The Willow Practice Hospital in Glasgow, Uddingston

Reviews

1. BemierRhymie 331 ★☆☆☆☆

   Leaving this review on behalf of family who attend here. The service they have received at this practice has been abysmal on multiple occasions. My elderly grandfather had an out of hours GP called for concerning symptoms. The out of hours GP diagnosed it as a likely UTI and sent a sample away for testing. We were told the GP practice would contact us shortly with the results. Two weeks went by with no contact from the practice, and when we phoned we were told he tested positive for a UTI and had a prescription waiting. This two week delay is honestly appalling as two weeks can be the difference between an infection causing serious complications, especially in an elderly person. On a another note my elderly grandmother has on multiple occasions been left without vital pain relief for her chronic condition due to the GP not signing the prescription before putting it through to the pharmacy for delivery, causing her condition to worsen. These are just a couple of the times they have received substandard and terrible care. I have honestly never seen a worse doctors practice and I am astounded at the lack of care and clear medical negligence that occurs here regularly. I would not recommend anyone register here.

   almost 11 months ago
2. Rebecca Morrow ★☆☆☆☆

   Genuinely worrying at how lacking this practice is, and as it turns out, to a dangerous level. They don't assess patients in person, a bad hangover from Covid, I know. But this has led to multiple problems for a close family member. A preventable situation has now become a potentially life-long issue because they refuse to assess or do any kind of due diligence. I'm aware GPs have a generally terrible reputation these days, but I would still highly recommend you go somewhere else for your medical needs, if possible. No one should go through what they've went through, and I worry that other people have had it worse. The nurses are great, receptionists and GPs couldn't care, or do, less.

   almost 3 years ago
3. L H ★★★★☆

   I have been with this surgery for over 30 years, back when Dr Russell was the lead GP. In the PAST, I have been saddened at times by unhelpful receptionists but this has clearly changed now. I find the receptionists friendly and professional. The AskmyGP app has radically changed the surgery accessibly and I find it a very useful tool. Yes appt waiting times are sometimes long, but this is a small surgery, so this needs to be expected. I feel the surgery is a decent, well managed service. Thank you.

   almost 3 years ago

1. Daniella HAGGERTY ★☆☆☆☆

   Rude receptionists and doctors who don't know how to do their job. I wish I could score 0. Sent for surgery even told I could have avoided it if the doctor did a simple procedure. The surgeon was baffled how it was escalated to surgery without doing this. So angry and lost faith in the doctors but unable to move at this time.

   almost 3 years ago
2. SandS Wilson ★☆☆☆☆

   Advanced nurse at the practice once asked me in after using askmy GP only to sit across the table to tell me, there's nothing they can do to assist me, covid restrictions were still on at the time- she could simply tell me all she wanted over the phone or email. It was really insensitive of her and a waste of time! Other time she's coldly said to me, "we are waiting for your tests results" when i haven't even gone for the tests yet. She was never helpful to me not 1 time and will always stand in the way of help with a doctor as if am a waste of time when i genuinely live with pain. There's been no satisfaction ever dealing with this nurse. No choice but to leave after waiting for a referral that never came and feeling dismissed.

   almost 3 years ago
3. Gillian Weir ★☆☆☆☆

   Shocking service. Receptionist are all like mini hitlers and offer zero help. Surely working in health care you would need to show care and compassion? Dont know why they even bother having a incoming phone line if they expect you do do everything on ask my gp app! One star only due to the fact that unable to leave a review without selecting at least one star!

   almost 4 years ago

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