Awful experience – denied tour, rude staff, no refund, and double charged! I booked the “Edinburgh: Glenfinnan Viaduct, Glencoe and Fort William Tour” for May 22 via Viator. We were denied entry on the day of the tour because we had our 6-month-old baby — something not clearly mentioned anywhere during the booking process. We tried contacting the operator before the tour, messaged them, got no reply. On the day, they were rude, refused any refund, no credit, no alternative, and simply sent us away. Now to make matters worse, we just found out that Viator charged us TWICE for this booking — that’s over £230 gone with no service provided. We are beyond disappointed. This was supposed to be part of our holiday and it turned into stress. Viator completely failed us — no communication, no empathy, no responsibility. Not recommended at all.
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Reviews
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MITTAL KUMAWAT ★☆☆☆☆
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Stephanny Aguilera ★☆☆☆☆
I’m totally disappointed to share my experience. Our tour was canceled with no advance warning, which was quite frustrating. Upon arrival, we were told that we'd been moved to the next day. This was problematic, as we were leaving the day after. To make matters worse, we were offered a tour in Spanish, despite the other participants not speaking the language. It felt like there was no real effort to find a solution. Honestly, I can't recommend this agency, as the lack of responsibility was quite disheartening.
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Kikescid ★★★★★
Lovely experience with Jose Luis as our guide. Excellent guide with care, great music charming our road trip and telling us stories and history, learned a lot. It was definitely worth it!
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Martín Jiménez ★★★★★
The bus tour was so amazing!! The stops are perfectly planned and I believe the times of waiting and spending on the places are the correct ones. Our driver and guide Sandra was really fun and took care of us. She knows a lot about history including music, tv and series related ro it. She also knows how to keep you entertained during the entire trip!
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Leo Paredes Photography ★★★★★
I sent my parents with them for 3 days trip and they returned much younger and happier, wait, are they my real parents?? My parents enjoyed the route, the accomodation, the explanations and the care they received from the whole company and especially from Sergio, the driver. If they offer new routes in the future my parents would love to go again with them. Thanks so much for looking after my parents (78yo couple) so well, you are a marvelous team. Muchísimas gracias por todo a ti también Sarah! XX Leo
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Maria Olivares ★★★★★
Tour Outlander, tour Stirling, St Andrews… i free tour Harry Potter con Angel. Un diez!!!
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Cheryl Lares ★★★★★
Very nice tour company. I really enjoyed the day trip to the Highlands and Loch Ness with the driver Ailex. I highly recommend it.
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Robert Ktl ★★★★★
The Beauty of Scottish Highlands!
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Alvaro Buzzoni ★★★★★
Very good
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FAQs
What is the address of ViajarporEscocia.com?
ViajarporEscocia.com is located at 3 Old Fishmarket Cl, Edinburgh EH1 1RW, UK
What is the phone number of ViajarporEscocia.com?
You can contact ViajarporEscocia.com at +44 131 629 0189
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