Splendid Property Management Real Estate Agent in Edinburgh

Reviews

1. Aoife Collins ★★★★★

   5 stars for Donny!!! I rented with splendid for just shy of 3 years. At the very start all communication were with a man called Lewis who was super rude and unprofessional, when I contacted him about my bed being broken and being supported by old books, pillows, timber underneath I was told to sleep on the floor and he then went on to phone my housemate complaining about me ….I really could go on and on about how rude he was. Thankfully Donny joined the company , he is polite, quick to respond to any requests and just overall really good at his job! Thank you Donny for helping us and making our experience with splendid more enjoyable, we appreciate it.

   1 year ago
2. Sofie Illemann Jaeger ★★★★★

   I rented a flat for the last couple of years via Splendid Property. The agency has consistently been prompt, friendly, and helpful in addressing any questions and repairs. Our landlord could be difficult to reach sometimes, but the agency did everything in their power to facilitate good communication and get issues resolved as quickly as possible. In particular, Donny Hlabangana and Martyna were an excellent help to us throughout our time in the flat. I have rented via quite a few agencies over the years and Donny and Martyna have by far been the friendliest and most helpful agents I've ever worked with. I'd highly recommend them.

   1 year ago
3. Tom G ★☆☆☆☆

   Upon moving in, a tub of melted and long expired Ben And Jerries ice cream was left in an opened and turned-off freezer. The mattress had its springs practically sticking out, that is how old and uncomfortable it is. The bathroom is uninviting and the work that was done just prior to moving in still required me to clean off the excess that was left behind. Installing a shower curtain apparently was also too much to ask. After they had been informed of one of the walls showing signs of dampness, no follow-up was done, and that was 2 years ago. From the reviews below I am already expecting this agency to try and skim as much off the deposit as possible, charging for work that will not be done (the state of this apartment when I moved in DEFINITELY did not have any professional cleaning done). I am at the end of my tenancy, and received an email from them stating the timely return of my deposit is contingent on, among others, providing them proof of council tax and utility bills being paid up. This is illegal under the Housing (Scotland) Act 2006 - and puts on display how this agency operates.

   almost 2 years ago

1. Jacques Tsiantar ★★★★★

   Very happy with the service - Martyna and Naraina were very helpful and gave lots of information and reassurance pre-let and have been very helpful during my tenancy. I would recommend them easily!

   almost 3 years ago
2. S ★★★★★

   Great service. I have moved out on my own for the first time and have had items in the flat quickly replaced and staff have been on hand to solve any problems. Highly recommend!

   almost 3 years ago
3. Henry Sabin ★★★★★

   Naraina is great. She has always gone above and beyond to ensure that our experience with Splendid has been just that. Couldn't be happier with the service.

   almost 3 years ago

1. Tatum Stiles ★★★☆☆

   Overall had a great time living our flat however, our point of contact was rude and unprofessional. Would have been 5/5 interview if we had Narinia dealing with us solely. However, this gentleman frequently was our point of contact and he often made us feel uncomfortable due to his hasty manner and lack of professionalism. I was told some work was being done to my bedroom over the Summer but it would all be sorted out by the time I returned to the flat. On my return I was disgusted to find a filthy room, thick layers of dirt and dust covered my belongings (bed, mattress topper duvet, cushions, etc.). It was a horrible environment to return and I was deeply saddened with the way my personal goods had been handled. I had even emailed a few weeks before my return to make sure my bedroom would be cleaned and returned to the way I had left it after the building work was complete and this was absolutely not the case- my whole bedroom had been turned upside down and left a complete mess. After calling Splendid to complain the gentleman who dealt with our property was extremely rude and dismissed the whole situation. He came to the flat shortly after the call to check it out for himself and he did not even apologise and told me, he told me this is what I should have expected. He made me feel terribly uncomfortable and I was really shaken up after this encounter. I followed up and emailed Splendid and spoke to James who was very nice and apologetic which is all I wanted from the start. Unfortunately the gentleman continued to make our life difficult for the remainder of our time in the flat tarnishing what could have been a 5/5 experience.

   almost 5 years ago
2. Oliver Robinson ★★★★★

   I rented a student flat last year through Splendid Property and they were brilliant from start to finish. I don’t understand these other weird reviews on here. My experience was of a company that really cared about us as tenants and they were so fair and considerate at the end of our tenancy, I was shocked how kind and professional they were throughout. First time I had a really positive experience in 4 years of renting in Edinburgh. Highly recommend the guys at Splendid Property, well done for being different!!

   more 8 years ago
3. Amy Sawyer ★★★★☆

   We rented with Splendid for over 1 year and would definitely recommend their service. When we did have a flat visit, or had to call them, they were always really nice and we felt the benefit of a real personal touch. Maybe they just liked us a lot! We found them quite flexible on a number of issues and when we did complain to them (there is one example I am thinking of) they were very courteous and took our feedback on board right away. When emergency repairs were needed at the property they were happy for us to deal with their plumber and other contractors directly which made the process really smooth. The deposit was returned in full and the moving out process was made really easy for us. There are some negatives, as I want to be totally fair: - The inventory was not up to date when we moved in, making it about 80% accurate. This was for both the items in the property and existing damage to the property (Splendid were happy for us to add to this inventory, we took pictures on a camera-phone of any damage not already noted). - No one was able to show us how to work the boiler/hot water or where the gas meter was, we figured these things out ourselves. - The flat had a damp problem that we made Splendid aware of, it would have been better for them to notify us about it. All in all a really good company to deal with with the positives far outweighing the negatives for us. Thanks, Amy and Terence

   more 11 years ago

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