📍 Edinburgh EH12 9JT, United Kingdom
Craig at Specsavers, Gyle was professional, helpful and friendly when arranging for my hearing aids to be sent away for repair, and also ensured I had a temporary set to use over the holiday period.
I felt very well looked after. The staff were great. Also I love my new glasses - lots of choice at good prices.
I came in with my partner when she had her appointment and as there were still appointments available ask if I could be taken, I was told I couldn't be taken as I wasn't due an appointment for another couple of days due to the NSH restrictions, this was not mentioned on the reminder email I received, it did not state when I could start booking an appointment. Other than that the appointment I had was very good, I was taken almost straight away, my glasses were not ready for 10 days, which was a lot longer than I remember, but overall the experience on the day was good.
I have been suffering with Iritis for several weeks (and am unfortunate enough to suffer from it regularly). The team saw me straight away and prescribed what was necessary as well as regular follow ups in the weeks since. Another competitor refused to check my eyes because I had never bought glasses from them before. I was so welcomed and everyone was so kind to me.
Ian was helpful, efficient, knowledgeable and let me take my time to properly assess my prescription requirements. He went above and beyond to explain exactly what was going on with my vision changes and to make me confident with his diagnosis. The receptionist who met us was so pleasant and friendly. The lady who did the optimap assessment was also very kind, calm and friendly.
I had fallen over and broken my glasses yesterday. However I was a long way from home. Because it wasn’t that long since I had got these glasses they had the same style in stock so I could have my lenses inserted in these so at least I could see and then I will get my lense that is scratched at my own specavwra in Berwick the girl who helped me was very understanding thank you
I was given an incorrect diagnosis at Specsavers which was picked up by an independent optician nearly a year later. This has meant I’ve had to entirely replace my lenses as the ones I received from specsavers did not solve my eye problems at all, so I have paid twice as much as I would’ve had I been diagnosed correctly in the first place.
During eye test I. was prescribed varifocal specs. The shop was crammed and test seemed very hurried. On subsequently receiving specs and leaving shop I noticed left lens vision was blurry and heights for distance wasn't right. On returning next day assistant adjusted frames only and asked me to try for a day. After quick try out I immediately returned to shop as no issues had been remedied. The assistant seemed somewhat irked and passed me to another person. She then fully examined lenses, marked them and examined new and previous prescription. I was then seen by an optician who declared that a 'typo' had been made in prescription for left lens. I assume this was done by the initial optician . I had to wait another week until specs were ready. On returning I was given specs. These were not checked for heights by marking and merely given to me. It was clear that the assistant had no knowledge of previous actions, or at least she didn't mention subject. They seem fine as it transpires. Overall I was disappointed with hurried eye test and lack of care. In addition I had to persuade staff that there was an actual issue with the lens. I'm still not sure what actually happened with my new prescription which contained a significant error. Nor am I 100% certain that my new prescription is entirely accurate. Confidence in Specsavers somewhat rattled I'm afraid.
I got seen at quite short notice and the optician 'Caitlin' was an absolute delight. So genuinely and bubbly but professional. She should consider changing career and teaching customer service, the hospitality industry could certainly learn from her.
You can contact Specsavers Opticians Edinburgh - Gyle Centre at +44 131 317 7540
You can find directions to Specsavers Opticians Edinburgh - Gyle Centre by following this map link
6 Main Street, Roslin EH25 9LE, United Kingdom
38 High Street, Penicuik EH26 8HU, United Kingdom
Largo Road, St. Andrews KY16 8AR, United Kingdom
100 High Street, Tranent EH33 1HH, United Kingdom
10 Bogwood Road, Mayfield, Dalkeith EH22 5DG, United Kingdom
Monktonhall, Musselburgh EH21 6SA, United Kingdom