Worst customer service, glared and stared at us even though they didn’t close for another half hour. Talking badly about us for simply shipping when the shop was open. Then tried to usher us out the shop before it even shut? We were waiting on an employee to sort something out so it made no sense. Wouldn’t go back
My one star review is because they're policy do not return money but issue a credit slip which you can use only online or in their shop. This should be illegal but as a manager points out to me it is a shop policy and is printed just a front of the tills where you pay
Went in for a pair of running shoes and Dishu (hope I’ve spelled your name right mate!) was really helpful in recommending me a pair from the three I had done some research on. Lovely guy who knew his stuff.
Came in today to look for a backpack, they have a lot of items in store - but it's more branded clothing than actual sports wear but whatever. The bags were at the back, fine we go and have a look and no lie children are running riot (bear in mind I'm disabled) and kept running into us (me and my partner) . Two girls who crossed our path who were staff were nice and greeted us but it just felt like a mess in store. It was very busy but it just didn't feel organized. I don't think the store could have done anything else bar asking people to not let their kids run wild and knock people over, it was more like soft play than a store. Also when we got ran into and nearly knocked over, we got scoffed at by the parents. Word of advice if you do need to go in and have additional or accessible needs, don't go in on a Saturday. Even if you're desperate order it for delivery or go on a weekday.
Very well done. The shop is looking great. I was here before and the shop was a really mess know when the renovation was done the shop it’s really nice and you can found everything what you’re looking for. I haven’t been there for a long time but now have one of the staff says from November. The shop is looking very organized and you can found everything what you looking for the better price. Is not looking like dump anymore. Thanks guys I had a really good shopping experience today. :-):-)
wasting 15 mins to get someone , before he disappears for 15 mins to find my size. Many customers were in the same situation.
Very bad attitude the Manager ryan and supervisor have towards customer is actually shocking. AVIOD Cribbs causeway sports direct store
Good sized store with lots of items on sale. Good range of products. Hard to manoeuvre around. Always seems to be well stocked. Sometimes it's hard to find a sales assistant to help. Often long queues at the tills. Staff are friendly enough but often some aren't very helpful. Good amount of parking bays outside. Often have got here for opening and the shop isn't open, meaning having to wait until they can be bothered to open the store. Have waited as long as 20 minutes before, for them to open.
I would like to point out Gareth as a great member of staff I went in looking for gym kit he instantly pointed it out to me where it was. I walked in and He instantly asked if he could help. When I had further questions he helped me out. He was like a mini personal shopper and was really helpful and knowledgeable he knew where everything was and was polite and pointed things out to me. Ended spending over £100 and was only planning on spending around £30.
Well what can I say, I’ve been buying under armour trainers from here for last few years and every time there’s something wrong, this time was just a joke though, I ask for a size 11, only to be given a 12 and had to wait 20 mins before I even got them, (was middle of day, wasn’t busy) luckily the lovely lady behind the counter spotted it for me, she then went and grabbed a size 11 only for it to come with an extra gift, a dead mouse curled up inside, so manager came and had a look, got rid of the mouse and asked if I still wanted them, definitely not love. So after another 10 minute wait, the lady came back with more bad news, no more size 11, so all in all a waste of 30 mins and terrible customer service, won’t be buying anything from here from now on.
Sports Direct is located at Unit 12, Cribbs Causeway Retail Park, Lysander Rd, Patchway, Bristol BS34 5UL, UK
You can contact Sports Direct at +44 344 332 5400
You can find directions to Sports Direct by following this map link