Sofology Straiton Edinburgh Loanhead, Edinburgh

Reviews

1. Lynn McDowall ★☆☆☆☆

   So we had great customer service when buying our two new sofas and that is where it ended. A previous address appeared in the system and despite giving our current address our sofas arrived at our previous address which is about 10 minutes from where we are now. The delivery driver was adamant that he can only deliver to the address on the delivery note despite us having all the documents with the correct address. We were informed that the “system “ will take 72 hours for us to be given another delivery date meanwhile we have no sofas. No acknowledgment from sofoloy that this is THEIR fault our salesman was Jonathan. Despite making several calls to try and resolve this we have no idea when our sofas will arrive. So customer service has failed miserably for us.

   almost 9 months ago
2. Jemma Anderson ★★★★★

   We are so happy with the service we received today from Harrison! He was really helpful and suggested different options of sofas including the sofa we finally decided on. We can’t wait to for it to arrive! Thankyou Harrison!

   almost 11 months ago
3. Reza Asadolahpour ★★★★★

   Great range of sofas. Premium quality that you can sense right away. The only reason we did not buy from the: very late deliveries.

   1 year ago

1. Catherine Bramall ★★★★★

   Received our sofas this morning, absolutely delighted with them. The delivery team were pleasant, friendly and made sure we were happy with everything before they left. The pick up of our old sofas yesterday by ClearaBee, this is arranged through Sofology was equally satisfactory. From start to finish we have had excellent service. Well done and thank you

   almost 3 years ago
2. Rochelle Soucy ★★★★★

   Just want to say a huge thankyou to Colin who has been an absolute star. Can’t fault his service! A knowledgeable man who is genuinely lovely. Thanks to Colin we have a beautiful new sofa ordered and the experience couldn’t of been better!

   almost 3 years ago
3. Brad Mills ★★☆☆☆

   Lovely sales team up until purchase, aftercare is awful. We have not yet received our sofa after being delayed 3 times with no call to apologise or update us on the situation. Went into store to ask for help, and got told it was customer cares job not theirs. Asked them if they’re having known problems and got told we’re the first by the salesperson. Then phoned customer care and they said they’re experiencing massive delays due to shortage of foam, with this effecting all customers. So either the Sales Team are telling lies or the company is so disjointed that they don’t update expected wait times. Would not use again in the future. Unprofessional.

   almost 3 years ago

1. ADELA COPARIATE ★★★★★

   After nine months of my purchase, I want to thank Colin for his excellent advice and customer service. My corner sofa looks fantastic, and I can clean it easily my toddlers’ mess

   almost 3 years ago
2. Dinu Kumarasiri ★★★★★

   The review is not about about the brand or the sofas. It's only about visiting the particular store. I booked an appointment online before going in. But that was not checked. There were very few people in the store. The staff were very nice. They let you have a look in your own and don't follow you around. But be available to answer any questions. Overall good experience at the store

   almost 5 years ago
3. Craig Fowler ★★★★☆

   Lots of variation on display of the products for sale. Gary met us at the door and gave us a few pointers to help us navigate our way around. Very knowledgeable about all the products we asked about and very nice on helping us weigh up the pros and cons of each unit for our living space. Didnt pressure us at all and always waited till we asked before helping us again. Highly recommend his services.

   more 7 years ago

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