Envisage Dentistry Falkirk

Reviews

1. Lottie ★☆☆☆☆

   Horrendous. Unfortunately needed fillings and root canal not long after having my son. They made me pay for the entire treatment (over £500) even with a maternity exemption certificate. Also told me that white fillings were not covered under the free maternity care. Now I’m at a new practise, they have informed me that all of that work is free with the certificate and that they just charged me because they wanted to. Diabolical. Avoid.

   almost 6 months ago
2. Vasileios Dionysopoulos ★☆☆☆☆

   Dr Andrew is very skilled and friendly but the front desk is incompetent. I've booked two in a row 1-hour appointments and both times I was informed when I got there that they were only for 15 minutes. In addition to all these lost opportunities to treat my condition there was also a cancellation on the day of the appointment. It's now two months from my initial request and my tooth has serious started to ache. The administration part of the business is severely lacking and this is the reason I left the Practice. I would not recommend joining either.

   almost 9 months ago
3. Pauline Herd ★★★★★

   Wow! I had an appointment with the hygienist today and she was just amazing along with everyone else. I had heavy stains from being a smoker and I enjoy the odd glass of red wine haha. I can honestly say my teeth have never been as white since I was in my twenties (I’m now in my sixties) I just wish I had got her name so I could mention her personally, cannot recommend this place any more highly thank you! Amazing! Btw I was thinking of getting veneers but since my teeth look so good now I’m having second thoughts lol x

   almost 9 months ago

1. A Scott ★☆☆☆☆

   My experience here was nothing short of disgusting. I feel scammed and extremely let down. When I first called to register I was told my first appointment would be booked as private then it would be nhs. I knew I needed a tooth out, filling and a bottom denture. When they set the treatment plan at no point did they tell me that it was private prices. So I had the work done. Wasn’t even in there an hour over 5 appointments at a cost of over £700. When having the denture fitted I wasnt even offered a mirror to look to see how it was. Andrew said that’s looks good but you’ll definitely be back. Yes I was back the denture was horrible! When I got home and saw it for the first time I was livid. When I spoke to a friend she told me what I paid was expensive for nhs. So I rang the dentist to come back in to sort this denture. First I question the cost and rhey told me that was private treatment I said why you told me the first appointment was private then nhs, receptionist said no I said it was the first treatment plan was private then nhs. This isn’t true and I would’ve never agreed to it as I’m on disability benefits due to autism and fibromyalgia. She said if you couldn’t afford it why have the treatment? It’s not about what I can and can’t afford it’s about the fact you’ve misled me. So into my appointment. First thing Andrew says is I said you’d be back and I said yeah no surprise there the denture is horrific! Why would I want this in my mouth it makes me not want to smile. It didn’t fit, teeth weren’t in line with top teeth and the quality of it cosmetically was nothing short of disgraceful. I also asked why nobody told me this was private treatment and he told me it wasn’t his job to tell me and the treatment plan lol who do I ask? The cleaning lady? Andrew is so patronising and rude I didmt want anymore work done there and asked for the cost of the denture to be refunded he said he’d speak to his area manager and get back to me. I handed it back and while walking out he said bye have a great day in a smarmy tone. Have a great day I thought lol you have no idea the anxiety and stress I deal with on a daily basis then you scam me are rude and obnoxious. I left there shaking and sick to my stomach. Then I thought area manager…. When previously there I asked the receptionist to speak to the practice manager and was told there wasn’t one just her if I had and issue. Now I find out there’s an area manager? Felt like they didn’t want me bringing my issues up with any management. This all happened in March and I’m still waiting for someone to contact me about the requested refund! Also the filling I needed work on was left till last and then I needed root canal treatment. Maybe if he filled this in instead of waiting 5 weeks I might not have had to have that at an extra cost. The nurses are about the only good thing about this practice. I would never set foot near there again!

   almost 10 months ago
2. Tay G ★★★★★

   My teeth are in BAD shape and I can only praise the team at Envisage. Andrew is professional and understanding and I have nothing but confidence in him. I have so far had to get 3 extractions and though it was an uncomfortable experience, his confidence and assurance throughout the whole process was exactly what I needed. Going back to get more done next week and though I still am definitely not looking forward to it I 100% know I am safe in his hands. Nicola the hygienist is also one of the nicest humans I have ever encountered. Overall as much as I have a fear of the dentist and sensory issues with the work I've had to get done, I know it'll all be worth it in the end when I get my smile back and I'm so thankful to everyone in the team for the experience they've given me, even if I cried the whole time. I never thought I'd step foot in a dentist again after previous experiences, let alone feel unconditionally supported.

   almost 3 years ago
3. Lag Ee ★☆☆☆☆

   Really disappointing experience. The practice seems hygienic however the manner of the dentist was poor. Have never in my life been spoken to so condescendingly. If you are looking for someone who is understanding, interested or patient, I would not recommend this practice.

   almost 3 years ago

1. Maureen Meikle ★★★★☆

   I am really scared of visiting the dentist after a bad experience as a child with a school dentist. Managed to get fitted in here after lock down. No need to worry was put at my ease straight away. Needed lots of treatment but completed now. Lovely friendly staff. No need to worry just explain how you feel and you will be reassured. One to keep.

   almost 3 years ago

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