Sports Direct

Photos

Reviews

1. Stuart Hayes ★☆☆☆☆

   Very disappointing experience in this store. Went to get some work trousers but there was no fitting rooms. This meant that you had to buy them hoping that they would fit. I had to therefore, return them in store because they didn’t fit, so we requested a refund. But we were then told that it is against their policy to issue any refunds but can offer a credit note. So even if you don’t need anything else in store, they keep your money you have spent. They then went onto saying it should have been made clear on the purchase but I was never told this. There is apparently a little note on the top of the till which is on a black background with grey writing to apparently inform customers of their terms of conditions. I’m sorry but who is able to have the time to read this when there is a store full of customers. Their customer service is absolutely appalling, my wife was laughed when demanded to speak to a manager. No care, thought or respect given to any of their customers. I can highly recommend no one to visit or shop here unless you want disappointment and poor customer service.

   almost 4 months ago
2. Christopher Ryder ★☆☆☆☆

   Well online it shows 5.30 close time today got there at 17.20 already closed I was only picking a parcel up of trainers too 5 mins but nope

   almost 7 months ago
3. Ella May ★☆☆☆☆

   Staff really can't even pretend to be bothered here! Asked for another shoe size from a lady stocking a rail to be told "there's a huge queue you have to wait" and never came back... so went to the cashier (only 1 person queued ahead of me) and when she said it was the smallest size she had, I asked if they had a junior size. She then replied "I don't know, you'll have to look in the junior section" and then stared at me blankly. You'd think they could offer to look it up on their devices or at least apologise but nope. I've worked retail part time in my life and never treated a customer like such a bother in my life. I was going to buy another pair of sneakers but after the treatment I had, I'd rather pay more online elsewhere to a more deserving store.

   almost 8 months ago

1. Daniel Roberts ★☆☆☆☆

   Very bad experience in this store. 2 Teenagers running the top floor but sadly neither of them are interested in providing any kind of Customer Service. The tag had fallen off the item I wanted to purchase and was told straight I couldn't be served, end of. No offer to go get me another with a tag, or look the product up online to get the barcode. Just a straight flat refusal to serve me for something that was out of my control. Quite frankly disgusting as it was clear for all to see that my Autistic Child was getting very agitated thinking they weren't getting the item they had saved up for out of their own money. What a complete joke. Has seriously made me think whether I want to shop with Sports Direct ever again.

   almost 9 months ago
2. Ian Stevenson ★☆☆☆☆

   I have never seen any new stock, colours or a new design of men's clothing at Fort Kinnaird for a few years now .Why is it only in your other stores? !

   almost 3 years ago
3. Vyv II ★★☆☆☆

   Staff aren't responsive when you are waiting for service, they're also rude and disinterested when you have questions about products and when you're at the till. Affordable products don't mean customers should be treated poorly.

   almost 3 years ago

1. joycelyneh ★★★★★

   I hate shopping in these shops however, this branch was very tidy, bright and not oppressive with items above your head. One member of staff was a little surly particularly noticeable as they weren't busy but on the whole I was impressed with this branch and we got everything we went in for.

   almost 3 years ago
2. Nicky Sidey ★★☆☆☆

   Love the trainers and nice gear but the young boy who served us at the till had no real interest in being polite or even friendly. Just done his job to serve us, that's all. I expect a better customer service than this and a nice smile would have been nice and welcoming. We got served at the checkout on Friday 26th August around 6pm. Thank you

   almost 3 years ago
3. Andy Stewart ★★★★★

   Good experience today. Wife got some really nice Sketchers at a good price and they had her size across the range, which is usually one of the big gripes for shoppers. Staff were 5*

   more 7 years ago

FAQs