The Olde Pharmacy Ltd

Reviews

1. vivien harding ★☆☆☆☆

   On the morning of 31st October 2025, I visited my local pharmacy following a recommendation from NHS 111 to access the Pharmacy First service for a prescription of antibiotics. When I asked the pharmacist if they provided this service, he confirmed that he could help—but told me to go home and return later. I was extremely disappointed by this response. Given that I was unwell and unsteady on my feet, it would have been far more considerate to ask if I could wait until he was available, rather than sending me away. Despite feeling poorly, I walked to another pharmacy at Clapham Junction, where I received professional, prompt, and compassionate care. The contrast in service was stark. I will not be returning to the first pharmacy due to their poor customer service.

   almost 3 months ago
2. Tyrone Cox ★★★★☆

   My favourite pharmacy they really look after their customers and go above and beyond for their regulars

   almost 8 months ago
3. Amar Al-Bayati ★★★★★

   Very good pharmacy. Very helpful. Very prompt. Always happy to help the pharmacist is always great

   almost 3 years ago

1. Lali Velez ★☆☆☆☆

   Its 9:05 and the store is supposed to be opeen at 9am. This is a public service and it is not being managed with responsibility

   almost 3 years ago
2. L Glen7 ★☆☆☆☆

   Poor customer service, dispensed half of a prescription, said to come back so they could give me the rest, didn’t tell me when I should come back, now saying I need to get the prescription again - why??!? Tell people when they should come back instead of wasting their time and the doctors time to get another prescription

   almost 3 years ago
3. Becky Emler ★☆☆☆☆

   I would like to be able to use the pharmacy as registered disabled and it's my local pharmacy......however......the pharmacist told me he was unable to do my repeat prescription because 'It takes me too long and you have too many medications to do every month.' Basically, go away, I can't be bothered. I now use the wonderful co-op repeat prescription free home delivery service for anyone else that is turned away by this pharmacist and is made to feel like a burden.

   almost 4 years ago

1. Andrew Law ★★★★☆

   The pharmacists are top quality and always very helpful. It would be a 5 star review if the counter staff were a bit more clued up regards prescriptions. I've lost count of the number of times I've asked for my meds and given them my name and address and they look for it and come back and ask me to write my name down! It's three letters long, how difficult can it be? I don't have any issues with those who don't speak English as their first language but they must be able to understand the clientele in order to serve them accurately and quickly, this unfortunately is not always the case.

   almost 5 years ago
2. Elly Hulance ★☆☆☆☆

   Verbally abused by owner. Avoid at all costs. I went in to dispose of medication responsibly and was yelled at by Lara Laundon, the owner. She misunderstood that an oral syringe doesn't have a needle. Understandably, they can't dispose of syringes with a needle, but an oral syringe doesn't have a needle (something a pharmacist should know). Instead of looking at the syringe as a you'd expect, I got yelled at to the point of tears. This is our local pharmacy, and now we're switching because a customer should never ever be verbally abused, particularly when the pharmacist is in the wrong. Avoid. Find another pharmacy to visit.

   more 6 years ago

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