Miele Experience Centre Edinburgh Edinburgh

Reviews

1. Anjali’s Boutique. ★★★★★

   Absolutely brilliant products, and more importantly, a superb shopping and customer service experience from start to finish - ever! Being a seasoned (ahem!) shopper and having worked in retail for an eternity, I'd like to say that Miele have a gem working in their Edinburgh Experience Store, located in the St James Quarter. This super star goes by the name Tumi. The moment i walked into the store, I was greeted by a broad smile and a warm welcome which instantly made me feel welcome. All I knew at this stage was that I needed to get a kitchen and appliances and Miele had been highly recommended. I knew nothing about The Miele product range or about the mind blowing technology wrapped up inside each product. Tumi was extremely knowledgable about every product I asked about and explained in detail the uses and benefits of each appliance so that I was able to make an informed decision. He was so patient and never pressured me into closing the sale - even after spending most of afternoon with me. I promptly received a care pack with every bit of information about each appliance i intended to purchase, from the spec to installation information and no matter how many questions i asked, it was never too much trouble. I'm pleased to say, that I have purchased all my kitchen appliances from Miele and I'm delighted! Miele products speak for themselves and I highly encourage anyone looking for a combination of quality and technology to visit the Miele Store in St James Quarter and seek Tumi out, and you'll know exactly what I mean. It goes without saying that everyone in the store were amazing, attentive and generous. Thank you all for your time, care and attention in helping me set up my dream kitchen and appliances that will shape and enhance my future lifestyle. See you all again soon as I've got my eyes set on the dishwasher and accessories!

   almost 10 months ago
2. Bartlomiej Przybylski ★★★★★

   I’d like to thank Victoria for her excellent help when I visited the store. She was not only professional and knowledgeable but also made a great impression with her kindness and positive energy. It’s rare to meet someone who makes customer service feel so natural and pleasant

   almost 10 months ago
3. Mubi Price ★★★★★

   Great fast service! This is the best help & support I had experienced from a purchase online. I request a video call - get a call immediately back. Victoria explained types of the coffee machines and showed all available options during call. It was so helpful and new way of purchasing for me. I Definitely recommend and buying through video call again and Miele. Obviously you can never beat the quality of Miele -not only in products but also in service & support provided! Thanks again!

   almost 11 months ago

1. Ali Efkan Kaya ★☆☆☆☆

   Absolutely Useless Took My Money and Couldn’t Do the Job Paid Miele for installation and to take away my old appliance. On delivery day, the team turned up and admitted they didn’t know how to do the installation and couldn’t recycle the old one, the exact service I’d paid extra for. No solution, no real apology, just left me with two appliances in my kitchen and the job half done. Had to chase for a refund and deal with customer service that couldn’t care less. For a so called premium brand, this is pathetic. Never again.

   1 year ago
2. YaGeBu “Panda's friend” K ★☆☆☆☆

   Definitely would not recommend if you require installation service. While the machines are superb (we had their washing machine for a while before we returned it for their inability to arrange a stacked washer-dryer installation) the whole buying process felt like a joke and I had to pick up a part time job staying on top of the team’s incompetence. We were a promised a washing machine and dryer delivery including installation in 7 working days. Then we got an email from the company they outsourced to that the date is not possible. After calling the store they split the delivery (because we really needed a washing machine) and were promised we would get both installed. Washing machine was delivered as promised but the delivery driver would not install it. After radio silence about the dryer I called a few days later only to be told that the order was lost somewhere…. But now it’s back on track including the stacked installation. On the day of the dryer delivery, the delivery company (which was subcontracted from Miele’s contractor) said they are not allowed to touch the machine except for setting them down. While they were in the house, I called the experience centre who ensured me that they had a promise from their supplier that the delivery included stacked installation. At that point we had enough and just refused delivery of the dryer and arranged for return of the washing machine to cancel the whole order. So after we returned all items, we also ensured the financing we took out would be cancelled. We got confirmation from Miele that all has been settled. To our (not so big) surprise the first payment was taken anyways! So after our 8th call back to Miele they finally managed to properly do their job and actually engage the finance company. Now we are just waiting for their refund of the first payment. Definitely 1 star experience centre. Never again. Below is a picture of the installation since for the washing machine… Edit: after we actually got the refund from the finance company of the first payment, we thought this joke was finally over. But in true “immer besser” style, Today we received an email from the Miele finance department requesting a payment for the full amount of the original order…

   1 year ago
3. Thomas Hanlon ★★★★★

   My wife and I visited the Miele experience store in Edinburgh today. We recently moved to a house which has an integrated Miele Coffee machine. We have been having difficulties with it however Ben could not be have been more helpful. He downloaded the correct manual and emailed it to me. He talked me though some of the settings and offered to set up a Teams call if I had further issues. Nothing was too difficult and he even made us a free coffee! Great Customer Service

   almost 3 years ago

1. Rannoch Donald ★☆☆☆☆

   Appalling service throughout. Our experience dealing with Meile, a company that prides itself on Customer Service, has been appalling. Despite their initial efforts to manage expectations about delivery times and installation of multiple items, the entire process has been excruciating. The catalogue of errors is too long and embarrassing to list in full but has included failed delivery deadlines, failed delivery on the day, failed installation, items delivered faulty and a total failure to address these problems ongoing. 6 Months on and their offer of a free dish and refund of money for services and works not provided seems in line with the rest of our customer experience.

   almost 3 years ago
2. Zuzanna O ★☆☆☆☆

   Ordered a washer and drier over 3 weeks ago, was supposed to arrive yesterday - no information and no updates whatsoever, been calling the helpline and spoke to 3 different people, only getting a very vague estimate of arrival date delayed by 10 days…! But the scheduled payments of course are being taken on time, while they blame everything on the delivery companies (that they chose to work with themselves!). Very disappointing.

   almost 3 years ago
3. Paul Mann ★☆☆☆☆

   Haven't been yet....but first experience trying to phone and being told you have to send an email was very frustrating.

   almost 4 years ago

FAQs