Lochend Serviced Apartments Lodging Business in Edinburgh

Reviews

1. Katreena Carr ★☆☆☆☆

   The apartment we stayed at was rancid, I don’t believe that it was cleaned before we got there. The walls, doors, toilet and bath panel are just some of the things damaged in the apartment. We were only allowed 1 small towel and 1 tea towel and the staff rudely told to clean them in the dirty washer dryer in the room. There was no bath mat either in or out of the bath so it was really dangerous to get in and out of the bath to use the shower. There was an ironing board in the cupboard but we couldn’t get it out as there was as a fold up bed in there that we couldn’t get out. They tried to charge £8 a day for parking and when we questioned it we were told that their website hadn’t been updated and eventually agreed to stand by no charge. When we got there it was a free for all with no monitoring but luckily we managed to get a space. I would never stay here again and wouldn’t recommend it to anyone

   almost 3 years ago
2. Nicola Hull ★☆☆☆☆

   We had booked 2 apartments and on arrival went to the reception area to pick up keys. We were suprised to see a pigeon on the reception desk being fed! Straight away the guy on reception said we had only booked one apartment which was a concern. He then found our booking and realised we had two apartments booked. He said the second apartment was not near the first one and was a 5 min walk away. We dumped all of our bags in the closest apartment as we were in a rush and planned to collect our bags and find the second apartment later. When we returned we pi ked up our bags and headed in the direction he pointed in following his instructions to the second apartment. Number 139 was nowhere in sight, apartments where in the teens, we googled 139 and found it was in the opposite direction. We walked around and then finally found block 139 and went up to flat 4 as is written on the key. In opening the door we saw people in the apartment! We closed the door in shock. A girl came to the door and said she lives in this apartment!!! We went to reception and called the out of hours phone number. The guy from reception earlier answered and was very rude down the phone telling us to shut up and let him speak and that we were wrong. Once he actually listened to us he gave us instructions to get I to the office to find the correct key as he had given us the wrong one. There was no apology at all. On our return we have enquired about a refund/partial refund which was completely declined as he has said we should have checked the apartment earlier on, which to be honest is not something we should have to do to ensure that we have the accomdation we paid for. There was also no hot water from the taps. Awful experience and awful for the family whose key we were given. It must have been terrifying for them! Would definitely not recommend to anyone.

   almost 4 years ago
3. kim hibbert ★★☆☆☆

   I have just spent 4 nights at the Lochend apartments with my son. When we arrived on Monday we were 1 hour early, no one in reception & I was worried when I saw the state of the reception area about what state the room would be in. After about 10 minutes we got our keys. Firstly the corridor to the apartment stinks really bad. The apartment (room 3 block 145) was clean & tidy, everything you need to cook etc, clean bedding, enough toilet rolls to last a year!! Only had bath towels, no hand towels or mat for the bathroom floor. Always had plenty of hot water. The sofa was a bit to be desired - very uncomfortable & looked dirty, I itched whenever I sat on it. Location was good & bus stop nearby so easy to get to places. At 3.30am Friday morning I was woken with the boiler coming on, the radiators in the room & hallway were red hot. At 4am I rang the mobile number & left a message & soon after the boiler was off. The boiler room had 2 fold up beds & bedding in front of the boiler. Overall both my son & myself enjoyed our holiday but I wouldn’t stay at these apartments again

   almost 4 years ago

1. Andy Gower ★★★★☆

   We are here for 5 nights. One night done. Good clean spacious apartment. Modern and well equipped. A little tired in places but excellent value for money. Perfect for a family visiting Edinburgh.

   almost 4 years ago
2. Angela Burgess ★☆☆☆☆

   The sheets were dirty and smelled of the past occupants body odour. They were replaced but we had to change all the beds ourselves. The flat smelled of cigarette smoke and some strange chemical smell like nail polish remover. The sofas were filthy. The camp bed provideld had been stapled together and broke as soon as a small child sat on it. The replacement came with a horrifyingly filthy mattress that I would not have let my dog sleep on. The whole place is like a university halls of residence with people partying til 6am. The flat is spacious - that is the only positive I can say. Terrible. Worst place I have stayed in the UK. Avoid at all costs

   almost 4 years ago
3. erzin 12 ★★★★☆

   We stayed at the apartments between 9-12th August. They were clean, comfortable and spacious. We were out and about for most of our stay so only used the apartment to sleep in/eat breakfast. Like previous guests have mentioned we were aware of noise from other guests coming in much later with doors banging etc. The bus service was excellent and just outside the apartments. We used a taxi to come from Waverley which cost £8 (with all the luggage) Reception staff helpful. Although towels were included (bath towel each guest) would have liked a couple of hand towels. May have been some but couldn’t find any in cupboards

   almost 4 years ago

1. Kirsty Smith ★★★★☆

   The apartment was lovely clean, well maintained, staff really friendly . The apartment had loads of extras such as cereals, tea , coffee and sugar ect. Fresh towels and the bedding was lovely and clean. Only problem we had were some of the other guests very noisy when coming in and out or walking the hallways in the early hours. The apartment is right on the main bus route so can easily catch a bus to anywhere around Edinburgh.

   almost 4 years ago

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