Neptune Studio Hair Salon in Livingston

Reviews

1. Beckie Argent ★☆☆☆☆

   I don't like leaving bad reviews, but Neptune and Daisy's service has left me very disappointed. I had my hair coloured by Daisy in December and was happy with the overall result. She listened to what I wanted and that's what I got. What I didn't like was the extent to which she backcombed my hair. No hairdresser has ever backcombed to that extent before. It was uncomfortable as it was being done, hurt when being brushed out and left my hair broken, so I had short bits just sticking up - even though I was assured it wouldn't cause any damage. In May I returned to Daisy to get the colour freshened up. I was ready to ask for her to not backcomb my hair to the same extent, but she said herself I hadn't seemed to like it so she wouldn't backcomb to that extent again. Whilst happy with the colour, when I styled my hair myself I could see the colour style had not been done as it had previously, and the root melt (part of the service) was not done. Daisy explained that she does not like to do that every time, and it would make no difference to the finished result. As I was only refreshing what she had previously done and not changing the style I did not question this. However, it is completely different and has a very definite band of regrowth at the top, as well as blending where there shouldn't be. The style is supposed to be an ombre which is a low maintenance colour style. I messaged Daisy and had no reply. I messaged Neptune twice to say I had had no response, to receive no response from them either. I know that Daisy is self employed, but she works under the neptune brand, even having her booking system under their brand, so I do feel that I should have had some response from them. As it turns out, Daisy says I should have texted the salon phone. So they could have at least replied to tell me to do that as it does not state on Daisy's Instagram page or Neptune's that that is how to contact her. I've now been in the salon and spoken to Daisy and was left less than impressed. I was told that she hadn't been able to achieve the same finish as I hadn't wanted the same level of backcombing! The same backcombing that broke my hair! I said others have backcombed my hair and achieved the desired result, without damaging my hair and was just told that not everyone is for everyone and I was welcome to go to someone else. No talk at all of fixing her mistake - just basically blaming me for her inability to do it, as I didn't want my hair backcombed to the point of breakage. I went to another hairdresser who agreed my colour is not an ombre, not even a balyage. So not even 8 weeks after getting it done, I'm having to get it fixed elsewhere.

   1 year ago
2. Maxine Mullen ★★★★★

   5 Star treatment. My hair has never looked so good or been healthier. The level of colouring Experience and knowledge is of the highest levels. The treatment and overall experience in salon is relaxing environment and always look forward to my next appointment as come out with amazing looking hair and relaxed. Highly recommend

   1 year ago
3. Emma Paterson ★☆☆☆☆

   I dont like leaving bad reviews but I have not been treated well by Neptune. Needed a pick me up and decided to go to Neptune based on the great reviews. Be careful, I have since been told the reviews are based around the 2 owners and not the other stylists. I was booked with Daisy and she was lovely but the cut I received was nothing like the reference I gave her. My fringe was cut far too short to style it the way I wanted and it really caused me upset because I thought it looked horrible. I also had to cut some pieces myself since the longer face framing pieces were missed out altogether! I contacted Neptune about my disappointment, sent along photos of my hair before and after along with the reference image to show I had been given the wrong cut and they passed along the message to Daisy. 2 weeks later I had to message again and then Daisy finally contacted me. After a minimal bit of back and forth she stopped replying, that was over a week ago. No apology from her at all. I realise at this point there's not much she can do to fix my hair as I need to just wait for my fringe to grow out but an apology would have been nice at the very least. If it had just been the bad cut and Neptune had taken responsibility, I wouldn't have written this review but how I was treated afterwards has warranted it for me. A real shame, I was looking for a new go to salon. EDIT: In response to Neptunes reply, I stated that Daisy had not apologised to me which is true. As far as I am concerned, self employed or not, Daisy works in the Neptune premises so represents your business and has a direct affect on your reputation. Had this been handled differently, I wouldn't have felt the need to leave such a review but everything I said is true.

   1 year ago

1. Rosie Halloran ★★★★★

   Excellent service, delighted with outcome, thank you Kelly. From the minute you walk in till you leave you get looked after and the salon treatment is so much better than trying to do colour yourself at home, I would highly recommend this salon and I look forward to going back on a regular basis.

   almost 3 years ago
2. Ashleigh Wallace ★★★★★

   I’ve been having my hair done by Kelly for years now and most recently by both Kelly and Kirsty. I absolutely love the salon and how they’re already surpassing every aspect of what an outstanding salon should represent from their superb selection of online and Instore products to the relaxing massage chair whilst getting my hair washed. I particularly love when they explain what they’re doing and why it makes the world of difference. I can’t recommend this salon enough the skill and precision cannot be matched

   almost 4 years ago
3. Diana Reeves ★★★★★

   I love going to Neptune Studio and I look forward to all my appointments. Kirsty and Kelly are both friendly, welcoming and very professional. They take time to discuss exactly how you wish your hair to look and give advice and recommendations. I always leave feeling fabulously relaxed and delighted with my hair. I highly recommend this service!

   almost 4 years ago

1. Fiona Duffner ★★★★★

   Kelly has coloured and cut my hair for years and both her and Kirsty are both so attentive, listen to what you want and give great advice on what to do for hair care and next steps in the colouring process! Always super chuffed with my hair! Thanks girls

   almost 4 years ago

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