Well Pharmacy

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Reviews

1. Anna Ripton ★★☆☆☆

   Maybe helpful if they occasionally answered the phones.

   almost 5 months ago
2. Yvonne Cuthbert ★☆☆☆☆

   SO SO UNHELPFUL !!!! - have no customer care at all - feel like you are doing an injustice when picking up prescriptions - was collecting mine and was told it wouldn’t be ready so I said I have a tx to say it is and no apologies but it was there what an effort!!!!!!!

   almost 8 months ago
3. Nadeera Chathurangi ★★★★★

   The lady at the Well Pharmacy is so kind and a great listener. I always go there because of her excellent service.

   almost 8 months ago

1. Derek Robertson ★☆☆☆☆

   Can only pick up prescriptions on a Saturday. Been closed two of the last three attempts. Need to go without until the following weekend. Will now change to a more reliable pharmacy from now on.

   1 year ago
2. Xander Khan ★☆☆☆☆

   Handed in a prescription 9 days ago and was told to return the next day for part of my order - I did as instructed and was told that they had given out the part I was waiting for to someone else, so to try again another day next week. I tried then, only to be told that the pharmacy don't stock the size of bottle I need and that to get it I'd need to have my prescription altered. The same prescription I handed to them days ago. The clerks then joked that I could instead "Just buy it" for £8, which I actually cannot do because I'm just that skint. Beyond this I was then told that it wouldn't be hard for me to travel to my GP's (>5 miles away) and get a new one! Highly unprofessional and lacking even basic empathy for WHY people are getting prescriptions for free medication filled in the first place. Unbelievably rude behaviour, genuinely very upsetting to be on the receiving end of.

   1 year ago
3. Greg McC ★★★★★

   Busy evening before closing. Staff (Karen and Rose) very professional, helpful and accommodating to all people that they saw.

   almost 2 years ago

1. Emma Smith ★☆☆☆☆

   Very rude staff.... they don't even acknowledge when you walk in... no hello... nothing! Went in for my prescription 2 days in a row only to be told I wasn't on the system. My doc had told me to collect it here as that's where I got my last prescription last year. I was shouted at several times that I wasn't on the system from an extremely rude woman at the back of the shop. She didn't even have the decency to come to the front counter. I have worked in customer service for over 30 years and if I had spoken to any of my customers like that I would've been sacked! Customer service training is advisable.of I could've given 0 stars I would've.

   almost 4 years ago
2. Christine Fraser ★☆☆☆☆

   Worst pharmacy ever. Today they have lost 5 items from my repeat prescription. Not the first time it's happened. My husband has spent a lot of time trying to get my prescription to no avail. He has been there twice today, and is still there after 35 minutes. Their phone number is constantly engaged and when you finally get a ringing tone it's cut off after 3 minutes. Will be changing to another pharmacy. We all deserve a better service than that.

   almost 4 years ago
3. Kanza Raja ★☆☆☆☆

   In my opinion when this pharmacy advertises for new staff they specify that they only want “incompetent”people. As this is the only one closest to my doctor’s surgery and my home, I unfortunately have to get my medicine from here. Over the years the majority of the staff has been very inefficient but today when I went to pick up my prescription after 3 hours, it wasn’t ready. Reason being that they couldn’t read my foreign name, which as foreign names go isn’t at all difficult. Then I had to wait 20 mins for them to print two labels despite telling them that I had kids waiting in the car and I had to take my son to the hospital. The staff lacked any sort of compassion and instead had the audacity to say to me that “patience is a virtue”. This isn’t the first time though, every month when my husband picks up his medicine, he has to spell out his name several times because the staff refuses to make any effort in understanding. Their attitude always seems very discriminatory like if you have a foreign name then we have zero interest in showing any effort in understanding it.

   almost 5 years ago

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