Vision Express Opticians - Edinburgh - Fort Kinnaird

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Reviews

1. Louise Watkins ★★★★★

   Massive thank you to Scott for his help with my sunglasses on Saturday. He was really quick to support as soon as I walked in, an already busy shop. He was honest with what he could do and gave me choices available. Thanks so much Scott, everything you did to help was fully appreciated.

   almost 2 months ago
2. Janis Muir ★★★★★

   Great service, examination was thorough, optician very experienced. I was very impressed overall with my visit to this optician and although had to wait for a little while after my appointment scheduled time it was overall worth it and am considering switching to this optician from my regular optician.

   almost 5 months ago
3. David Dickson ★★★★★

   Excellent appointment taken on time. Professional and pleasant experience with clear confident explanations. Happy to answer my questions giving me definite peace of mind. First time I’ve enjoyed being at the opticians.

   almost 6 months ago

1. Byron Farrow ★★★★★

   Excellent staff and service in my experience. Booked an optometrist appointment, service was prompt, friendly and very knowledgeable. All staff who dealt with me (Ali, Nat and Rohail) were an absolute pleasure to interact with and everything went very smoothly.

   almost 6 months ago
2. Penelope Warren ★★★★★

   As always a completely thorough checkup, with all the necessary tests & photos etc. I think that all the staff at Kinnaird Park premises are very helpful & pleasant. They have always picked up any problems I've had & referred me to the Eye Pavilion for further help & operations. The only downside to Vision Express is the boring selection of frames! I like very colourful & unusual ones, so have had to purchase online unfortunately.

   almost 3 years ago
3. Alison Morrison ★★★★★

   Once I had my most up to date prescription the process to order my new glasses was very easy & smooth. I look forward to. Picking them up in a few days

   almost 3 years ago

1. Methulima Wickramanayake ★☆☆☆☆

   I did not get what I wanted. I realised that my eyesight with contacts has gotten worse so I went to get new contacts of the correct power. The optician did not listen to what I wanted at all. I never wear glasses when going out and rarely use them cause i hate wearing them. I've been using contacts for more than an year. The optician insisted that I desperately needed new glasses because my vision has got so bad and now I'm stuck with an expensive pair of glasses that I won't wear. Thinking of returning them. Apparently you can't buy contacts with your eyeglass prescription so I'm planning on booking a contact lens appointment at another store where the oh so optician will actually listen to what I want and not what he wants. I went to get contacts and ended up with an unwanted pair of glasses!

   almost 3 years ago
2. Tomasz Szymanski ★☆☆☆☆

   My name is Tomasz Szymanski, I am a customer of Vision Express: I received text message that my new glasses are ready to collect, it was almost a week ago, on Thursday 29Sep. My first trying to get my glasses was on last Sunday and today on Wednesday 05 Oct. I came in a midday, both days, but the shop was closed. Nobody inside, no any information on the front door why it is closed. At the same time on the front of the shop you can find info that opening hours are 09-17.30 on 7 days , Monday to Sunday. Also online there is information that shop is open, but in reality is definitely closed(!) Calling on shop tel number , nobody pick up, but you can hear : “your call is important for us, please wait, one of our advisors will be with you shortly “. It’s ridiculous, unprofessional and unpleasant. I wasted my time and I still don’t have my glasses. This situation happened at Vision Express shop in Edinburgh, Fort Kinnaird. I need my glasses and I have no time to waste by coming to the closed shop.

   almost 3 years ago
3. David Jardine ★★★★★

   Despite working with low number of staff and with appointments and on spec customers waiting we were attended to in a friendly and welcoming manner. Staff checked what we were in store for and gave us space to browse and checked in with us as we went. We were served in a friendly and professional manner at all times including when our order was processed very efficiently. Also gave helpful advice on choices etc.

   almost 3 years ago

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