JD Sports London

Reviews

1. Gerald Bush ★★★★★

   Excellent service when it came to customers

   almost 7 months ago
2. Ishrat Hussain ★☆☆☆☆

   Awful customer service I have been calling the store non-stop for 2 weeks atlease 8 calls everyday and there is NO ANSWER!!!

   almost 9 months ago
3. Mamun Ahmed ★★★★★

   Surbhit helped me so much and recommended the best shoes as per my requirements

   almost 9 months ago

1. Alessio ★☆☆☆☆

   I have been today I wanted try on 2 t-shirt to buy, lady on shift quiet rudely told me they don't have fitting rooms. I been later in another JD store not far from Mare st., and they gave me the same answer, so asked why... Explained them was the second one of day saying that. And she asked kindly where I have been. I said hackney central, and she replied to me mare st has for sure fitting room, she said they don't have it as is a small shop. I assume the lady in mare st. Wasn't only rude, but even lazy to open the door for me. Well sale lost. Terrible staff. I will make a formal complaint at customer service... It happened on 14/5/2024 At around 4:30 pm. Was a lady at the till.

   almost 2 years ago
2. Marge Gee ★★★☆☆

   It does very good at what they do. Staff was a little sleepy and this store could do with a makeover

   almost 3 years ago
3. Fatos Karadag ★☆☆☆☆

   I came to return a hat which I bought 2 days ago and they didn't accept it saying the tag was off eventhough I still had the receipt ,it was not used but they accused me of using it. A few minutes later another customer came who also didn't have a tag but had a receipt and they accepted their return . Normally the return or exchange policy is 28 days and mine was just 2 days and they didn't accept it .The staff are very rude to the customers and not helpful.

   almost 3 years ago

1. Eva Choudhury ★☆☆☆☆

   Staff are not helpful. No Wellcome or customer service are rude no even thank you

   almost 3 years ago
2. Roseline Davidson ★☆☆☆☆

   On Saturday 5th of November 2022 around 4:30pm, my son (12) and I arrived at JD Sports (Hackney central). I wanted to return a hoodie purchased on 16/12/22 at Westfeild. Upon arriving to the till the store manager (Pardip) said she cannot offer any exchange as ot has gone past 14 days. I made reference to the receipt which says refunds cannot be done after 14 days but exchanges or gift cards can be given within 28 days of purchase. She went back to read the recipt again—I cannot believe the manger does not know their refund policy—and started to falsely accuse my son of having worn the hoodie. She said it continuously, yelling at the top of her lungs. The hoodie was unused and still had the tags on. She didn't ask why we were returning the hoodie (it was too small) and just started throwing baseless accusations at my son, who at this point was trembling. She then asked why I didn't return the hoodie within 14 days, which was the policy for returns not exchanges and vouchers. She gave me a condition to either return to westfield or make another purchase to cover the cost of the hoodie. She was yelling again after that and told she me to leave the queue as she had other customers to attend to. This is a very unprofessional way to treat your customers. Being shouted at and wrongfully accusing customers is not a way a proper business should be run.

   almost 3 years ago
3. Sophia M ★☆☆☆☆

   Went to this branch for first time to collect a pair of trainers and manager was so friendly that I felt she could not be more helpful. Her approach was so rude, not welcoming and sincerely it felt she was making a favour of being there. Not going back to this shop not even to collect any possible future online shopping. On a note side, everyone has their things, however when you do customer service “welcome” them, they are spending their money at your shop. there are management courses available even online, be sure people have management skills before they are in a position of managing anything.

   almost 4 years ago

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