It's time this store done away with its self check system out having to wait for someone to get a bag from because you don't trust customers is as much a joke as you charging 60p which makes you lot the dearest in Edinburgh can't see me coming back anytime soon
I've been in twice, in the last 3 weeks. First time abused by a person in the store, who i don't believed bought anything & I believe i was turned away from putting Lotto on, for the second in 4 months ( only twice i have tried) for not buying petrol. I'm disabled but no signs to advise Lotto machine out of order & apparently they will get a new one in January sometime! Just disgusting
The management of the store and cafe is terrible. The cafe for a long while had nothing but breakfast rolls, stuff doesn’t get restocked in grocery aisles enough, freezers have shut down and took days and days to get fixed, there was a horrible smell throughout the store for weeks. Also a lot of the people who work here seem bored out of their minds, and don’t really seem like people persons. It doesn’t seem to me like friendliness is something that is looked for when hiring people very much.
Careful when ordering online the staff that pack your bags couldn't care less about dates, putting incorrect items in your shopping and completely missing out items. They still charge you though! After a series of consecutive errors I just don't use them anymore. Once is forgivable, but multiple times is a pattern of incompetence...
They have a fantastic Hand Car Wash in the Carpark where you can leave your car when you go shopping and collect it finish when finished. The quality of the wash and dry is carried out to a very high standard by very polite and courteous staff never been disappointed 10/10
Horrible experience in restaurant, I was forced to make aformal complaint, which they just acknowledged - no further action was taken. They took away my toddlers food whilst he was eating it. I was appalled then when I was eating another person took MY food away whilst I was eating because they'd given me the wrong food as well. I ordered the chicken and they'd given me someone's Christmas dinner! We waited over an hour for them to clear up the mess. Staff were incredibly rude and I spoke to three other people who were complaining too. Never again. I voiced my displeasure so I never let anyone who doesn't like me prepare my food. Hence, never again.
Got everything I need however they did not have a family trolley with seat for my 3 month old so had to use a shallow trolley. Have also encountered same issue at the morrisons gyle centre. Not happy with this.
My local store and shame the self checkout for trolley isn't usually working as it should. Spoke with new employee and she admitted she didn't even received proper training on how to manage the system when it's blocked. She is a lovely lady.
Very family oriented, lovely and polite staff. Very clear that there has been some new training in place for customer service. Excellent improvements all round. Well done Morrisons. Definitely my choice of shopping store.
Dirty, untidy displays with large gaps in product availability. I attach photographic evidence of the appalling situation that I found at the Portobello branch of Morrison's in Edinburgh on Tuesday 25th May 2021. I have cut and pasted below an extract of my email on this subject to the Chief Executive of Morrison's. Morrison's failed to deal with the salient points arising from this complaint to my satisfaction in subsequent emails. ---------------------------------------------------------------------------------------------------------------------- Sirs, I went shopping at the above-mentioned store at around 14.00hours on 25th May. I took the liberty of taking some photographs so you can see the appalling state of the store. The fixtures are dirty and dishevelled with large gaps in the availability of product lines. It is highly significant that I did not observe one shop assistant working in any of aisles in this store. A successful supermarket needs to have staff constantly working to clean the shelves and tidy the displays; the chilled and refrigerated cabinets need repeated cleaning and replenishment, not to mention the replenishment of ambient goods. This branch does not appear to do any of these basic tasks well. As you will see from the photograph, the covered Trolley Store outside this branch is filthy and needs to be swept and cleansed with a heavy-duty detergent. It looks like a dirty public lavatory. In former times, people judged others by the cleanliness of their door steps: the door step at Portobello branch is the Trolley Store and it is a filthy, disgusting, disgrace.
Morrisons is located at Portobello Rd, Edinburgh EH8 7EF, UK
You can contact Morrisons at +44 131 661 5661
You can find directions to Morrisons by following this map link