my twin daughters bought two identical Represent hoodies. One of them fit perfectly, while the other turned out to be uncomfortable after trying it on at home. The tag had not been removed — it had simply come loose from the thread that held it. Because the girls attend school, we couldn’t return earlier, so we came today to exchange the hoodie for a more suitable one — in fact, for a more expensive hoodie costing around £195. However, the staff categorically refused to process the exchange, claiming that the tag had been untied — despite the hoodie being completely new, unworn, and in perfect condition. This approach is extremely disappointing, especially toward regular customers who spend considerable amounts in your store. From a retailer that positions itself as premium, one would expect more understanding and flexibility. It is truly disappointing that, even in such a clear and honest situation, no goodwill or basic customer care was shown. We expect this issue to be resolved immediately by the management. Otherwise, we will no longer consider this store reliable and will have to share our negative experience with friends who are also your customers. If this situation remains unresolved, we will also be submitting a formal complaint to the Flannels Head Office.
Appalled at the staff today in this store. Was in the middle of being served at the tills when another staff member asked the girl serving me to serve another customer and get a parcel. I was left standing like an idiot. The girl who had asked the other member of staff to serve me could obviously see by my face I was not happy and served me. Gave me bag without a thank you or goodbye. Manners cost nothing especially when myself and family spend a fair bit of money in this store!!
Miss Leading Sale Went into this Shop and the place was a tip, saw a shirt I liked, did try it on and took it to the till, the girl said that will be £420 I said no £339, she said that the sale had ended and that was the sale price, she ripped off the £339 tag in front of my face, she was a very rude horrible person and this company as far as I know just don’t care about there customers, the company should be ashamed of it self. Someone like that working for them.
Staff are inconsistent & rude. I bought a Creed fragrance from this shop in the run up to Christmas, unknowingly to me without the proper packaging. When I tried to return it as I found the larger size online (on the Flannels website btw) they wouldn’t let me…due to the packaging! No way to prove that’s how I bought it, saying they would never sell it that way. Ridiculous. Also, be warned they don’t refund - they only give a credit (which they don’t mention at the time of purchase). Avoid.
Best place to get good clothes, got all the brand names, staff are always helpful
Won’t give a refund even if goods are faulty (which is a statutory right). They’ll just claim there’s no fault and bully you into taking a credit note. Avoid.
Since flannels is a designer store i expected the staff to be a bit more helpful not just stand around and talk to each other while the costumer needs assistance…
Flannels is located at Unit 43/44, King's, Braehead Shopping Centre, Inch Rd, Glasgow G51 4BT, UK
You can contact Flannels at +44 343 909 3232
You can find directions to Flannels by following this map link